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January 2024 by Cris Kamka
Tonight I walked in to buy de-icer and asked the gentleman behind the counter to look at my windshield wipers as I think there is something wrong. And as he walked around the counter he gave a bIg sigh and asked what he is supposed to look at and he didn't understand the question. He was an older gentleman who was very rude and I said don't worry about it I will go somewhere else and he mumbled something under his breath as I walked out. I have been a long time customer here with many vehicles for my husband and myself and NEVER EVER HAD SUCH BAD SEEVICE OR INTERACTIONS WITH ANY EMPLOYEES THERE!!!! WTH!!! He has glasses and a grey beard.P.s. I went across the street to advance auto parts and nice man named Joe helped me with everything. My windshield wiper blade was actually coming off and he replaced both of them for me. He was so helpful and I really appreciated it after my horrible experience with the man at your store.
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December 2023 by stephen abbott
I went here to get a funnel for my capless gas tank. Capless gas tanks take a sized special funnel to access the gas tank. The store associate had no idea what I was asking for and had never seen or heard of a capless gas tank. Ended up ordering the right funnel off of amazon since they couldn't help. There was also a long line, so the location may be understaffed. Plan accordingly when going to this location as it may take some time to get help.
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November 2023 by ADW Walker
I stopped by Auto zone fo parts for my vehicle. The staff was very helpful and took care of what I needed. I would recommend Auyo Zone for your automotive needs.
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November 2023 by Roy Hinkle
They have good customer service reasonable prices and most of the things that you will need to repair/ upgrade your vehicle.
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November 2023 by Toyia Bernales
Stopped by on my lunch to get some power steering fluid. 3 customers ahead of me, cashier trying to help them locate a part. Other female employee on phone talking about you told me 2 weeks, now it's going to be 2 months and when are you going to start interviews? I waited patiently hoping she would come help, but no. I had to leave to get back to work. And while you may think oh it was just a bottle of power steering fluid, my husband buys parts there most of the time but not now. You obviously do not care about your customers but there are several other parts stores in la vergne that do. I hope you start your interviews and hire people that care about the people (customers)giving them their paychecks and keeping the store doors open.
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September 2023 by Michelle Castro
Billy was my hero recently! I had a battery issue and he went above and beyond to make sure I was well taken care of. Honestly, it felt like he treated me the way he would want someone to treat his daughter. He was kind, respectful and extremely helpful. FIVE STARS FOR BILLY!
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September 2023 by Hillary Ford
I want to leave a shout out to Moody for helping me today. I came in needing a new battery. She helped me right away then went to install it for me. Turns out Ford puts their batteries wedged way back where you can barely get to it. It was a struggle to get out, one of the guys even came out and had a hard time. Meanwhile it was 107° outside but felt like 1005°. It was disgusting. Thank you Moody for sticking it out and helping me get back up and running. That alone in that heat deserves a bonus on the next check.
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September 2023 by Seteeva Martinez
I’m in the middle of a PCS move across country and my car battery died at a gas station pump. I have 5 kids and animals I am transporting to my next duty station. I called this autozone to figure out when the warranty on my car battery expired as I had recently replaced it. The lady that answered the phone, her name is Moody, was extremely disrespectful and rude. I was in tears on the phone just trying to get information and she made me feel so much worse about my situation. She said my warranty expired literally the day before. When I asked how much a replacement battery would cost she quoted me almost $300. I took my wife’s car to the auto zone to purchase a $300 battery and found out that not only is a new battery not going to cost me anywhere close to $300 but the gentleman that helped me also said he might be able to honor my warranty since I missed it by only one day. I didn’t catch his name, I will update my review when I find out what his name is because he is the only reason my family and I are not still stranded. Ms. Moody needs to brush up on her customer service skills, or just find a new line of work.
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August 2023 by Abel Olivares
The man who speaks Spanish. Older guy. It’s super cool and very helpful more people like him
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June 2023 by Rose A.
Needed help from Auto Zone finding secondary value to charge AC with AC Pro recharging. Two young guys totally ignored me. They continued to prank each other. Left me standing there for over half an hour. I finally left went to Advanced Auto across the street. Horrible never going back there. ???
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May 2023 by Taylor Franklin
Billy was absolutely amazing, he was quick to help and went above and beyond to help me answering all my questions and explaining how to fix my issue. He is a true definition of 5 star service! I will absolutely return in the future because of him.
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May 2023 by My20 20View
Very helpful but under staffed. They need more than two workers on a Saturday morning. The line never got under three people the whole time I was there. Other than that, the service was great.
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May 2023 by Jose cruz
Bad service, l was waiting to check out for 35 min. Because the cashiers doing a terrible service with the costumers. Definitely l never come back to this place again.
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May 2023 by Joseph Dishong
I was released of my position due to the fact my wife almost died 2xs post delivery of my son. Then while i was my wifes at home health aid the dm decided to go in and throw all my personal stuff away that i paid for out of my pocket.
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March 2023 by Logan Derleth
Billy G is the best help you can have. He new exactly what the problem was and how to fix it. We were only there for ten minutes and back on the road. Billy G is the best
