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November 2023 by Jennifer Scott
After too many failed attempts to remember an old password and getting locked out of the new phone, uBreakiFix did a factory reset in 5 minutes at no charge. Wonderful experience, excellent customer service. Very knowledgeable experts. Would definitely go there again for any other serious phone issues.
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November 2023 by Dreezy
Phone was fixed before I expected it. They also have the best price for repairs, even if it hundreds. I went all over town and ended up back here.
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November 2023 by TnMountainMan
Thanks to Brant and Tyler at the Powell, TN ubreakifix store. Awesome people to deal with. Would highly recommend this store and it's employees! Give them 10 stars!
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November 2023 by Natashia Overbay
Had to return due to after the repair finding the part defective. Was corrected in a couple of days and no problems anymore. Fast and so friendly, thank you!
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September 2023 by Matt Clement
3 Visits - No Results + Store smelled strongly of weed.Samsung mobile phone had a dead pixel. Was told to go to UBreakiFix for warranty repair.Visit 1 - Was told it's too late in the day to drop off a phone for repair (arrived at 5:30, they closed at 7). Come back tomorrow.Visit 2 - Was told "Samsung system is down." Can't do anything to fix your phone today. (Smelled strongly of weed this day - empty store with no customers).Visit 3 - Was told that they actually don't have (and can't order) the screen part to fix my phone. Every visit has been wasted time. Go back to Samsung who I started with.This was very frustrating and wasted more than 3hours of my time driving to/from the store with zero results.
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August 2023 by Floyd “Çali” Patrick
Both times my phone has needed repairs the guys here have made the experience so easy. Its always stressful when your waiting to get something fixed so the quicker its done the better you feel and these guys are really fast but at the same time experts at what they do. Keep up the good work. Thanks
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August 2023 by Christine Kinsey
I couldn’t be happier. It took quite a bit of time to get a part my iLad needed. When I picked it up, I was offered a 10% discount due to the delay and the Summer discount that was available when I dropped it off was also honored. Very grateful for the excellent customer service!
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July 2023 by Toni Hurst
Jacob was awesome. He got both phones fixed quickly. Super nice and efficient. My grandson had downloaded some Google assistant program and I could not get it off or make the program work. Thanks to Jacob. My grandson has his phone back for video and games. Yeah!!!!
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July 2023 by Aaron Searcy
I can't say enough about my experience with this location. I was able to schedule an appointment online before they opened, received a phone call from an employee to check in on my situation before they opened, then had my phone's screen replaced within a couple hours. Super professional service experience all around!
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July 2023 by tiffany warne
I set an appointment through the Samsung website. Showed up for my appointment everything seemed to be fine the crack was on the bottom left had corner of my phone and did not extend past that corner. When I returned 3 hours later they said they could not repair it that day because they claimed that I had broke the camera as well when it cracked. The day prior I had taken pictures no problem. After I received the phone back I noticed the new crack across the top and the camera wouldn't even load at that time. Due to the holiday and work I was not able to make it back for repair until Saturday. That meant I could not use much camera at all that week. This complicates my personal sales as I can not post products without being able to post pictures. Dropped the phone off Saturday and they once again promised it would be ready by 3:30pm that day and was finally as long as I was back before closing. When I returned they informed me I could not get my phone due to not having the pass code to unlock it. I would have happily given the code but no one asked for it. At this time I was informed I would have to return tomorrow to get the phone and there is no way they can return it sooner. This of course made things extremely complicated and I had to barrow a phone to work my shift Sunday before return to get the phone finally. The phone is repaired and working well. The poor communication by the staff caused a lot of grief and lost of income on my part. I live over an hour way and gas is not cheap.
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July 2023 by joshua hutchens
Best place to get your phone fixed. Tyler did an amazing job and Jacob made sure I was satisfied. Big thank you to you both.
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July 2023 by Rate N'Review
The staff was amazing. I walked in several times throughout the day talked to a different person each time and each one of them treated me as if they knew me already. Each member knew exactly what I needed. They each were more than willing to help me and accommodate every need that I had. Pricing is at or below industry standard. Quality of work is outstanding and the time I waited was no longer than they said it would be. They were up front, transparent, and thorough. I didn't pay until I had my device back in my hands after the work was done. Your company, especially this establishment at this location, will have my business for any and all future repairs (hopefully I won't need it that much lol) and I will also send all my friends and family. Keep up the good work!HIGHLY RECOMMEND!
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July 2023 by Doyle Hansard
uBreakiFix was absolutely wonderful to work with. Jacob repaired my laptop quickly and provided great service. Will definitely use them for all my repair needs in the future!
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June 2023 by Speed Rasar
Had an issue with a mouse charging cable, went to four other stores, and no one can tell me what was going on or even what model it was to replace it. Went to the store and Jacob (the most amazing tech ever) figured it out in less than three minutes and had me working again!! As a former IT guy myself, this is the best place to get repairs done at! They are fast, friendly, and affordable!
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June 2023 by Aonn Aonn
uBreakiFix exceeded my expectations! Their staff was knowledgeable and friendly, providing exceptional service from start to finish. The repair process was quick and efficient, and my device looks and functions flawlessly now. I appreciated their attention to detail and reasonable pricing. I highly recommend uBreakiFix for all your electronic repair needs!