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November 2023 by Rosen585
Manager was incredibly weird. From the point of me walking in to me leaving, he was staring at me. Every time i turned around he was staring dead at me from behind thinga or over clothing racks. Even when I locked eyes with him in hopes of him stopping the second we made eye contact, he would continue to stare because at that point, I was the uncomfortable one. Was considering buying a shirt, but I just put it down and left instead.
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June 2023 by agsggs shsvvs
dominic is an employee who works there who harasses and is rude to customers. he makes shopping there feel unwelcoming and uncomfortable
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June 2023 by lily e
i loved this store for years but ever since dominic was hired, whenever he’s there it makes everyone uncomfortable, he’s rude and unfriendly and is always annoyed with customers and making faces at them
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December 2022 by Jacob Jones
Aedyn was so cool and fun! He was so nice and helped me get a brand new skateboard! He knew everything about what I was talking about, and honestly he made my day! When I came in he complimented my shoes and asked me if I was having a good day before asking what I was looking for afterwards, it didn’t feel like I was shopping with an employees help, it felt like I was shopping with a friend. I’m almost 31 and I felt like a kid again. Thanks Aedyn! You Rock!
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October 2022 by Sequoia White
i always love coming to zumiz, this experience was a one in a lifetime. hunter was such a nice and genuine person he helped me and my friend find everything we needed.
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September 2022 by Doctor Mentary
I love the deals here when they have good clearance clothes. They also have a good selection of vans and other cool kid clothes. I can always find great hats and other accessories as well. The only problem with going into this place is that you're going to spend some money and buy something awesome. I always can find a really great pair of shorts here and sweats are also pretty comfortable. When I come to the mall I always go to this place to shop for clothes. The last time I went in there the people who worked there were also very helpful. This is definitely one of the best stores in West Town Mall.
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July 2022 by Evan Guthrie
Zumiez at West Town Mall in Knoxville is a great place to go for cool clothing and much more at a good value. I have been impressed with all of the purchases that I have made from here.
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May 2022 by StarGamer22
Great shop. Friendly, quick. Although all I needed was some wax and grip tape cleaner. 5 stars
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January 2022 by Trent Thurman
This place is super hit or miss depending on who is "helping you". One of my first experiences there, I had a sales person hard selling me while trying to make a couple of decisions. He actually tried to convince me that buying a hoodie would help protect me from a fall while bombing hills and that I should totally get one. Kid was a total kook and I had completely written the place off. Other times its been difficult to get decent help with the skate supplies. I'm not sure I could let them setup a deck for me or trust them to do a good job on the griptape. All that changed when I met Ryan at the local skatepark. He convinced me to give them another shot pretty soon I found myself only shopping there if he was working. I was coming here to praise him and talk about how he changed my opinion of the place but it looks like they fired him, so I've got to revert back to my original opinion of the place - if your in a pinch, its ok, but if you've got questions/concerns about a new setup or making some changes, its probably best to try another shop.
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January 2022 by Kenny Fletcher
I came in today and they mentioned my favorite worker was fired today. Not only was I disappointed but highly upset due to the fact that every time I came in the store Mr. Ryan would always brighten my day in the midst of helping me find new gear. Whoever the manager is who let him go is a terrible person.
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November 2021 by Stalker Island
I love the deals here when they have good clearance clothes. They also have a good selection of vans and other cool kid clothes. I can always find great hats and other accessories as well. The only problem with going into this place is that you're going to spend some money and buy something awesome. I always can find a really great pair of shorts here and sweats are also pretty comfortable. When I come to the mall I always go to this place to shop for clothes. The last time I went in there the people who worked there were also very helpful. This is definitely one of the best stores in West Town Mall.
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October 2021 by Luke Bentley
I bought a pair of Nike SBs a couple weeks ago. I wore them a couple times and they turned out not being what I need. This morning I called the west town mall store where I purchased them. Explained my situation that I had worn them, didn’t have a receipt and the assistant manager told me I could bring them in and trade them for something of equal or more value. These shoes were in perfect condition. When I took them in I spoke with the same guy I talked to on the phone with and he said he wouldn’t return them. This is a blatant lie based on what he said on the phone.
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August 2021 by Josh Edmonds
I was a fan of this place for awhile. Always had good variety of things, and kind staff. One Member in particular was Ziggy. He was so friendly and wonderful, and helped me out getting my first board, and encouraged me to start skating, even though I'm in my late 20s and have barely ever stepped on one. He was the reason I had the courage and determination to start, and why I never gave it up. Truly one of the best customer experiences I'd ever had anywhere.
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August 2021 by Diego Sanchez
Love this store. I would leave 5 start but I heard they wrongfully fired the best employees at this location. Ryan was the best employee at this location. He helped my little brother build his first skateboard and inspired him to skate and even helped him through out the process. He even inspired me to start skating. Ryan was always the one to help if you had any questions and was would go out of his way to help you with anything. I am disappointed to hear he was fired just because of rumors that weren’t even looked in to. I’ll probably never be coming back to this location
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August 2021 by Alva !!!!
This store couldn't be anymore disappointing to the community we have in Knoxville, I used to go here to hang out with people I knew from the park, but they fired their best guy! Ryan was a person who was a friendly face who knows what he's talking about in the mall shop, making it feel like a real skate shop! If you skate or have pride for our scene, do not shop here please, they treat all people as a paycheck, not as a community.