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November 2023 by Roy Berkley
Zips is a good deal for the price. I really like the drying rags and free vacuums. What I don't like is how different the car washes can be. The Bearden location is one to stay away from. Often most of the vacuums don't work and for some reason they don't keep the lot picked up.I really like the one by West Town mall. The employees at this location are friendly and the lot is always clean. The five star review is for this location. I also really like the one in South Knox just off John Sevier.
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November 2023 by Sarah Henson
BAD REVIEW, BUT STAFF MADE IT RIGHT!I visited the car wash today bc our car was really in need of a good wash. I was hoping there would be a pre wash area, however when I asked I was informed there was not one. I proceeded hoping the wash would take care of a great deal of the dirt/grime.When I exited I was in shock- my car basically looked the same as once I entered.I was pretty upset I basically wasted $12 here. I asked if I could get a refund but instead staff eagerly said he would help me get the car clean without being able to refund me. He hand cleaned my entire exterior and it looks fantastic and shiny! He even gave me a complimentary air freshener for my trouble. I told him I thought he handled this situation very professionally. Although I wasn’t happy at first he really saved the day! Cory, thank you for your assistance today! It’s my belief that the staff truly make or break a company and I believe you truly made my business today. Thank you
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November 2023 by Lisa Jones
Still no resolution to their horrible constant monthly robbery of my checking account. Zero accountability. Horrible wash, too. Last year it was fine but this year, ever since summer they charge my account and refuse to honor my plea to cancel. They won't stop gouging me yet I've asked in person at a location as well as online and in store, that I want to cancel. They're utterly incompetent. It's gotten so bad they know my car, and just let me go through bc it's apparently impossible for the company to do anything correctly. I cannot say loud enough, PLEASE never bother with this place. Nothing but headaches.
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November 2023 by Benjam
The Zips Car Wash on Kingston Pike is interesting. My Girlfriend & I went there to clean her Truck and Wash it. Zips offers Unlimited Washes for Club members. They have 9 locations in Knoxville, TN. As a Unlimited Wash Club member there are Member-Only Lanes that scan a Bar Code that is normally attached the the front window of your vehicle. There is also a Cashless lane where you can swipe your Credit Card. They order Powerful Vacuum and Air Jet sprayer to blow things out of tight spaces in and around your vehicle. Their Car Wash is interesting, you line your tires up with the track, drive onto it and stop, put you vehicle in Neutral and the Track takes over by pulling your vehicles through the wash. There are lit up signs throughout the tells you what is next in the process. There are 4 different washes:1. Basic - Wash, Rinse, Dry2. Basic Plus - Wash, Rinse, Wax Foam, Dry3. Pro - Wash, Rinse, Wax Foam, Dry plus Tire Shine4. Premier - Wash, Rinse, Wax Foam, Dry plus Tire Shine including Ultra HD Glaze and Graphene-Ceramic Fusion X to Shine, Shield & Protect!Technically, you will save money with the Unlimited Wash Club membership. If you try it, the first month is $10.00 for Unlimited Premier then it goes to $45.00 a month. The Unlimited Pro membership is $35.00 a month and the Unlimited Basic Plus is $25.00 a month.That said, I will have to agree that it is pricey. But, if you have the Unlimited Premier, Wash your vehicle 4 times in 1 month and the Membership does pay for itself. They have Gift Cards available to. I just got my membership and I will be using it.
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November 2023 by Jason Ford
I am a member of Zips going on 2 years now and I would recommend this car wash and this particular location on Kingston Pk to anyone in the Knoxville area. These guys are the best and I forgot to post a review the last time I was there and of all the customers they see on a daily basis they remembered me and noticed I forgot to to post after I had promised to a couple of months prior. It's that little thing that they would remember their customers on a personal level that will keep me coming back time after time.
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November 2023 by JOEY CRONAN
Was sceptical of how good of a job these car washes would do but I'm impressed. I drive a big truck and to my surprise it got my truck very clean. I bought a ultimate monthly membership I was so impressed!
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November 2023 by Will
STAY AWAY from this car wash. Worse experience ever. Abel Tanner was extremely unprofessional and unpleasant to work with. Not to mention their vacuums are always clogged and have no towels. This location needs new management.
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September 2023 by David Holmes
Michael went way above and beyond! He gave me all kinds of good recommendations to clean some of the hard to get dirt stains and mold off of my car and in the “hard to get” spots. Will definitely be coming back!
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August 2023 by Donna Sise
This Zips car wash is the best in town. Customer service is outstanding.Just hope you don’t need to use corporate for anything because they are terrible.Services: Vacuuming
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August 2023 by Fred Martin
Zero stars. I took my wife's 2023 Subaru BRZ through this car wash. They were nice, but my car was damaged immediately. The machines put about 15 serious and very noticeable scratches on the lower part of the door. When I was going through the wash, there was a very loud "thump, thump, thump." I made a claim and was notified that Zips "cannot take responsibility for the damage." Take your car here if you hate your paint job. Oh thanks for your response, maybe own up to it.
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August 2023 by HolisticBrit Ellis
This is always our favorite place to come wash our cars and Hayden was super helpful! Thank you zips for being the best car wash around, we will keep our membership here. Tip for the workers, smile more!
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July 2023 by Patti Ely
Cory went above and beyond call of duty. I couldn't get my car started and he hooked up jumper cables and got me going. First he had to come out to the bar scanner because it wouldn't work and let me in. The towels there Do Not smell molding either which made me really happy cause if they are molding smelling I leave and don't use them. Thank you for Cory!!
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July 2023 by Keith Moore
Just switched over from pure magic and my experience with zips already has been top notch. Great customer service, very helpful and knowledgeable. I would recommend zips all day and talk to Hayden such a great dude.
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June 2023 by Analiesa Quindlen
Randall was amazing!! My car was a little muddy and dirty so he sprayed it down to make sure I had a great wash!! He was also greeting folks in the vacuum lot and was super helpful :)
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June 2023 by Richard Meehan
Car wash. All chemicals and waxes loaded and car wash really got the car clean. Do it yourself vacuums are available and spray cleaner and wipe down cloths available. Good price and service. Highly recommend!
