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December 2023 by Beth Condy
These are the rudest people I’ve ever dealt with at a pharmacy. I won’t be back. A little kindness goes a long way.
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November 2023 by Austin Alders
It’s the worst pharmacy I have ever been too. Lazy, rude, incompetent, argumentative, etc. Avoid at all costs
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September 2023 by Evan Ingram
Worst pharmacy I have ever been to. Not just 1 bad experience, every experience is bad. Prescriptions either not ready or do not have them at all. Not to mention you find this out after you have been waiting in line for 45 minutes. Rude too, but worse than rude just apathetic employees.
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August 2023 by mushahid khan
Walgreen pharmacy at Canada Rd Lakeland is very unresponsive and unprofessional. Doesn’t care for customers. Never recommend for anyone. I wish I can give zero rating.
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January 2023 by Christine Lundy
Pharmacy never answers the phone. This is ridiculous. I’ve been on hold with 3 callers in front of me for over 30 mins now.
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October 2022 by Carmen Frazier Coleman
Ariel, one of the pharmacy technicians, has a horrible attitude. I've had to encounter her my last three times and she is horrible. She hands me 1 out of 2 medications that were due to be filled without telling me the second drug was out of stock until I asked. When I asked if she planned to inform me, she looked at me as if I were the problem and proceeded to dismiss me.
I miss the days when customer service was a real thing.
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September 2022 by Drew H.
I've been using this pharmacy for several years and have finally decided to change. The pharmacy personnel are generally polite but soooooooo slow. They have 3 windows and have never had more than one open. It is absolutely impossible to get them on the phone in a reasonable amount of time. There always seem to be plenty of people there but no one answers the phone or fills prescriptions. I finally got to the front and noticed the phone ringing off the hook but a lady would just press a button to put them on hold over and over again. To be honest, the pharmacist is VERY nice and helpful but the rest of the staff have made it impossible for me to keep coming here.
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September 2022 by Ann P.
Awful employees and managers. Had a staff yelled and cussed me out for calmly disagreeing. The manager refuse to give me this black kids name, as to protect him. It's on the receipt smh. Lies to customers about own website and store price match. Says other Walgreens are breaking rules and said they shouldn't but they don't even read their own rules on their website. All I said, was that's not true. Every Walgreens and I've been to price match except the this store on lake mead and Hollywood Blvd. They he flipped out and went off on me. Told me to stfu but I was calmly speaking to him the whole time. He is the one cutting me off and not letting me get a word in. He wants to flex like he knows it all but I'm the consumer who often shops and expressed I had a different experience. He wouldn't even listen but chooses to be unprofessional and use unnecessary tantrums. Why pay double for items with horrendous services and unfriendly staff members like Walgreens? Just go to target and Walmart. Much more welcoming. People rarely argues there and try to prove a point. Their need to be right is more important then customers at Walgreens!
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June 2022 by Ashley Claunch
Rough service. Always a long line. They always seem to be short handed.
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June 2022 by Madison M.
Absolutely terrible!!!! I have gone in this Walgreens 3 times and every single time I've had the same experience! Disrespectful to customers, went in for a covid test and even made an appointment and they refused us because "they were too busy" I understood every time it's not easy working in retail or in a pharmacy, but have some patience and respect.
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January 2022 by Marisa S.
Five years ago I would have given this a 4 or 5 star rating. I lived right down the street and it was my go to place for pharmacy and quick needed purchases. I have moved back to the area and live nearby and have been here a few times and it has gone downhill a bit over the years. There was only one person working (a problem for a lot of businesses right now, I know) and the line was long. The store was not very organized and they were out of A LOT of things. I needed to hydrate but could not find one Gatorade or Powerade drink! The pharmacy was a very long wait time so I transferred my prescription to another location. Overall I was not very impressed but will probably return out of necessity and location but I hope they make some improvements soon.
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January 2022 by Kyle C.
Many have run out of gas while waiting in line at the drive-thru. McDonalds next door changes shifts faster than this pharmacy can fill one script. My clothes went out of style and then came back into style, that's how long you have to wait here. I thought people were camping in line for tickets to a new Star Wars movie premier then realized they wanted to be the one and only customer to be serviced at the drive thru that day. Obviously there is a lot of sarcasm here, but one thing is for certain. If you have to pick up a prescription here you better clear your calendar.
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January 2022 by Sorina Skov
Don’t waste your time at this pharmacy!!! Never fails to disappoint! I’ve been in line an hour and there are still four cars in front of me. The pharmacy of course is closed inside…..
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January 2022 by Jasmine Harris
There is never a time I come to this pharmacy and the line isn't wrapped around the building. While I do understand that a pharmacy drive through takes longer than a fast food drive through, spending no less than 30 mins each time in their drive through line is beyond ridiculous. Most times you can't walk into the store to pick up because they're either closed, at lunch, or drive through only. I think I'll be moving my prescriptions elsewhere
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December 2021 by Jane D.
Worst Walgreens PHARMACY EVER! Appears out of the 5 or 6 people behind the pharmacy only 1 willing and wanted to work. All the others were chatting and didn't give a damn about the customers. I scheduled an appointment to get COVID shot. The girl checked me in -- told me I had to fill out more paperwork...okay. Never gave me paperwork. 30 mins after my scheduled appointment, I asked the one willing and running around helping EVERYONE at the counter about paperwork. She took my name, said no one had checked me in yet -- WTH?! She checked me in and gave me the paper work. About 5 more people came in after me for COVID shots... Here is how their set up is there.... There is a partition right by the pharmacy window, barely a table behind the partition and crap everywhere on the table. One person from the pharmacy will come out and give you the shot. The one that came out had 5 syringes in her hand...how did she know which one was for kids and which one was for the adults?! Anyway 45 minutes later after my original appointment time I was out of there....do yourself a favor, go the the Walgreens on Stage. I was in and out of there is less than 10 mins (minus my 15 mins of wait time after the shot). They have a CLEAN room with legitimate UT medical people giving you the shots. I felt really bad for the one girl working her butt off. Even the manager didn't seem to care what was going on.