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December 2023 by Daniel P.
If I could leave less than 1 star I would. Picked up my rental in the pouring rain and didn't notice anything obvious wrong with the car myself as the guy didn't walk the car with me inspect it due to weather. I noticed a tiny crack on the back bumper of the vehicle the next day in better weather. I Returned the car 3 weeks later to have the guy point out the crack I told the guy I drive trucks for a living, the car is parked in the back of a half empty lot all day. They eventually slapped me with a bill claiming it's thousands of $ worth of repairs. They also supposedly conduct an investigation to figure whether you're responsible to which they provide you no proof in their findings. Just do yourself a favor and rent from Avis or Hertz. If you aren't fortunate enough to have a choice, Make sure you take a thorough video of the vehicle you're picking up.
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December 2023 by Jasmine Shann
I had an amazing experience at the Lakeland location. The rep who assisted me at both pick up and drop off was pleasant, informative, and eager to assist. She was phenomenal, and the car was very stylish and rode smoothly without any issues. 10/10
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December 2023 by Jasmine
This by far was the best experience I have ever had at enterprise. Devin, and his associates were kind, found me a vehicle when no other location could. I will definitely return, only to the Lakeland enterprise in the future!
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November 2023 by William P.
Car the rented me was nice, however they charge you. 25$ fee(that must be on a card) they say that they will return that fee when the car is returned it's been two weeks now and they still haven't returned my fee.
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November 2023 by Perla Villanueva
The people who answer the phone are super rude and unhelpful. I was in the middle of asking a question due to most locations not having cars available. The guy just hung up on me.
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October 2023 by RONNIE M
Enterpise gv my car to another person - will not correct
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September 2023 by David
I rented a Toyota Highlander from Enterprise. The service was very great very prompt the car was very very nice and very clean I will definitely be using this particular Enterprise again I've used others around town and this one is easy to get to it's close to I-40 it's right on highway 64 and the service was fast and convenient I've been at other ones around town and had to wait all day I was Brittany was the associate that took care of me and she just did a great job.
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September 2023 by ShaRonda Foster
Always the best service. Vehicle is always ready when I arrive. The staff is always nice and caring.
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August 2023 by Aracelia Mathis
I set an appointment for pick up, they never sent anyone to get me, I called and requested pick up again, upon arrival the driver never confirmed who they were there to pick up or that they were with enterprise and they took the man who was sitting in the lobby over myself. I called enterprise again and confirmed that was my ride that was sent and they picked up the wrong person. I will never use enterprise again. I sat in a lobby for an hour.
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May 2023 by Todd Boutain
This Lakeland location have you In and Out at the snap of a finger. Great service always!! I always use them for my car rental needs
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May 2023 by Tina Martin
Brittney was amazing! Her customer service was wonderful.
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May 2023 by Justin Lee
Worst customer service, there is lady sitting at the back table pretends like customer cant hear her and gives guide to front desk staff. It was very rude and disgusted
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May 2023 by Courtney Drissel
I frequently use the HWY 64 location and they are always working hard to keep everyone moving.
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April 2023 by Amber Smith
My experience was overall great. The agent I worked with was a young lady at the Lakeland location. She was beyond helpful, I wish I would’ve got her name. Definitely will be choosing them again!
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March 2023 by Courtney Szkopinski
Customer service is dead. My husband was involved in a wreck on the wild west of an interstate we have here in beautiful Memphis. The wreck was in no way his fault. It has been TWO weeks since the wreck. During that time frame, we were told TWO different instances that we would have a vehicle and our appointment was push backed a few days each time. Guess where we have to go to get a rental car? Senatobia! How convenient! A completely different state. We have to drive over 2 HOURS just to get what we were owed a week ago. We live 15 minutes from the Lakeland Enterprise. Trying to get a rental from these people is impossible and I'm not going to wait on a cancelation that won't happen just so I can wait another week for them to give us the run around. Again. Off to Senatobia we go.
