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April 2024 by Jordan Owens
Had a great visit getting the oil changed in my car. Nathan and Tyler were fantastic and fast
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April 2024 by Kelsey Tant
Tyler and Nathan did a great job!
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April 2024 by Elizabeth Campbell
Dustin - great service! Have been coming here for over 30 years! Always great service!
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April 2024 by mackdaddyg321
Nathan and the crew did an excellent job.
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April 2024 by Brett VanWagoner
Horrible Experience, car leaked oil and ruined me.
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April 2024 by John Corey
Rubbish establishment
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April 2024 by Janet Neely
Dustin and the crew today were exceptionally courteous and caring. I have a Volvo wagon and my brake light was out... after attempting to replace it they wisely decided the mechanism was complex and it would not be prudent to take it apart to replace the bulb. In addition to the regular timely service I felt that today was particularly special in that I had told Dustin I was going on a trip and he made a couple of reasonable and reassuring recommendations. I did not feel like I was being upsold at all. I come to this location all the time and had not met him before. I have enjoyed meeting Dustin and hope to see him again.
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April 2024 by Jake Krincek
Simply the worst
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April 2024 by Daniel Utykanski
I took my car in a couple weeks ago for an oil change, nothing major right? fast forward to today, car is having engine issues. What my mechanic tells me is "whoever did the oil change" (spoiler its these "mechanics") didnt properly seal it. It then caused oil to leak directly into my engine and shot it. Now my $70.00 oil change is a $9000.00 repair, dont ever use this service if you value your time and money
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April 2024 by Kami Berman
I wish there was a way to give negative reviews. But if you’d like your new car with no issues to break down the morning after an oil change in the middle of the highway, go to Valvoline on Kingston Pike. If you’d also like the regional manager (Josh) to be extremely unhelpful and then ignore all of your calls as your car is sitting there smoking, go to Valvoline on Kingston Pike. If you’d like to not be able to commute to work or school for weeks on end and potentially have to get on a new engine based on the incompetence of an establishment, GO TO THE VALEVOLINE ON KINGSTON PIKE
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April 2024 by Gail Berman
My experience with Valvoline Oil Change on Kingston Pike on March 23rd has turned into a complete nightmare. Upon leaving their facility, after what should have been a routine oil change it quickly became apparent that something was terribly wrong with the vehicle.A day and a half later the oil spilled out on the highway, the steering locked up, engine failed. Thankfully we were able to get to the side of the road without causing an accident. This car is needed for commuting to work and school. However, after a week of requests to the Valvoline managers for evidence or pictures required to move forward with a claim to fix this problem Valvoline has failed to do so. Our transportation is being held hostage.This lack of accountability from Valvoline only adds insult to injury. Managers and supposed customer service failing to acknowledge their mistakes or offer any form of compensation for the damages incurred has put undo stress and financial burden on us.In light of this egregious failure in service and professionalism, I strongly advise against trusting Valvoline Oil Change with your vehicle. Save yourself the trouble and seek reputable and reliable alternatives for your automotive needs.
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April 2024 by Nikki Cheng
Cassie was amazing!!!! Great customer service
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April 2024 by roy bumbalough
Cassie made it a quick and pleasant experience. I will be back to this location
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April 2024 by zahn sherden
Cassie is great
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April 2024 by Clint Kirk
Quick….polite….professional and not pushy on up-sales, but very informative and helpful!
