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February 2024 by Hamm
Why is the mail not running? This zip code post office continues to milk the snow days by not delivering packages or mail. (Believe it's a violation of federal law to not deliver mail too). I mean day one or so of the snow event was understandable but you haven't delivered mail but one time in the past two weeks to areas that are clearly accessible. I mean what happened to "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds" Sure doesn't even remotely apply for 37918
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January 2024 by Greta Mills
A more inept location you will never find than the Fountain City branch!! Getting mail for people who have not lived at my address 4 years but not getting able to consistently get my own, losing insurance payout checks that are mailed to me 3 times in a row, delivering packages to wrong address, not marking pkgs delivered that have been, marking pkgs delivered that have NOT been, mail not delivered for days on end bc “she was on maternity leave”, managers that whine about not having enough staff as excuse for poor service and offering me a job to alleviate their woes….
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December 2023 by Emilie Allen
No scale or stamp machine. Useless after hours
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December 2023 by Heidi Gilson
Whoever was working today was very helpful and kind. Very much appreciated!
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March 2023 by John McElroy
Everybody loves to dunk on the post office, but I was in there right after Christmas when it was packed, and I waited behind:-Multiple people trying to drop off FedEx packages, and not understanding that that's a different service-Someone trying to carefully wrap a gift at the counter with a dozen people waiting behind them-Someone who literally did not know the address they were trying to ship to-Multiple people annoyed that the employees wouldn't tape their packages for them, or provide free tapeAnd despite all of that, the counter workers were courteous to everyone.
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February 2023 by Robert Bond
Please explain how shipping a package from this location cost almost $20 more than from the location 3 miles away!!! Slow service, dishonest pricing, dirty lobby area and I paid more? Do yourself a favor and go to Clinton Hwy
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January 2023 by Dame G.
Still no one answers the phone. Why bother having one? You save on not providing accurate rates on your Orange envelopes, when they are not out of stock or maybe the Carrier doesn't want to get them to leave in your mailbox.Either way, it takes an Act of God and then some to get anyone to respond to your compliant and here I made 4.
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December 2022 by Samantha Kline
I live in an apartment complex. I have had previous issues with a mail carrier putting mail with private information ON TOP of our mailbox instead of in it. Now, I am having package delivery issues. I am constantly receiving packages for other apartment numbers and my packages are being sent to the wrong apartments. It clearly says on the package which apartment number it is. I don’t understand why packages can’t just be put at the right door. Is it laziness? I tried to call and leave a complaint about this issue and I can’t even get a real person on the line….. ugh
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December 2022 by AngelsEnvy 228
Don't ever ship anything USPS.I paid 46$ to ship a nativity set that had been in the family for generations. It was marked fragile and carefully packed. It arrived with the box and label half-destroyed, tape hanging loose and the figurines shattered into pieces inside. Go to UPS or FedEx, and don't ever bother paying an extra fee for fragile shipping with USPS.
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October 2022 by heather judy
When the the phone makes a ringing noise you pick it up! Thats a customer with an issue like a missing package that USPS emailed THEM and said was being delivered today and it was not.Its called answering a phone.I do not understand what kind of people don’t understand how a phone works.No wonder I can’t ever get a package delivered and when it is delivered its to the wrong house .You people can’t even answer a phone let alone read a address. Its absolutely ridiculous!Ive lived all over this country, Only here in Tennessee have I've ever had this much trouble with my packages. Packages Ive paid for being lost and never delivered. My husbands VA medication given to other people who refused to give it back. Yeah narcotic’s just being give away to whoever they want. Probably being paid to do that!But again, If your not intelligent enough to answer the phone 1 of the 75 times I called today, there’s no hope for anybody.This is the saddest group of workers I've ever encountered.They need taught some common curtesy and respect for peoples mail. Also some reading and phone classes wouldn’t hurt!
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September 2022 by Amanda Cieslukowski
We(my entire community) have had issues with this location and the delivery of mail/packages for a very long time. They consistently misdeliver packages (wrong mailbox/wrong door) and we have dealt with it and tried our best to get everyone's items to them when they are turned in. More than once, we have had an entire building's packages left at one door. Recently we have been told they will be holding all packages at the Post Office because of a "theft" problem. There's no theft, it's just packages being misdelivered. The manager came to speak with us and his solution is to drop all the packages at the office for us to disperse, so basically we are doing their job for them. In fact, they just dropped a very large, heavy package in the office so that will be fun to get it to the door. The pic is just one day's worth of packages.
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September 2022 by Spagooter Blannaba
My package was "delivered" to my mail locker(only can be accessed by key so this package was NOT stolen) but when I opened my locker, there was no letter mail, no packages and no parcel box key. Instead, I found a green slip that said "vacant" even though my unit is not vacant. I also did not receive any kind of slip to go retrieve my mail from the post office. So now I have no letter mail and no packages. I check my mail regularly, so leaving a vacant slip and pulling my mail was very unnecessary and unprofessional.
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September 2022 by Jessica Beauchamp
This post office has the best post office receptionist I have encountered. Not only was she kind towards me, she was also nice to my children and gave them tootsie pops and squishy animal toys.
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August 2022 by K. Anderson
Our mail lady is now refusing to deliver our mail. She says that one of our vehicles is blocking the mailbox yet the car is well more then 20FT from the mailbox. Call the local number and nobody will pick up the phone! They’ve now suspended our service, my husband went down there and literally nothing has been resolved. Oh! And she’s been EXTREMELY RUDE to my 9 year old!!
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May 2022 by Nuwanda Knox
Three times in a row they’ve delivered my packages to different houses in my neighborhood instead of mine. The address is completely correct on the label they just choose to put it on someone else’s door. Different houses each time too. Additionally, this post office is so incompetent they’ve marked delivered on packages that they haven’t had time to load to the truck, so they arrive a couple days after they’ve been “delivered” AND what’s more, they’ve forwarded my packages on several occasions to other cities due to “incorrect zip code” which turned out to literally be their fault in the first place misreading them. Delaying my packages by weeks.Unbelievably incompetent.
