-
January 2024 by Angela Presley
worst customer service ever. I call to resolve an issue with my online bank and they transfer me to 4 different ppl. And never resolved anything. I would not recommend anyone to bank with them at all
-
October 2023 by Tracye Bowers
I love this bank and all the ladies that work there they are so sweet and the customer service is amazing they feel more like family than just a bank I go to. ❤️❤️❤️
-
April 2023 by Michelle Rachid
Don’t bank with US. Customer service can’t help and issues are endless.
-
March 2020 by Wally McCurdy
Everyone working there has been extremely helpful and kind
-
December 2019 by Christopher Artificavitch
US Bank has earned my 5 star rating because of incredible employees like Sara Peters. She is literally the best banker I have ever met. I have used multiple banks and credit unions in multiple states, and I was nervous at first to use a large commercial bank such as yours, but Sara Peters has provided such incredible customer service on numerous occasions that I am now a loyal US Bank customer. She has made personal calls checking in my experience, following up on my new member enrollment, informing me of new credit card promotions, greeting me by name every visit and overall making me feel valued as a person. She exhibits the perfect balance of professionalism while being real and joking around with customers. She is a superb asset to this bank and has always represented it at the highest level. 5 stars for US bank, 6 stars for Sara Peters.
-
October 2018 by Joel J Rogina
This branch has been incredible and went the extra mile to help me. I had closed an account about 5 years ago in Wisconsin, but failed to stop an auto debit, which reopened the account and sent it into overdraft and then dormancy fees. I just found out a couple of months ago that I even had this account. This branch went above and beyond to get me in contact with the right people to attempt to help get the fees lowered and who to talk to, to make sure the account was closed.
-
February 2018 by Ahny Hanna
Amazing staff. Love them.
-
February 2017 by Robert Browning
Some of the most friendly people I've met. My wife & I did a mortgage refinance and it took quite a few visits, but they us choose any times we wanted. The manager ans senior teller/mgr were very knowledgeable and gave us the best rates they could. We never saw anyone come to the counter when were were there not get excellent service.
-
August 2016 by Rachael Waters
BEWARE! They will lie to your faces just to get you in the door! Charge you fees they told you didn't exist! Go to a different bank!! Bad business!
