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December 2023 by Rebecca Smith
The Internet is down alot ...and when it's down stays down for several hours ..I've been doing business with them for a few months and the service has been down at least four or five times .. very inconvenient and extremely irritating..can not contact anyone about the service until they come back in office..it's Christmas Eve.. called this morning at 7:15 and its 1:30 still no service or any responce ...I will be changing service soon ... thought I would try local but to much of an inconvenience for me ?
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December 2023 by James Hill
Great service very fast Internet installation was professional great job
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September 2023 by Blessed and Thankful
Please don't use this company!I've been a customer for over 14 years and they called me and dropped me. I currently don't have Internet. I've called other places and nobody else will give us Internet so cloud 9 was the only one. When I asked the woman what we were supposed to do since we are in a rural area and she said, good luck! Me and my other neighbors are searching for other options!
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November 2022 by Ashley Massey
I’m glad we have an option for a locally based internet provider instead of a big telecom company. The install was really quick and the installers were professional and courteous. Looking forward to having faster internet for less cost, upfront billing without hidden charges, and local customer service.
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October 2022 by Tracy Piovarcy
Cloud 9 Wireless is by far the best internet provider in lawrenceburg. Fast installation and great price. We have never experienced any issues or outages. Great company and great people. 100% recommend Cloud 9
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October 2022 by Charles R. Tibbs
Welcome sight to see them put fiber in a small town, I couldn't even get fiber in a city of almost 2 million people. I was the first in my neighborhood to get Gig fiber installed and I must say I cannot be any happier with the speed, uptime and the customer service.My internet has only been down once and it was no fault of theirs, the major ISP I had before was down at least once a week which wreaks havoc on you when you work from home.Unless there is a drastic change will be a customer for a very long time.Keep up the great work.
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October 2022 by Colby Scott
The owner made a very rude comment on a Facebook post I made concerning my need to cancel my services. I'm very glad I've decided to switch internet providers. Also I have consistently had issues with the service cutting out and having to reset the router. I've been on the fence about switching providers, but the owner's comment sealed the deal.Edited to add: I can't imagine a company would think it would be okay to respond to negative reviews by saying "You are delinquent on your payments" or "we've had to waive payments because you were behind." That's just shameful. Stay away from this company!Response to owner: It's funny how you say methods of cancelation aren't for public viewing, yet inciting customers' payment history is fair game. I will say I'm glad that it is easy to cancel services because I plan to do that in the very near future.
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October 2022 by Deanna Azarch
Blazing fast internet, great for gaming. We can have four people online gaming at the same time, with no lag. Customer service is always courteous and helpful.
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October 2021 by Amanda Lawrimore
Everyone at Cloud 9 has been wonderful. Very helpful. I've had their service for about 2 weeks and so far I have no complaints.
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October 2021 by Casey Fields
Excellent service technician were professional helped walk me through setting up my router where in and out in a flash and serviced me in an area where every company around could online offer satellite for a ridiculous price speeds are fast i can play games online without lag stream movies on several devices at once so far i am ecstatic about there services
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October 2021 by Kimberly Johnson
So far so good. Runs 3 TVs and several phones. No buffering.
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October 2021 by Hustle Highlights
It has greatly improved!Great Job Cloud 9
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October 2021 by Danny Luna
Very friendly staff and great isp!
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October 2021 by April Holland
Working Great So Far !!!
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October 2021 by Jerry Geho
Awesome internet
