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March 2024 by Ginny Leger
Liza is always so good to my family. She remembers us after the years and infrequent visits. Today she made a cleaning, ring guard and watch service so easy and enjoyable!! Thank you!
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March 2024 by Josh Geagley
Liza is so helpful with everything
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March 2024 by christopher manning
Liza is awsome. Zales is amazing. Liza will take care of any of your needs. She has great taste and knows exactly what your looking for. Deffinatly ask gor her. 10 out of 10 for sure.
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February 2024 by Shelby M
Liza is incredible! I went to help my brother in law pick out a ring for my sister. It was the day after Christmas and the store was very busy. He's active military so he was trying to get a military discount which runs through ID me. The computer was acting up and we tried for 1.5 hours to get it to work. She was attentive and compassionate while we tried to get the computer system to work. Eventually she called and got a discount through their customer service. Not once did she stop working with him to help other people. She got him exactly what he wanted and needed at the price that worked for him. I would definitely work with her again!
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December 2023 by Hillary Sizemore
Simina was absolutely amazing! Go see her you will be glad you did! Her customer service and knowledge was on point!
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December 2023 by Praveen Sharma
Bought a ring from West Town Branch. It was great experience. Special thanks to Ms. CAMI. She was really NICE and patient with us. She explained everything very nicely. Thank you Ms. Cami. And thank you Zales.
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December 2023 by Everette Kevin
Sales person Cami made it super easy and not stressful at all, wasn’t pushy or showing me jewelry that I wasn’t interested in, very polite and helpful, highly recommend her.
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December 2023 by Robert Durham
Don't know the sales consultant name but she was excellent.
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December 2023 by Jessica McCorkle
This place has been amazing with customer service and finding the perfect Christmas gift. Tami was able to help me in store with Christmas gifts and also do an order over the phone since I couldn't make it down to the store. She was able to ship to my house for free order. The customer service was amazing. I would highly recommend anyone needing help finding items to contact Tami or another associate in the store. They also have jewelry designers come to the store if you can't find what you want they can have it made.
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December 2023 by Morgan Bergmann
Wonderful experience with Liza at the Knoxville Zales! She was so extremely helpful and professional and made the whole experience a wonderful and beautiful one! Zales has a wonderful selection, and a great sale currently, I recommend them over Kay’s where we have also shopped. For a great experience ask for Liza!
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December 2023 by Joe Rossi
When I started shopping at the Zales location in the West Town Mall in Knoxville TN, Store #0528, Cami was my salesperson a few years ago; Cami was so professional, kind, friendly and welcoming. She listened to exactly what I was interested in and didn’t try to steer me towards anything else and that helped me to find just the absolute perfect gift for my wife that she loves. It’s cause of Cami’s incredible work ethics that I return to shop at this Zales location each year for gifts for my wife and this year also for my mother in-law and my son. I will wait for her to finish with the current customer she is helping instead of immediate assistance from another employee. As long as Cami is employed at this Zales location I will be a customer, if she leaves I don’t know if I will continue my business there just because I have such a good rapport with her. She definitely deserves a raise, promotion or recognition for her performance and courtesies that she has with everyone. If you go in and just looking and getting pricing and not buying anything she has still treaded me as if I was a long time returning customer, I did do this in the beginning when first figuring out what and if I was going to get something and now after a couple years while waiting for her I see her treating everyone equally, the buyers and the lookers. It goes without saying that I recommend anyone in Knoxville and surrounding areas shopping for fine jewelry go see her at Zales in the West Town Mall.
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December 2023 by Carl and Ashley Huber
Lexi was fantastic at helping! The ring looks so wonderful in person!
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December 2023 by Dennis V
Looked at wedding bands for my fiancé. The personnel here were fantastic. Even made an appointment with a jeweler who also helped us pick the perfect stone and set. We couldn’t be more pleased. Fantastic job. Highly recomend.
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October 2023 by Alyssa Luigart
The manager and staff were wonderful. They went above and beyond to help me. Initially the computer couldn’t find my warranty data and rather than not worrying about it they spent an hour finding the information to help me. They were great!
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October 2023 by Adrienne Abercrombie
LIZA is so amazing. I appreciated her help the other day when I kinda went berserk. She is very professional, knowledgeable and friendly. Highly recommend asking for her!P.s. Liza, thanks again.
