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December 2023 by James Cobb
Friendly staff the store was very clean and well stocked
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October 2023 by Tracie Riley
Wonderful staff members who are always so kind and helpful! I love the West Town Mall location, and they have a wide variety of pretty items to choose from.
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October 2023 by Melinda Fawver
I was having problems finding the right pan to replace some old ones, so I visited Williams-Sonoma in West Town Mall. It's the first store on the left once you enter the mall so easy to find. A friendly employee helped me narrow down the pan choices, and we found a set I liked, so I bought them.The store is gorgeous! So many gorgeous things for the kitchen, and I could have spent quite some time admiring all of the beautiful tools. If you love to cook and want nice things for your kitchen, Williams-Sonoma is the place to shop.
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July 2023 by Lance Chugg
Beautiful but expensive. Helpful people.
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April 2023 by Sam E.
Mike was super helpful when I visited on April 27th! I needed a cast iron dutch oven so I could start baking bread and he went through the different brands with me and was very knowledgeable. He also helped me by bringing down the different sizes so I could see them up close and hold them (I'm really short so there was no way I was going to be able to grab them off the shelves lol). In the end, I had to order one since they didn't have the color I wanted in stock, but other than that, I'm glad I went in. Very excited to get my Le Creuset in the next couple of weeks.
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December 2022 by Mountain Clothier
They have all the upper scale brands, good friendly staff and great merch.
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December 2022 by Cathie Wilbourne
Needed my good knives sharpened with 2-day turnaround. Staff took care of it efficiently and had them ready to go when promised.
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December 2022 by Macho Man Randy Savage
All of the negative reviews are broke people complaining a high-end store is too expensive ?
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October 2022 by Byron Stanga
They need more of a standard line with normal pricing. That's great if you want the hype from the $800 small sets, however there's just not enough lineup with economical pricing.
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September 2022 by Knox Out
Bought a 3000 expresso a breville the worst customer service ever not William, breville. I would stand clear just because they carry breville.
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July 2022 by Evan Guthrie
Williams-Sonoma at West Town Mall in Knoxville is a great place to go for all things home and kitchen items. I really like everything that they have available here. Good experience every time I have been here.
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June 2022 by Linda Jones
Staff very helpful!!Beautiful store
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June 2022 by Tracy Whitten
Love the new store and still the best customer service.
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February 2022 by Angie Witte
We are not big fancy chefs but we’re in the market for knives so went in to browse. Staff was wonderful. Young guy who helped us was super friendly and helpful. He offered a lot of tips and when we still wanted to explore no pressure and suggested to go online as lots of options. We then picked up some calabrese (?) sauce a younger worker with short blonde hair shared all her favorite ways to use it and even some great places to eat around town. Wonderful service really helped make it a great visit.
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January 2022 by Kennon Rymer II
The new Knoxville West Town Mall store is beautiful. The store is much better laid out and the lighting is a massive improvement. One great store!!!
