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February 2024 by Grayson Davis
Extremely rude employee there who was practically yelling at a handicapped lady because of the way she parked and he was flailing his arms and refusing her service. Will never go back to this location again.
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February 2024 by Jessica Gomez
God forbid you get them to help or do their actual jobs. Stay away from this store. Rude and unhelpful.
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December 2023 by Brian Davison
strong customer service in shipping a painting
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November 2023 by Elizabeth Smith
Helpful and Kind employee
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November 2023 by Kelly Schlang
They’re always friendly and never a long wait. Very convenient. Beats the post office by miles!
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October 2023 by Lisa Jones
Unbelievably fantastic customer 5. Why can't every business be this pleasant and efficient? This mother and daughter team run it like pure perfection. They care and they're fast and knowledgeable. I do all my Amazon returns and handle any shipping needs here. Other locations I've been to only pale in comparison. This place is so easy to overlook, like literally I drove past and never knew a UPS store was there. But if you go, you won't spend your time and money anywhere else. This place is truly amazing.
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October 2023 by Ashley Christina
This location is amazing! Folks were so friendly and helpful, we will definitely be back for our UPS needs!
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July 2023 by Seraj
Superb customer service and professionalism. Came in to ship/return 4 tires, and they were very helpful
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May 2023 by Jessica Tiller
Great staff, always pleasant and when I have questions or concerns about my packages they are very helpful.
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January 2023 by Brandi Hobby
Rudest person to be working in customer service. Terrible attitude. I feel sorry for her co-workers bc she seems miserable with life. Don’t advise her for assistance.
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December 2022 by Cody Jay
Best UPS Store in Knoxville! They helped me pack and ship all of my Christmas presents to my family.
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December 2022 by Debbie Castillejo
Don’t show up just before closing because they won’t help you. They start closing process 15 minutes prior to closing time so they can walk out minutes after closing time. The woman, who was identified by an exiting employee as the owner, proudly stated that she closes on time. Good for her, because she just lost two clients.
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September 2022 by Mac Kohnle
Very professional staff. Had to ship multiple packages to different addresses. The staff here got me in and out of the store in less than 10 minutes!!
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June 2022 by Phillip Fries
My wife loves to buy things on line only to return them. I get tasked with those returns and always go to this UPS Store because the staff is always friendly. I have always gotten the service I needed and now I feel special going in because they always remember me. If you have to ship something, this is where you should do it!!
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May 2022 by OceanGirl inTN
I have been sending returns to Amazon for years. I usually use other UPS Store locations around Knoxville, but a couple weeks ago I was near this store so I dropped off a return. 10 days later and Amazon has no record of the return or my drop-off. UPS tracking still shows label created. Luckily I did get a drop-off receipt. Looking at other reviews apparently this isn’t the first time a package dropped at this location hasn’t made it back to Amazon. I won’t stop there again.