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November 2023 by Chrisopher Pearson
Do not use this Company, they will charge your card, tell you that you agreed to the ToS but then tell you your tags do not work but you have to keep paying! Store says call customer service and they say call the store!! Had to file a dispute with my bank to get it to stop!!!!
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November 2023 by Alexis Hooper
This zips carwash was the best I have been to thus far! Everything was tidy, neat, and all in service! The site manager, James was also very eager to make this the best car washing experience! I highly recommend!!
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November 2023 by Raegan Coleman
This was my first experience at Zips Car Wash and I am extremely pleased! Pat was so helpful and made sure I had everything I needed. He provided excellent customer service, and because of him I will be a frequent customer!Service: Auto interior vacuuming
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November 2023 by Elizabeth Brunetti (Liz Needham)
What an improvement on this location! We've washed our cars here for years with the quality and service being hit or miss. On our last visit we met Michael, the new store manager, and witnessed firsthand the helpful changes he's implementing to make the location what it used to be. It's nice to see improvements seemingly overnight. The wash is back to being open during posted hours. There are now two towel stations. There are plans in the works to get all the vacuums working again. I wish Michael a long and successful career at this location so the quality goes back to and remains excellent!
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November 2023 by kay fecher
There is a definite improvement @ Zips Car Wash w the new Manager Michael. The drive thru washer is much more efficient & cleans my auto much better than previously.The vacuum is a lot more effective & my car shines inside & out.So much better because of Michael as the manager. Business & Customer satisfaction will def be so much better all around. Bearden needs this service & more auto owners will be happy.Thanks again. K
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November 2023 by reagan kessinger
James was amazing, he came over twice to make sure we had everything we needed!! He even gave us tennessee air fresheners! The guy tho checked us in also made us smile and got us everything we needed. Great experience over all!!Services: Vacuuming
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November 2023 by John Blackburn
I know the quality of other car washes because of this particular car wash. The wash itself was poor, the blowers at the end of the wash would barely lift a skirt and the car didn't come clean well at all. The vacuum had a lack of any reasonable amount of suction. Save your money. There are good washes nearby.
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October 2023 by David J.
I signed up for a promotional 1 month of car wash service. I was told I could cancel the service at the wash and as long as I canceled before the next recurring charge date (10/3) there would be no additional charges. I stopped at the wash on 10/2 to cancel the subscription service and was told that they recently changed their policy, that I couldn't cancel at the car wash anymore and had to call an 800 number to cancel. And oh by the way that 800 number is now gone for the day because it's after 5. I called first thing on the morning of 10/3 to cancel the service and explain the above. They escalated the request for a refund internally. Today they followed back up with me and told me no refund could be issued because you have to cancel 7 days prior to the charge.There is a strong disconnect in what i was told from signup to cancellation. I have never used the service on or after 10/3. I will be disputing the charge with my credit card company.Im hoping that sharing this experience will alert others to the shady business practices of this company.
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October 2023 by David ..
I signed up for a promotional 1 month of car wash service. I was told I could cancel the service at the wash and as long as I canceled before the next recurring charge date (10/3) there would be no additional charges. I stopped at the wash on 10/2 to cancel the subscription service and was told that they recently changed their policy, that I couldn't cancel at the car wash anymore and had to call an 800 number to cancel. And oh by the way that 800 number is now gone for the day because it's after 5. I called first thing on the morning of 10/3 to cancel the service and explain the above. They escalated the request for a refund internally. Today they followed back up with me and told me no refund could be issued because you have to cancel 7 days prior to the charge.There is a strong disconnect in what i was told from signup to cancellation. I have never used the service on or after 10/3. I will be disputing the charge with my credit card company.Im hoping that sharing this experience will alert others to the shady business practices of this company
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September 2023 by Christine M.
It's the worst company ever!!! We canceled our account, and again, I have a charge on my account this month. Come to find out because we have 2 vehicles listed, the peraon canceled only ONE of the vehicles. Called and was told the refund department has to handle this.....giving this company 48 hours to correct the mistake before I take action with my CC company. Absolutely the worst company to work with. Beware, STAY FAR AWAY!!! Had to give one atar but deserve ZERO stars, in my opinion.
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September 2023 by Melissa R.
They do not spray your car anymore. I go to more than 1 zips and my car never gets sprayed. People used to be friendly . Windshield was still unclean not worth The membership I pay.
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August 2023 by andrea haury
Didn't do a very good job, left streaks on the sides of my Odyssey van and didn't clean around the license plate. I pulled over to the vacuum and the one that was most convenient to my van didn't work so I had to use the one opposite side. Remember to tie back your hair(if it's longer) because it can be sucked into the seam where the nossel attaches to the vacuum hose.
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August 2023 by Andrew Morris
Avoid this business! The attendant took my credit card inside and signed me up for a 40 dollar a month membership and said nothing. All I asked for was a 10 dollar car wash. This is fraud and I would be careful if I were you.Update: I asked for a refund bc this is fraud and they have refused. They have terrible customer service and make it impossible to cancel my fraudulent membership which I never asked for. I’m going to have to cancel my card and get a new one to avoid reoccurring charges. If you try and call them it’s impossible to reach an actual person.Services: Auto detailing
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July 2023 by John Simpkins
I went yesterday and the facility felt very worn down. The attendant was a teenager who was watching a video on his phone (held it horizontally) the entire time of waving us in to the car wash and only looked as us for two seconds before walking back in. He also did not spray the car at all before going into the wash. The wash jerked my car along like it was having a hard time. The good part was the hand towels at the end to help get the places that were missed. I would not return.
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July 2023 by Melanie
Car wash is old broken down (machine was having trouble pulling my car through the wash). The machine did not clean my suv at all, which was still dirty. Even when I went into the machine again, it still was the same and bugs all over the vehicle that could easily be removed, still laying there. Other car washes do just fine. I tried to ask for my money back, and they refused.