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November 2023 by Susan B.
I like Walmart in Halls! I never thought I'd say that about any Walmart, but since moving to Knoxville in 2020, and having a Walmart, and not much else nearby, I've given it a chance. Now, I have to be clear, Walmart's shelves are messy, prices are sometimes not marked, cleanliness can be lacking in some aisles, employees don't care much about anything, let alone even acknowledge you, the produce department sucks big time, but I have come to accept that. Weird, because I'm not one to lower my standards, but, I admit, I have with Walmart. Maybe it's a Halls thing. Yep, I think it is! What I do like is that Walmart has a nice variety of food items, especially in the condiments aisle. I spend more than I should on things in that aisle. Walmart has good ciabatta rolls, Baskin Robbins Rocky Road and Chocolate Chip ice cream for $3 a pint, and they have a selection of small Cheesecake Factory cheesecakes for a fair price. If I'm in the mood, I stroll around the store to kind of "window shop," Hey, like I said, there's not much else around Halls, so Walmart is my thing. I also have to admit, they have so many self-checkout registers, rarely do I have to wait in line. I never thought I'd like self checkout, but cashiers around here are s-l-o-w, no matter what store you go to! Anyways, Walmart is my go-to store. I give Walmart in Halls four stars!
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January 2022 by Jaysen Carter
Good deals on phones
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December 2021 by Joy B.
Dont deserve any stars. Customer service is terrible at this store. First of all went to exchange a gingerbread man inflatable and the lady said they can't exchange because I didn't have a box. Which on the website said I didn't need the box then she came up with the excuse they wete out of stickers. Save yourself time and just don't go to this store.
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December 2021 by Adele Dyer
Hope they keep/increase cashiers for those who still appreciate service from a corporation who clearly can afford it. I'm tired of the do it yourself,figure it out yourself, no human contact- ways of doing business.
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May 2021 by Mike K.
This is a super sketchy WalMart... It needs a good cleaning and the shelves stocked. I was really surprised by the condition of this store.
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May 2021 by DeeDee Dyer
Hope they keep/increase cashiers for those who still appreciate service from a corporation who clearly can afford it. I'm tired of the do it yourself,figure it out yourself, no human contact- ways of doing business.
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April 2021 by makenna r.
This used to be a great walmart. However, it has gotten to where I completely avoid the place at all costs. Tonight, i went in there with my parents to get a few items. There were barely any workers on the floor and when it was time to check out, the only registers open were self check out. A very frail elderly woman was having to do self check out because no lanes were open. she could hardly lift her things to do it. Not to mention, the lines to self checkout were outrageous. I hate to have to drive to clinton hwy or out west, but it seems that's the best option right now. Or maybe I'll stick to target. I can't keep supporting this place
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January 2021 by Dez N.
We have been using this Walmart for about 4 years now. Over that time this store has gotten progressively worse when it comes to selection and customer service. I am not sure if the reason is a corporate problem or local management. I have filled out surveys and given reviews and I am sure I am not the only person that feels this way. This store is a joke. I would love to speak to the manager about it, but good luck. The shelves here are bare most of the time. You can never find what you need... I mean common things like eggs! I have legitimately been in this store weeks in a row on different days and found the same item out of stock week after week. I have been in multiple times to return an item and been in a line of 10 + people where one person is working the service counter. Other people working the "front" are standing around while this counter is drowning. I know that the others notice this happening because I have seen other customers call them out on it and they just look away and move to a different gathering place. When you ask a passing associate for assistance they just shrug their shoulders and tell you that it isn't their department. The associates here are rude and there are definitely not enough of them... at least available. Maybe they are hiding the same way management does. I have never seen a manager in this store. Not once. I have tried calling this store multiple times and the phone is never answered. NEVER. They have gone to self check out almost exclusively. Forget having a cashier check you out. I have seen more people pushing brooms around than helping serve customers. To avoid the pandemic issues where this Walmart is not enforcing requirements to wear a mask in the stores I have been using "pick up". That way I don't have to check myself out and actually do get some service. Unfortunately, with the pickup service you come away with a ton of "unavailable" items or substituted items that really don't match your needs. I mean if they don't have it on the shelf when you physically go in then I understand that they won't have it when you order. If you are in a rush and don't check the substituted items before you get there then you automatically approve them. I have had a couple of instances where I have not received all of my items or gotten the wrong item. Luckily, the app has great customer service. This store also lets people bring in their dogs. EVERY SINGLE TIME I have physically come in someone has their "yorkie" tucked under their arm or in their purse. Animals that are OBVIOUSLY not service animals. What happened to it not being sanitary for animals to be around food? I truly believe that this is a local matter because this is the only Walmart I have seen operate this way. I have worked in retail and this place is a nightmare. Unfortunately, it is the closest to a great deal of people's home.
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June 2020 by Missy K.
What can I improve on that has already been said. Oh, I know. A missing item of extreme importance was thought to be left at the store. Thirty minutes later, a frantic call to the store resulted in making numerous calls for 10 minutes with no one answering the phone or, and this is disheartening, I ended up pressing a button to Pharmacy, as 4 other departments did not pick up including CUSTOMER SERVICE, only to have the pharmacist say she requested TWICE a supervisor/store employee to answer her announcement for someone to either answer the phone or come to her to take the phone call...NADA. Now, supposedly, you cannot TRANSFER a phone call from there to the manager--who I would call a phantom manager--because when I came back to the store 20 minutes later, HE was supposedly in a meeting along with all upper echelon personnel at 2 pm?. In fact, on the rare occasions I have frequented the store (and this will be NEVER again from now on), he's never available. More disturbing, I give credits to the following for future patrons of the WORST STORE EMPLOYEES...a Pharmacy technician, let's hope she doesn't have anything to do with dispensing pharmaceutical drugs to customers...think her name started with a 'B' I can add to that, but I won't and lastly to Isisah, who of all places works in the Customer Service Department.
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October 2017 by Supernatural Wavelength
A pretty decent Wal-Mart except for one frustrating & bad experience there.
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January 2017 by EmbraceTheCrazy Girl
A pretty decent Wal-Mart except for one frustrating & bad experience there. A damaged can of paint was on the shelf instead of taken to.the back. I didn't know, picked it up, and it all went all over me! Ruined my clothes, shoes, and purse. Some got on my phone, but I told them not to worry about that. They said come back if it affects the phone and we will pay for it. They reimbursed me for the clothes, etc, but dodged my calls about the damaged phone for a year and then corporate refused to pay me for the damage because "it was past the statute of limitations" after a year passed. Pretty awful way to cheat me out of the phone or phone repair I was owed.
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April 2014 by Sam Black
Billy, lawn and garden employee was great, worth five stars and more. He tried every way possible to help us while serving other customers between times. We came to buy an advertised grill that the store did not have. Billy asked management to substitute another grill which they refused. After taking about 45 minutes to determine that they did not have the advertised item they directed us to another store about 30 miles away. Billy gets 5 stars. Management gets one star.