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June 2023 by Lynda Lichtgarn
I have used Caliber Collision before and they were my first choice. Very good service. Friendly and professional. I would recommend them to anyone needing their services.Services: Painting
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June 2023 by Sandra Nienaber
They were able to schedule my car for repair in a timely manner. Mary was very helpful and conscientious. The repairs were just on the right rear door. I received communication daily that work was progressing on schedule without details of what had been done so far.The repairs took longer than expected but Joey and Kevin took extra time and effort to keep me updated. I have used other Caliber collision shops and this one matched or exceeded the service i received in the past. The work on my car was perfectly done but the people made the difference!Services: Painting
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June 2023 by David Stewart
Car returned with white specs on rear quarter panel and rear wheel. My car is black and did not have any paint work performed on it. Had to buff it out to remove. But I will say the work that was performed was completed quickly and fit and finish was good.
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May 2023 by Judy Seckel
This shop (Lebanon TN location) offered some of the best customer service I have ever received. They maintained constant communication, almost daily throughout the repair process. It was estimated at 2 1/2 weeks and was completed two days early. Joey was extremely helpful and always available to answer questions. When completed it looked brand new.Services: Painting
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April 2023 by Josh Gurdak
This place was was horrible put my car in there after a minor front-end accident after they told me they would be fixing it on spot they sent it up to bowling Green Kentucky while in bowling Green Kentucky my car was in the alignment shop for when they got it back they waited two days later to call me and tell me my car was full of mold an insurance had you total it out so would not recommend taking your car here at all
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April 2023 by Cynthia Sherwood
I could not be more happy with Caliber Collision in Lebanon. The quality of the repairs is excellent. Joey led the team and kept me more than informed. His customer service is unparalleled. While keeping me informed, he had to deal with several assistants in my office when he called. All of them now say if they ever need a repair they will use Caliber because of Joey.Services: Body & Trim
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March 2023 by M
The only suggestion we have is not to set an appointment to bring in your vehicle before they are ready to work on it. The service was excellent, Joey kept me informed every step of the way. I was pleasantly surprised by the quality of the repair. They were able to match the 3 stage specialty color that was only used on one year. They cleaned the inside and outside of the truck before we picked it up. All together we had an excellent experience!Services: Painting
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March 2023 by Ella Champlin-Brush
Great experience! Everyone was very nice, knowledgeable, and helpful! My insurance company contracted with them for damages after a wreck. I had never had to do any of this before, but the staff at Caliber Collision were so helpful and explained everything to me! Definitely 5 star service!Service: Body & Trim
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March 2023 by AMIE ANDERSON
I was pleased with how fast they were able to get my ram 1500 in to have some body work done on it. We expressed it was an urgent matter and they accommodated us rather quickly! Highly recommendService: Body & Trim
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March 2023 by Daniel Healing
Great communication from the second I arrived for an estimate to getting my truck back two weeks ahead of estimated time line. Front office, technicians, and final detailer rocked it out of the park for us! I realize this is a franchised business, but in my experience, it was the hometown, personal care you expect here in Middle Tennessee. These folks are local and care. 10 out of 10 for me and my familyServices: Body & Trim
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February 2023 by Shea
This Caliber location turned my unfortunate event into a much less frustrating experience. They did outstanding work on my car while simultaneously exhibiting professionalism and excellence in communication. I hope to not need this type of service again anytime soon, but if I do, this location is exactly where I’ll be heading. All I can say is thank you Joey and everyone else involved for taking pride in providing high quality service.Service: Body & Trim
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February 2023 by David Kropp
They provided short text regularly with the status of repairs… such as received insurance payment, all parts ordered, % of job completed and still on schedule to meet my pick up date. Everything completed and I was able to leave my rental car with them and drive away in my Santa Fe a day ahead of scheduleService: Body & Trim
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February 2023 by David McClard
Vehicle was released to me with parts still missing and the car being un road worthy. I was left stranded due to the total lack of quality control at this facility. I am having to take the vehicle to the local dealership then a second collision center for a full repair.Service: Body & Trim
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December 2022 by Veronica Woods
I was really pleased with the repair work on my car. I would recommend Caliber Collision to all my family/friends!!Service: Painting
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November 2022 by moye78
I was satisfied with the work Caliber collision did on my Ram 1500 after an accident I had. They were reliable kept me well informed on the progress and finished ahead of schedule. Employees were very helpful and kind.Service: Body & Trim