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April 2024 by Bill Adams
Friendly and knowledgeable staff. Low wait time (2 cars in front of me) w/a thorough inspection of my tires, battery, lights, etc. I never thought I'd say this but I think I'm actually looking forward to my next oil change! ?
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March 2024 by Mary Jarrell
Very pleasant place & quick! Great experience also in Knoxville
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March 2024 by Kayla Moccia
I was on vacation in Knoxville and wanted to get my oil changed before driving back to Florida. They said online that the wait would be 10 minutes, and the oil change would be 15 minutes. I got to Valvoline around 10:40 and didn’t leave until 1:00, wasting most of the time I set aside for the last afternoon of my trip. Several cars, which arrived well after me, came and went through the first bay, while the second bay was tied up with one car. Nobody offered to switch my car to a different bay or accommodate me in any way. One of the workers offered to change my headlight, assuring me that it only take a couple of minutes. I had already paid before he realized they were out of bulbs and had to go to the store to get one, turning a couple of minutes into fifteen. During this ordeal, he ever lost the cap to my headlight while it was being replaced. Overall, very unprofessional and utterly lacking the efficiency I was promised. I would have been better off getting my oil changed at a conventional shop.
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March 2024 by Jessica Barbrey
Did not attach my underneath motor protector with all the screws. Almost wrecked on the interstate due to air flow and drag. This is the 3rd time for Valvoline to not put back on correctly. I would recommend not using Valvoline for any of your oil change needs or anything for that matter.
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March 2024 by Tessa B.
So helpful and kind! Ask for Jeff!
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March 2024 by Scotty Mixon
Always quick, productive and professional
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March 2024 by Chazs Thornton
The mechanics that work here always fun and make it a great experience for anyone to come here and get all your vehicle maintenance done. They also do a great job and don't gouge you on the prices like their normal competition does. I have been coming to valvoline for 5 years now to get all maintenance done on all my personal vehicles and so does all my friends and relatives because these people you can trust to do a good job and make sure your vehicle is well taken care.
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March 2024 by Al Brown
I've never written a second review for the same business, but based on the exceptional service I received today I feel compelled to.A few times I've had to wait a bit for service (not today). But, as I explained to the manager James today, it's worth the wait when you know the crew inside is doing everything correctly and by the book. Sometimes quality takes a bit longer.James exemplifies outstanding customer service. Every time he's worked on my vehicle, he's taken the time to explain everything to me. You can tell he takes pride in his work, and makes sure it's done right. Every. Single. Time.Very, very positive experience every time. Can't recommend this place highly enough!
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March 2024 by audrey Johnson
The Best
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February 2024 by Kelley Miller
I have never been treated so disrectful at this place. The price was unbelievable, I found a coupon after the fact, I went to see if they would honor this and maybe give me the difference on my card. I was told there was nothing they could do and walked off. I won't be back. Nobody deserves to be disrespected like this. The sad thing is people don't care about what you think.
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February 2024 by Tim Stamper
Awesome service.
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January 2024 by Adam Warwick
Excellent customer service. Quick. Attention to detail. Honest
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December 2023 by Cheyan
Devan was awesome!! Everyone was very helpful, I never felt pressured to buy anything I didn’t want. Had a great conversation, quick oil change, and very pleasant experience! Devan gave me $20 off for it being my first time today, and I very pleased with him and the rest of the staff that was there today! Shoutout to everyone else that was working that greeted me and took care of me and my vehicle, I didn’t get their names but they deserve credit as well.
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December 2023 by alex britt
Every location I go to is a flawless experience! They treat you like a princess and get the job done very fast ! The biggest thing I’m impressed by is they don’t try to get over on you and actually try to save you money on somethings ! I’ll never go anywhere else ! Mr. Sam, Jeff, Chris and the rest of the team are absolutely amazing !
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December 2023 by Alexander Brown
Great experience today. Devan explained to me how to check my oil in between visits. Approachable, helpful, didn't overcharge me. Recommend!
