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July 2022 by Rita V.
I purchased the approximately $99.95 Walmart Plus membership which affords free delivery. I can't ever order same day delivery anymore from Walmart and this is what happened today regarding the order I placed yesterday for delivery this afternoon. First I received a text saying my order was delivered. I looked and It hadn't. I then received a text, and a push notification from the app, telling me my entire order had been cancelled. This is not acceptable customer service. Especially for delivery service. This isn't the first time they've cancelled an order either. If you're thinking of paying the almost $100 fee for free delivery, know that their service will NOT be like Kroger, Instacart or Shipt. It's nothing close. Also, many of the items that were once available for delivery, that I buy, now have max limits set or aren't available for delivery at all. It's very disappointing.
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March 2022 by Allison E.
In all the years I have gone to walmart, nothing like tonight has ever happened to me. My girlfriend and I were in the self checkout getting some snacks, and she wanted some drinks. I'm not of age so obviously they had to ID her. However, the boy asked for my ID. My girlfriend was explaining how it is for her and not me. The boy still proceeds to say "I have to check her ID as well." Please someone explain to me when that became a rule because I've been going there for years and NEVER had that happen. His name is Ian.
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December 2021 by Fre W.
Do NOT use this Walmart Pickup. This order pickers either put opened / damaged items in your bag (Turtle Wax Headlight Restorer). Or they put un-ordered items in your bag then LAUGH when you call the store to tell them (item was a a Dural Vibrating Vaginal Massager). PLEASE DO NOT let your children unbag items from this Walmart, unless you want to expose your kids to unordered items!
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December 2020 by Amee M.
Unfortunately, I have to give a "1", but I would have given a zero for today's service. I purchased glass ornaments for a second grade project (only four packages) at a clearance price. When I got home, I realized they were glass and I need plastic for younger children. I was told I am unable to return because Wal-Mart looses money. How? You could have taken them back and still at 50% sold to someone who can use them. You still had many on the shelf. I am a mother of three and one of them a two-month old on a single salary. All were in resellable condition all of them accompanied with a receipt. This is shady- no signs said final sale, no policies stated that and to make matters worse corporate said they may be different store to store. Well now over 8 dollars you lost more than that, because you lost a customer. I don't do shady tactics. A sign would have helped clearly state to the buyer this is final sale. It's not clearance.....this seems like you are taking advantage of customers if they change their mind or something doesn't work out.
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May 2020 by Semaria S.
Very convenient location. Store was clean. Staff very helpful. Check out was a breeze
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April 2020 by Tori P.
I went to buy a desk and it was much heavier than I expected! The guy from electronics came to help and then they sent a guy to help me put it in my car. A second guy came to help. They were very nice!
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December 2019 by Alexandria S.
You'd better off going to a different Walmart but then again it's Walmart so the standards are "low everyday"... The manager or general a manger idk (white dyke woman with short buzz cut) is definitely f****** racist.
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December 2019 by Joshua H.
This place is TRASH! This store is always understocked, I live 2 min away and have to drive to Smyrna for my groceries...They have about 30 registers up front yet they only keep 1-2 max opened. They rather have all their employees stand around self checkout and watch u do their job for them. News flash Walmart, I DON'T WORK HERE!!! I refuse to check myself out w/o an employee discount. Once I get out of the speedy checkout, where an actual human being checks me out, I'm then harassed at the door for my receipt so they can go thru my bags and do the same thing the checkout lady just did. F*** off Walmart! I laugh at em and keep it moving
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December 2019 by Pamela D.
Where was management at 9:30am this morning???? No carts in the store. There is always employees standing around talking but nobody can help you or go get carts in the parking lot. The fruits and veggies are not fresh. Bags lettuce is brown. Cauliflower is brown spots inside the bag. Nothing is never stocked up. I bought a apple pie packaged with flies. Today I went grocery shopping for Christmas dinner and went to check out nobody in that store knew how to run a gift card as credit. Ediots kept running the card debit. one lady at self check did not know what she was doing. She closed the register then printed receipt and kept running card as debit. Then I get pushed off on somebody else in customer service and yet she didn't know what she was doing either. since the previous cashier failed to close out register customer service had to rescan all my groceries. Walmart registers always have computer issues. Sounds like everybody in the store needs to be retrained including management. How can you run and manage a store and management is nowhere to be found. I was witnessed on several occasions the managers getting on to employees and belittling them in front of customers. Very unprofessional. my gift card issue did not get resolved customer service blamed it on Walmart register issue she stated customer gift cards were not working. ok will fix the issue then. Then she blamed American express unable to process my payment. She told me to get out of line so she can help this people behind me. REALLY! I called American express and I checked online it wasn't my card it was Walmart. They ran card debit instead of credit. I took my purse and my keys and left the cart of groceries. I went to Kroger and got groceries no issues. I swiped my card transaction was approved printed my receipt. I went to dollar general, post office and taco bell all transaction approved. Walmart has issues. Never going to Walmart again. Publix has the best customer service. Kroger has their shelves stocked up. Only shopping at Kroger and Publix now.
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November 2019 by AK P.
Rude staffs. Very moody when asked for help. The older lady cash register didn't even say hi or look at me.
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July 2019 by Aaron P.
Yo this place sucks literally. There's no fresh food and everything is just lazily put together. It smells weird and the bathrooms alway have plastic bags around them. Like come on step up the game a small Kroger in Smyrna is way better but it's a longer drive for me.