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October 2023 by Janet Johnson
I’ve been with them for several years . No bank has ever been better .
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August 2023 by Krystal B
Make sure you keep an eye on your accounts . My son is disabled we have not changed anything in the 3 yrs he’s had the account . He is now in the negative bc his “online enrollment “ fell off. When questioning if the app is sufficient I was told yes but he will have to go through the process to get a refund for something that was no fault of his own!My husband and I had a joint savings in which both our personal accounts were charged and of course now I have to go back through paperwork to prove the bs was an overcharge.I’ve recently had heart problems and was unable to get to the bank in time to make a deposit on a charge that was scheduled to take place. The dark haired younger girl at the window didn’t know what to do so she called for kristi ogle(not sure if I spelled her name correctly. She told me if I made the deposit it wouldn’t charge a fee and still got a fee. Then rudely rolled her eyes at me.. very unprofessional .I record all phone and personal transactions to protect ourselves from deceptive behavior. Needless to say I’m very disappointed in the bank and the way it has handled our accounts. This has been over the past year but continue to have issues so this is reason enough for a bad review. Btw google allows companies to hide /delete reviews so this will be spread over all social platforms in case of concealment. Shame on you all!
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July 2022 by Diana Kay Cadle
I absolutely recommend This Wonderful Bank in Kodak Tn. They've helped our family for nearly 17yrs now & have always been very courteous with us, & helpful w/all of our needs♡
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February 2022 by A.C. E. C.
This bank is for retired people. They operate in “bankers hours” only and do not offer temporary ATM cards for new members that have to wait at least 10 days for them to lick a stamp and snail mail one to you.I have no access to my money now for 9 days and nobody will accept paper checks.I should have thought twice before banking here.
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May 2021 by Michael Cobb
Great place to bank. Been banking with them for years. Great group of people
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July 2020 by David Joyce
My daughter just bought a 2020 Jeep and yesterday got a flat and called me when she found out that there wasn't a spare tire. I called the GM at Rocky Top and he told me that they don't come with spare tires, that's an extra.... What? Never heard of this and when my daughter bought the car they didn't mention that important detail. What's next, oh you wanted a windshield? They offered no solution, or actually they really didn't care, shame to see that customer service is in the toilet.
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November 2019 by Annie Huskey-Will
The Kodak Branch is AMAZING!! They always go out of their way to help customers and make you part of their family!
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November 2019 by Brent Bonar
I have no desire to bank anywhere else. There is no better staffing than those at TSB Kodak Branch.
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May 2019 by Jeff saulnier
This bank has the feel of a small town bank
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September 2018 by Thomas Hudson
The staff is very helpful and friendly.
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September 2018 by Anna Watson
Bank tellers are very rude
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May 2018 by Dyke Boots
Banking staff are awesome and always super kind.
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December 2017 by Cane Fan
Excellent customer service and supportive of local schools and charities.
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July 2017 by Michael Parton
All Tennessee state banks are awesome
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April 2017 by Thomas P.
Moving to Tennessee and wanted a bank with Tennessee in the title. People were great. We opened up 3 new accounts. Felt like a small town bank. Very happy so far.
