West Marine is a premier multi-channel retailer of boating and fishing supplies, offering over 110,000 products across its nationwide network of over 240 stores. The business is known for its outstanding customer service, with helpful and knowledgeable staff like the gentleman who assisted a customer in refurbishing their bass boat, and the young man who offered to cut and burn the ends of a rope for a customer's physical therapy exercises. Customers appreciate the convenience of being able to find most of what they need in-store, even if the prices are slightly higher than online. The business also works to improve and protect marine habitats, reduce its environmental impact, and promote boating. While the trailer section may not have met a customer's specific needs, overall, West Marine provides a positive shopping experience for its customers.
