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August 2022 by DANIEL MARTIN
(Translated by Google) None of the computers that make instant prints work(Original)Ninguna de las computadoras que hacen impresiones instantáneas funciona
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January 2022 by Melina The Fingermaiden of The Maidenless
I am 64 years old, and always have difficulty with Wal-Mart employees but Keith Bell took his time and helped me. Thanks to him I have all the correct information and my device is fixed. I will be only going to this Wal-Mart for his banter and know how.Be warned.
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July 2021 by Robert Graham
I am 64 years old, and always have difficulty with Wal-Mart employees but Keith Bell took his time and helped me. Thanks to him I have all the correct information and my device is fixed. I will be only going to this Wal-Mart for his banter and know how.
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September 2019 by Jeff L.
Horrible experience at location 1318 in Knoxville. My mother in law bought my son a a Chrome book for school at www.walmart.com I had picked it up on August 28th. My son had a problem with it. I took it back to Walmart on Clinton Highway and was told by the girl in customer service it was purchased by a 3rd party on the site but she would "see what she can do". I spoke to the customer service manager Stephanie who told me she could not do anything and I would need to call Walmart.com. I went to my car and did that. I spoke to Gia and she said it was not purchased from a 3rd party and it purchased and shipped from Walmart.com. There was an accessory on the order purchased from a third party and not the computer. She asked if I was still at the store and asked me to go back in and let them speak to her. Stephanie was called back over and she literally ignored me. She looked at the receipt and looked on her computer. I told her 2 times that Gia from Walmart.com wished to speak to her. She finally rudely told me that she can't speak to Gia on my phone. I told Gia this and said to escalate it to the store manager. I asked for him and was again ignored by Stephanie. At this time she was calling Walmart.com from the store landline. She did apparently request a higher manager named Houston, he came over and his name tag said he was the assistant manager. He ignored me also other than refusing to talk to Gia on my phone. He spoke to Walmart.com and after quite a while he hung up with them and told me they had refunded the computer but he refused to exchange it and said it would be refunded within 72 hours. I told him I wanted to exchange it not refund it. He said I could go back and purchase one or wait till I get my refund and reorder it. He took the computer and there was nothing I could do. I told him I planned on shopping and showed him my list but I was going to take my business to Ingles. He said "that's fine". I told him I won't come back and he rudely said "have a good day sir". I turned around and told him to stop now and he even more rudely said it again. I asked him to "please stop talking to me". He told me if I continue to cause a scene he would ask me to leave. I said again "please stop talking to me" and he told me to leave the store. This all took place around 7:00pm on Wednesday September 11th. If you check your customer service cameras at this time you will see the whole interaction. My biggest complaint is how rude they both were to me and never once said "I'm sorry I can't help" or "I understand" or heaven forbid "I'll be glad to help you." If they can't help me then they can't help me but Gia at Walmart.com said she could authorize an exchange at the store but they both refused to talk to her. Houston also refused to provide any proof that the computer was being refunded and kept the computer. He didn't trust me that I was actually speaking to Walmart.com but I have to trust what he is telling me. His story conflicted with what I was told by 1-800-walmart..
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May 2019 by Alan S.
Lawn and garden center gate never open in the morning hours usually as late as 11 am. I drive bye and I usually just go over to home depot but would much prefer Walmart due to better prices.Carrying supplies to the front to far of a walk and hassle because they have to look up mulch codes or potting soil codes etc.
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January 2019 by Brittany Grabowski
I ordered 3 canvases online from this Walmart before Christmas. My confirmation email told me the estimated date of completion/delivery to the store would be 12/24/18. I called on that day to see if my canvases were ready...they weren't which was fine because I understood it was “estimatedâ€. I called back on 12/26 to check, got transferred to 3 different people to help me within the photo lab. No one seemed to know how to look up to see if my photos were ready. Someone finally got on the phone and said they weren't there but checked the tracking numbers and said they should be there either that night or the next morning and to call back. She also gave me the tracking numbers for both orders. I waited until the next morning, checked tracking, all 3 of my canvases said they were delivered to that store that morning. That afternoon I went to pick them up. I walked up, I was promptly greeted, and the first lady asked me what I needed. Told her. She immediately got someone else to help me. A guy named Roger began to search for my canvases. A girl that I guess worked in photo lab was walking away, clocked out and leaving for the day, was asked by Roger if she had seen my canvases. She said the truck came in and left. Roger continues to look for my packages by my name. Finally asks me for an order number...I hand him my phone with the email with all the information. He searches for a good 30 minutes for my canvases. On the computer, behind the counter, “in the backâ€, and even makes a couple of phone calls. Comes back and said they aren't there. The lady that started to help me initially says they are “probably at rhe disriburion centerâ€. Roger looks at me and says let me go look in the back again. (Keep in mind I had been standing there for 40 minutes already without any canvases). He disappears again. Comes back with a box. He says to me he doesn't think these are my canvases but he's going to open it up so I can check. Opens the box. There are 2 out of the 3 of my canvases. (You know, the ones that were definitely not there and that were at the distribution center). So he hands me my box and I notice my first and last name is written in huge black bold letters on the box. How could this be missed? Whatever. So then he says he doesn't think my other package came which is my by 16 x 20 canvas. (I'm thinning...I've heard this before). So I say please check again Bc the tracking clearly says it was delivered this morning at 9:43 and someone signed for it in the store. He asks for the order number again...he writes it down and walks back to his computer. Makes a phone call and I hear him say “ok so it was delivered this morningâ€. Ok so he disappears again for 15 minutes. (At this point I've been standing there for over an hour). He comes back and walks out to me and says the person that signed for my package left at 1 and they need to ask them where my canvas is because they can't find it so I can come back tomorrow to check. (You can imagine how angry I am). So I calmly ask him to call this person that signed for my package. He basically ignores me and says he will keep looking...I ask for a manager). He calls the manager. (Meanwhile he is helping other people while doing this). Manager comes up and I noticed that this same man was helping him look for my other canvases earlier. So the manager takes my order number and disappears to the back, I assume. I'm standing there for another 20 minutes. Nothing is happening so I ask the other lady if someone is still looking for my package. She says well Roger (this is the guy that has been helping me the entire time) went on break. LIKE WHAT???? I was like are you serious right now? She said yeah. He's on break. I said where's the manager?? So she has to go hunt down the manager again. Manager comes back and tells me this. Mind you, he doesn't apologize whatsoever for this. He tells me that what has happened is someone in automotive signed for my package that wasn't supposed to. To be continued.
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December 2018 by Dionne F.
On Saturday December 1, 2018 My son and I were shopping for last items for school next week. Because of the busy holiday season, all the registers had a long line. While my son and I was looking for a register with shortest line to check out. A Wal-Mart Employee with a huge smile on her face named Joanna offer to check us out using a portable handheld register. We didn't have to wait in line, we was in and out of Wal-Mart in less than 30 minutes. Thanks Joanna, for going above and beyond customer service today. My son loves shopping at this Wal-Mart Super center. And this Wal-Mart has Mc Donald's, inside of Wal-Mart super center. This location has more Jurassic World Fallen Kingdom dinosaur toys to choose from. Wal-Mart has a huge selection of kid's snack, to choose from for middle school. Most of all this location, there restrooms are always clean.
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July 2018 by Robert K.
It's been a long time since I was in Walmart but today I went to this one close to my work, I was pleased to have them to be very helpful,because I have a hard time finding things , the employee not only assured me they had the items but took me to them.
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July 2018 by Cheryl B.
After trying Walmart again I am positive that I will never return. Why only 4 cashiers are working? Why was it necessary for me to self check out and bag my own groceries? Where is the discount? Or better yet maybe you should put me on your payroll! I would give a negative star but it's not an option. Customer Service is lacking.... imagine if you actually treated the people that made you billionaires as a valued guest.
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March 2018 by Shayna H.
It's Sunday afternoon and only 5 registers are running with 4 to 5 customers at each. How is this possible, that a billion $$ company doesn't have enough money to pay for more employees to be on the registers? There are 25 registers in the store! Ridiculous!