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April 2024 by Sal Cox
Friendly people ro pick a shipment. Staff were nice
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March 2024 by Jon Dye
Decent carrier but often drops wrong pallets off to wrong place then takes days to come pick back up. If it were my pallet dropped off at wrong location and it took 3-4 days to go back and get after multiple calls I'd be pissed!
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February 2024 by CR Caldwell
Incredibly rude and incompetent customer service. How are you still in business?
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November 2023 by Michele Hasselblad
While I’m uncertain whether my issue was related to AAA Cooper or Home Depot, the customer service from Jerry at AAA Cooper was less than stellar.I was leaving my home and saw the driver getting ready to unload 5 pallets of flooring in my driveway/along the side of the road. He asked if this was ok and I assured him it was not, to which he indicated he didn’t think so. He asked that l call the office, which I did.Jerry was condescending and rude and shared this was Home Depot’s problem, not his. Not his problem if the flooring got ruined, stollen, blocked my driveway, etc. When I shared I paid for delivery to my door, he told me I was wrong. His manager finally agreed to stop the delivery.Maybe this was a Home Depot issue, but a little kindness and courtesy would have been appreciated. I gave 2 stars only because the driver demonstrated these characteristics that were totally lacking in the office.
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November 2023 by H P
If your a driver delivering a load here dont bother coming,before 1pm. I was told by broker they open for delivery 8am to 4pm got here 730 am. Just to be told to leave and come back at 1pm for unload. People in the office dont care you come in they look around and at you but ignore you small yard but plenty of room and if you block their trucks they will tell you to go circle around it happens alot.
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November 2023 by Brian Delk
Ordered a 40' extension ladder from home depot and AAA Cooler delivered a 28' ladder after 3 weeks I ended up having to cancel my order
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October 2023 by Cliff Sallee
I wished they would have called me before they got to town. However they did take good care of my shipment
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September 2023 by Tyler Cauble
My order didn’t arrive at the time scheduled, so I reached out to customer service for an update. They hung up on me twice after sitting through their wait period for 7-10 minutes each time and don’t respond to emails.
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August 2023 by Tyler Folkmann
Hopefully this company goes out of business sooner than later. Terrible customer service, terrible communication, etc.My incident was related to delivery of a product ordered through Home Depot. I had interactions with a driver, office dispatch, and manager. Manager (Scott) was the most helpful of the three, but the issue was never resolved. I was given excuses and lied t on multiple phone calls.Hopefully Home Depot kills their contract with this company.First of all, I received an email notification stating my item was on truck for delivery about 5 different times on various days, and the item wasn't delivered. On the last day it was supposed to be delivered, the driver called me and more or less demanded that I meet him in a nearby town to pick up my item off his trailer. ( I pd. for curbside deliver). I was at work at the time and couldn't simply leave to meet up (20+ miles away).A few hours later I get an email from Home Depot stating the order has been cancelled. I call Home Depot, they tell me that AAA Cooper stated that I refused acceptance of the item - 100% FALSE!!In my opinion the driver wanted to get rid of my item and this was his quick way out of the situation. I have attempted to call back the driver multiple times, left him messages, he won't take my calls.This is a shady business that belongs in Chicago or New Jersey but not in Tennessee.Just look at other recent reviews on Google and you will see this is not an isolated issue but a problematic trend - many unsatisfied clients
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July 2023 by Phoenix Rose
Their pick-up appointments are a suggestion at best. Always late. I only use them because I have to.
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May 2023 by Lincoln Head
Convenient to I-24, but a bit hidden at the end of Heil Quaker Rd.
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May 2023 by Regina Shavonne
I had an order I placed on April 13, my package sat in a bay @ AAA Cooper for awhile, AAA Cooper did not know it was there to be loaded on truck until I called to check on it, I was told it would be delivered next day, I had to call them again to see where my package was at, still on truck, could not be delivered today because bubble wrap burst & driver cannot get to my package because it is behind the bubble wrap ! I was told it will be delivered tomorrow, we shall see, not at all happy with this company
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May 2023 by Chris Greene
Couldn't get a unit # but last night one of your trucks on I40 eb in Arkansas ignored the construction merge/lane end signs. I left a gap a few times he could've signaled and came over, but didn't. Then swerved over into the left lane almost hitting me so that he could get over. If you know who it was say smile, it's all on video
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April 2023 by Michael Dowsett
Prepare for additional fees. I was told that the crate was 1/2" off on dimensions and this pushed it to a different freight class and added over $100 to my shipping. This was the first time using this company. We chose them because the quote came back favorable. I wish we had gone with the companies we normally use. I will not use AAA or recommend them to anyone.
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April 2023 by Miranda Graves
I was left on hold for over 30 minutes, and then hung up on 3 times to get ahold of them to discuss a delivery that was delayed with no notification. When I finally got someone on the phone they asked if I could hear them when I said yes, but barely she said ok and then hung up on me. VERY displeased with the customer service and how they would pick up the call and put me back on hold without even speaking.
