AmeriGas Propane

Propane
Hours: AmeriGas Propane supplies propane to the Lebanon area, with customers describing the gas delivery itself as good and reliable. The company provides digital tools for convenient online ordering, bill payment, and account management. However, multiple reviews report significant frustrations with customer service. The call center is frequently described as terribly ineffective, with agents who are difficult to understand, leading to communication problems. Some customers express difficulty getting local support or speaking to a knowledgeable English-speaking person to resolve issues, particularly concerning fees and tank rentals. There are also reports of delayed deliveries and a lack of in-person notification at the time of service. While some appreciate the automated scheduling and text notifications, others find the business model frustrating, citing high fees for services like tank inspections or leak responses. Long-term customers note changes from when the company was more locally operated.

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1. Lebanon, Tennessee