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December 2023 by Sharona C.
Bought a 2012 highlander on 11/20/2023, Larry my salesman, told me this vehicle had no mechanical problems and was an amazing right. I was only able to test drive it once. No problems what so ever. 5 days after purchase, my torque convertor starts shuddering hard, which means this was a previous issue before I got the car and it's going out. Then, 7 days after the convertor starts going out, my alternator goes out. I had the car less than TWO WEEKS (I've had the car 16 days so far 12/18/2023) when these issues arose. I texted Larry to ask if an inspection was done on it since he had already told me they do. Other than him acting like he didn't know who was texting him, he told me the ONLY inspection they do is a safety inspection. Know what a safety inspection is? "Headlight check to ensure appropriate operation, no broken lenses or lamps, lights are the correct shade, are identical, and turn signals are operable". So I could have pulled off that lot with my family, had catastrophic engine failure on the interstate and been in an accident. I'm already almost up to $1000 in repairs because some salesman wasn't honest and wanted a sale. How these people live with themselves is beyond me.My advise is to stay away from this dealership if you don't want to be screwed over. As a matter of fact, I wonder if anyone has contacted the Bureau of Consumer Protection?
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November 2023 by Trent Endsley
The sales person (Dustin) I dealt with to purchase my vehicle was pleasant and timely with all my requests (cold start video and tire date code photos). My issue with this dealership is when I asked about any damage to the vehicle (clean Car Fax). It is a 2012 so I didn’t expect it to be perfect. The sales person sent me photos of two interior blemishes. A stained back seat cargo net and bubbling of the center console trim. These are things I could live with.I purchased the vehicle and had it shipped the 900+ miles. The vehicle showed up with damage. I asked for two weeks to get the original photos listed on the website. Delay after delay of getting them. In the end, I never got them all. However, I got one that displayed a small corner of the damage. The manager (Brad) lied about the comparison of their photos displaying the damage and the actual damage. The manager (Brad) tried to blame it on the transportation company.The dealership is unwilling to admit their lies and unwilling to fix the vehicle. I would not recommend buying a vehicle from this dealership. You only seem to get half truths from them. Be warned!
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October 2023 by Jimmy M
Great experience! Tommy is the salesman I dealt with and he’s very chill and no pressure. I like how there’s no haggling and just a 1 price store. Some love to fight over a few hundred bucks but not me, not worth any of it. Their inventory is fantastic as well with regularly updating. If you see something ya gotta jump on it. Stuff moves fast! It’s all as is used so have money in reserve in case for repairs or have a mechanic to see it first. But they are up front about that. All in all 10/10 experience. Highly recommend.
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October 2023 by Jennifer Ferguson
Just purchased a 2019 Honda ridgeline and the next day we noticed it wasn’t shifting correctly. My husband called the owner Josh and he said to bring it back to him he would take it to the Honda mechanic. Got my truck back the next day. 100% recommend Josh and his team our salesman was Mr Darrell and he was So nice and made you feel like he had known you all his life. But as a used car lot owner Josh handled this top notch.
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September 2023 by Roy Azevedo
The sale staff was very pleasant to deal with. Is and very patient with my back and forth. Overall if I have to buy another vehicle that's the first place i'm going.
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September 2023 by Michael Hawk
Wanted to buy a used truck. Asked if they could come down on the price. Was told no, been buying cars for over 40 years. Never known of a used car dealer that’s does not go down on price.
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August 2023 by Susan Elswick
I had a wonderful experience with 231 Car Sales. Mr. Tommy was wonderful to work with and very responsive and honest! I will buy from them again.
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July 2023 by Larry Perry
Dustin Short is top notch sales representative ! Visit with 231 Car Sales was a pleasant experience.
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April 2023 by Anne Wright
Nice people and easy to deal with, pleased with the vehicle, price was right.
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February 2023 by Garrett Lee
This place you cannot trust they will lie to you Most unhonest people I've ever dealt with I will never go back ????? Yes sir this was the right place this is where I bought my truck Basically took my life savings and threw it away What People will do for a dollar Trust me I'm truly sorry but the truth is the truth You all had a chance to make it right and you didn't
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November 2022 by Daniel Im
LP is excellent to work with! Drove 5 hours there, he waited for me after hours and everything exactly as described! Loving my new truck! Thank you!
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April 2022 by Sharon F.
My man was looking for a truck and found a great one at Hwy 231. Great looking vehicles on the lot.
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December 2021 by Shawn Willis
A bunch of crooks that sale bad cars and take advantage of good people. Would not recommend to anyone.
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September 2021 by Haylee Walker
My husband and I went in on a Saturday and found a Jeep we fell in love with. We ended up not being able to go home with it that day as the financing places weren’t open and there were some things we needed to work through. L.P, the owner, was absolutely PHENOMENAL. He went out of his way to make sure we still got the car we wanted despite some credit hurdles we had to jump. We came back in 2 days later and everything was set and ready to go. Mr. Shorter went through everything with us and it was quick and easy. We signed papers and were in and out of there quick. Darrel made sure to have our car pulled around front, started, and warmed up for us and our children when we were done. I literally cannot say enough great things about this company and the employees. They went above and beyond for us the whole entire time. I have never met such professional, nice, and CARING people. Definitely the place you want to buy from.. especially with an owner like L.P. I will recommend them to anyone!
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September 2021 by Tracie Failla
Excellent service!!! Dustin was the best I’ve ever worked with when purchasing a car. Stress free!No pushy or aggressive sales tactics which is the number one reason I recommend this place. Everyone there is so kind, we left feeling good about our purchase. Thanks again for a great car buying experience!!
