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November 2023 by K Tate
After going through the wash three times in one sitting and my car still not appearing clean, I had the rep immediately cancel my membership. However I was still charged $45 two weeks later and the company refuses to refund my money. That’s $55 free dollars they received from me and not once have used it again or ever received a decent wash. Worst experience. Worst service and worst customer serviceService: Auto detailing
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November 2023 by Kinsa McClintock
Issac at the zips on western ave was super helpful! There was an issue with the online purchase and he managed to get it all worked out and even wiped down my seats and pressure washed my mats! He is so friendly and awesome!
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November 2023 by Lauren T
Issac from Zips Western Ave, Knoxville was awesome! Had trouble with an online order car wash which he solved. He also helped me clean the inside of my car. Very kind guy!Service: Vacuuming
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September 2023 by David Allen
I’m writing this review specifically for the young gentleman that signed me up for my membership this evening. His name is Isaac and he really made something as simple as signing up for a membership an exceptional experience. He was very thorough and honest in his explanations with the memberships, showed patience with my questions, showed tremendous attention to detail and also corrected the mistakes made by his coworker to make sure everything was perfect for me. The quality of the wash on my vehicle was great but Isaac was what really made this place a 5 star experience.
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September 2023 by Kate Wiggeringloh
I got the monthly subscription for the $10/mo car washes and I am entirely satisfied with the quality of Zips Car Wash in Knoxville. Both Kingston Pike locations are great and I recently visited the Western Ave location and I gotta say the free vacuums and towels are so clutch…I always feel super safe and never rushed when I am tending to my whip after the initial rinse. Definitely worth the money.
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September 2023 by Brittney Keith
If I could give negative stars I would this location is a joke I even had a guy come help me because it would take my card at first and he didn’t even mention that none of the vacuums worked. This place is a joke. The sign even said upgraded vacuums!!
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August 2023 by Dre Tillman
Good place, just wish all of the different zips offered the SAME services and wished the card readers were better. Other than that my car is always clean lol
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July 2023 by Ashley Johnson
My card was charged for a membership that I did not sign up for. I purchased a single wash a month ago never received an email or anything about a membership and all of a sudden you take $40 out of my account? Please do not go here the slow glitching kiosk will force charge your card for a membership that you didn't sign up for!!!!
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July 2023 by Steve
Great place for a wash. Everyone was polite and professional. Definitely recommend. I will be back!
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July 2023 by Seth Downing
I’ve used the Zips on Western and Middlebrook Pike a lot in the last 5 years because I pass one of them every day. I really like the car wash but I had the same experience as another user with the upsell. I was sold a monthly membership that would be $10 a month. I signed onto the website to review the details because I was skeptical that the attendant had been honest about membership. When I tried to find my membership and cancel, I received a message saying my number could not be found. I then had to travel and didn’t think about it again until I saw a charge for $40 on my account. I called the customer service team to explain what had happened and to simply get a refund. Customer service flat out refused to give me a credit but said they would escalate it to try and get the refund. To my surprise, they confirmed my email and a supervisor only then sent me membership details, terms and conditions, and refused to credit my account. I’m very disappointed because business ethics and good customer service are the two most important things to me as a consumer. Despite how well their car wash works, I will not be returning here because of how poorly I was treated. If you do use their carwash, I would advise you to avoid any memberships or upsells that they offer.
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July 2023 by Zach Haywood
Well one thing great is the short lines, but most of all they now have a lady that is so polite and helpful. She was insightful and definitely what this location needed. Sara thank you! You’re the best!Service: Auto detailing
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June 2023 by Brooke Rogers
We signed up for a membership and a staff member signed us up for a duplicate one but we never realized it. We tried to resolve it with Zips directly and with the BBB but they refused to refund the full amount taken from the unauthorized membership created in our name. If you get a car wash here or a membership, be sure you double check your charges.
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June 2023 by Kristen Golliher
At other local car washes the attendant will provide a pre- wash/ rinse on the front and rear of my car, here they did not. I went mostly to vacuum my car, however maybe 3 of the larger size vacuums were working. There were broken vacuums in every bay. One nice patron saw me searching for a working vacuum and offered to move so I could use it. There was a van using the first spot by the entrance to the wash, where she was allowing her two young children to throw large rocks onto the driveway.I will drive farther to use another car wash. I will never use this one again, and if you want a decent car wash and need to vacuum I recommend looking elsewhere.
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June 2023 by logan anderson
DO NOT COME HERE IF YOU WANT TO VACUUM YOUR CAR AFTER!!! literally like 2 vacuums worked. i paid $20 to go through a car wash just to walk to each vacuum and realize none of them worked. and that’s the really the main reason i go, as do a lot of people.
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May 2023 by Greg J.
Without a doubt the worst car wash ever. They had about 20 vacuums and only 1 working. Do yourself a favor and never go to a zips.
