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March 2024 by Paul Peery
Horrible service dont let a girl named sammie touch your car she is horrible manager is not smart either.. this company is very shady they do $1200 of damage to your car and deny paying you and people that work there will not give there last names even managers will not give there last names when you talk to them... I had damage done to my car that I own and paid cash for and they will not pay me for the damage and refused to pay to have my engine cleaned when they split oil all over it and it was running down the side of it... I gave this business over 5 years of my business and was treated horribly. The regional manager leaum cuttingham is supposed to call me. A guy named Matt refused to give me his bosses name or number to call... do not do business with these people ever...
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March 2024 by Rachel Livingston
Staff offered excellent customer service.
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March 2024 by Jarrod Blanton
Great team have great people skills and work well together
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January 2024 by Kendra Griffith
Nice location. Friendly staff
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December 2023 by Saundra Bryant
I love going here they are so professional will mannered just make you feel at home I drive from Nashville to Laverne first class all the way and you don't spend all your time sitting there waiting either so that's much appreciated thank you
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December 2023 by Anthony Garcia
Overly priced. They take too long to get you in
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October 2023 by Gage Tellez
Went once, waited 20 minutes to get greeted rudely. Left after waiting another 20 without moving. Tried again later that week, line out the parking lot. Hardly an “Instant” oil change. I recommend driving an extra 10 minutes down to the one in Smyrna - much quicker and much more friendly.
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October 2023 by Yolanda Simmons
First of all I pulled up to just to inquire about an oil change price, and one of the worker's had such a nasty bad attitude.. just the way he answered my question was very rude!! That was my first appearance going to this place, but I'm never going back again.. actually it was a African American worker who had the nasty funky attitude!!! He didn't realize when I pulled off I actually heard him saying some stuff to the other worker's..
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October 2023 by Kentrell Green
Went and got an oil change yesterday at this Valvoline. After oil change service was completed, the next day my engine overheated along with the coolant temperature. Pulled over on the side of the HIGHWAY to find of my coolant cap was not properly on nor closed causing an escape of coolant/antifreeze all over my engine compartments. Eventually, I drove (still while overheating) to the nearest auto store to get coolant and refilled the compartment. Remind me to do a pre trip inspection after leaving Valvoline because my situation could have been worse.Services: Air & cabin filter replacement
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October 2023 by Avery Dosal
Awesome place to get an oil change, super quick and cool people!! But if they say there anything wrong with your car get a mechanic to inspect it first they be wrong sometimes
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October 2023 by Cat H.
Needed an oil change before heading out for the weekend. This one was on my way home so I figured I'd give it a try. I was pleased with the service and the 2 gentlemen that took care of my car. They were very nice and knowledgeable. I had to get over 100,000 miles oil and was a little sticker shock at the price, but it was manageable. I was also pleased to see 2 young ladies working there. I, at one time, was a mechanic with my dad so that made me hpasu to see them. I will be back.
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August 2023 by Donnie A.
I came here at 5 o'clock today for an oil change on my used Prius that I just recently bought. This was my first oil change in this car brought the car here spoke to the technician about the type of oil that I needed. He wasn't 100% sure what version of Prius I had, after they change the oil, we went to reset the engine computer told me to start the car and move it out and the engine computer has now shut down my entire car. I'm now waiting for a tow truck. Everybody's gone. Didn't even offer me a refund. He said I could call an 800 number but we all know where that's going to get us.
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June 2023 by E Farmer
It was a great place to get my oil changed a little pricy but you can get a coupon and that made it cheaper all in all i will return again
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June 2023 by Flower Self
I used to use them all the time, however this last time I went and got my oil changed idk what happened or if maybe it was just a coincidence but my car has never leaked oil or had any type of issues (to my knowledge). After this oil change everything seemed normal car was driving normal (I only drove home which is maybe 2-5 miles from Valvoline in La Vergne. The next day I had to drive to Franklin for a couple drs appointments for my kids and that’s when I noticed as soon as my car heated up (not over heated just to the normal temperature while I drive it) I could smell oil burning REALLY strong! Well when I stopped and checked it the car was 100% BONE DRY (maybe 18 hours after I got the oil changed.. I stopped and grabbed 2 quarts from the auto store and figured I could hopefully make it back to La Vergne from Franklin. I called Valvoline to tell them about what happened and hope they could offer a simple solution.. the manager was very polite on the phone and told me to go ahead and come up there with my receipt and they would check it out for me. When I got there they did look at it and again it was BONE DRY and smelt like burnt oil BAD.. they filled the oil for me since I had just been there the day before and there wasn’t any reason for it to be empty already. He couldn’t give me an explanation for the smell (that now happens every time I go anywhere, but never happened before the oil change) however they told me my car was loosing oil so quickly because it had a bad oil pan gasket leak and he didn’t know if it was top or bottom but that it was a pretty bad leak. I went home from there again parked on a piece of cardboard for the night to see how bad the leak was.. the next morning when I checked the cardboard there was not a single drop on it. I check the oil in the car and again bone dry.. also still smells like oil any and every time I drive…Service: Oil change
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June 2023 by Seth
Great service, fast clear and concise. Not sure why the full synthetic was 100 dollars but I paid it, so thats on me.
