-
November 2023 by Christopher P.
Do not use this Company, they will charge your card, tell you that you agreed to the ToS but then tell you your tags do not work but you have to keep paying! Store says call customer service and they say call the store!! Had to file a dispute with my bank to get it to stop!!!!
-
November 2023 by Lisa Jones
Horrible experience with billing. Zero customer service if you try to contact corporate. Shady billing. I joined for $10 first month but then I wanted the cheapest monthly option, $25, but was charged $45. Outrageous. I felt robbed. I never wanted nor requested the most expensive package so yes, they price gouge and mislead. And they refuse to offer the car freshener sprays that they ALWAYS do in Texas. So in TN, the corporate cheapskates don't think it's important. Sad, because it's a major plus in my book, so it's even less I get with my overpriced membership. I regret joining.Update 9/25: Went in person to local location and still no resolution. I keep getting charged monthly but my tag never works. I even showed the kid in the office my phone where my bank charged my Visa several times, the latest of which was this current month. But NO, my tag never works. NEVER HAS THE COMPANY CALLED ME. THEY DON'T CARE!!!
-
November 2023 by David
I signed up for a promotional 1 month of car wash service. I was told I could cancel the service at the wash and as long as I canceled before the next recurring charge date (10/3) there would be no additional charges. I stopped at the wash on 10/2 to cancel the subscription service and was told that they recently changed their policy, that I couldn't cancel at the car wash anymore and had to call an 800 number to cancel. And oh by the way that 800 number is now gone for the day because it's after 5. I called first thing on the morning of 10/3 to cancel the service and explain the above. They escalated the request for a refund internally. Today they followed back up with me and told me no refund could be issued because you have to cancel 7 days prior to the charge.There is a strong disconnect in what i was told from signup to cancellation. I have never used the service on or after 10/3. I will be disputing the charge with my credit card company.Im hoping that sharing this experience will alert others to the shady business practices of this company
-
November 2023 by Andy B.
I have a monthly pass and it’s very reasonably priced. What I like about Zipps is they have locations all throughout town so there’s never an issue with convenience. Love the towel service.Service: Auto detailing
-
October 2023 by Brandi Fleming
Every time I’ve been to this car wash, I’ve left completely satisfied. Today, there was a nice, helpful young man named Matt who helped me & I was impressed w/how knowledgeable he was. Also, my dog liked him & dogs always know good ppl.
-
September 2023 by john butler
Matt exceeded my expectations!Alyson was super helpful and absolutely amazing.Shaun the manager impressed me as a leader and a go to individual, absolutely marvelous.
-
September 2023 by James Lee
The car wash did as much as was possible with my incredibly dirty truck. Got in and out quick. My one year old daughter is terrified of car washes, I learned today. Will go back without my child in the future.
-
September 2023 by Paul Quinney
Dadrain went above and beyond to make sure I was taken care of. He was the only person working at the time and took care of 7-8 customers all while assisting me. He even helped a customer that had locked his keys in his car. I simply can’t say enough about this incredible employee. Darian is a huge asset to Zips in my opinion. Thank you Darian!Service: Auto detailing
-
September 2023 by Linda Williams
I had the service that cost 25.00 a month when I stopped in for car wash. Matt said he was going to give me a great deal for $10.00 a month. What I found out later is this “deal” would increase my monthly charge to $45.00 which is $20.00 more than I was paying. I stopped by the Clinton Hwy Zips and I was changed back to the $25.00 service which is what I wanted.
-
September 2023 by Em B.
Not sure what has happened here..prices have gone up and when I asked they said they have more "services"?? Not sure what they are talking about, towels and cleaning towels are gone along with the soap in the car wash! Fail! Do not go to this ZIPS .Horrible!
-
August 2023 by Summer Eden
Great people. Great wash. I like zips because they provide the cleaner sprays and towels. Easy enough to cancel a membership too.Edit: canceling my membership due to staff signing me up for the highest cost one when I specifically requested, repeatedly, the basic plan. Can only cancel through a phone call and customer service is only open Monday - Friday. Randomly closed their location without any notice is what tipped the bucket.
-
August 2023 by Brendan Critchley
I’ve been using this car wash since I moved to Knoxville and have loved my experience so far. Dadrian is typically working when I go there and he has been very helpful and I see him working very hard every time I swing by the car wash.
-
August 2023 by Andrea Serrano
I really enjoy washing my car at this carwash. They do an amazing job making my vehicle look impeccable. Plus, they always have clean towels available for cleaning the interior.
-
July 2023 by Lisa Shelton
Quick, gentle on the car, and nice that the vacs, (inside)window cleaner and towels are free. Only reason it was 4vs5 is that they were out of clean towels when I came through. I borrowed one from the guy next to me but all good.
-
July 2023 by Christie Geren
This was my 1st time using Zips. Matt was very helpful. The car wash was good ( except for baked in dirt, it was unable to remove) The vacuum were hot and miss. The first two I went to didn’t work very well, third was has better. It removed basic dirt but didn’t work well in any type of hair ( animal or human)
