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April 2024 by Steve M.
Sad excuse for a company can't talk to anyone and they will not call you I think starvation is better than eating at Cracker Barrel
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March 2024 by Debby H.
: 3086399204024688118 I have made multiple attempts to speak with a real person regarding a gift card I have some time ago. This is an older card that does not have a pin. I called CB in early January to find out my balance on card. I was told that I must take it to CB store. As of 02/22/24 I did visit the St. Charles Mo location. At this time I inquired regarding my balance to the cashier. She informed me without a pin number on the card, she would not be able to help me. I called the number on the back of the card. Message at this number said not reachable. So I went to the manager on duty. He gave me another phone number, though he would be unable to resolve the issue himself, I should contact Corp. office. I have attempted to contact multiple times. I have NOT received a call back not any kind of communication on behalf of CB. This is the card number: 3086399204024688118. The card reads on back side "PROTECT THIS CARD LIKE CASH. NO FEES NO EXPIRATION DATE". I am unable to use card or find balance on it. It should not be this difficult to reach CB on this matter. My frustration is building since a response has not been offered. PLEASE reach out to me! Also, Want to speak with a representative? Please click the CHAT WITH AN AGENT button below. There is No CHAT button to click. Guest Relations Monday-Friday, 8 AM-5 PM CST Want to speak with a representative? Please click the CHAT WITH AN AGENT button below Cracker Barrel Guest Services - Support Ticket Confirmation From: Cracker Barrel Guest Relations (
[email protected]) To:
[email protected] Date: Thursday, February 22, 2024 at 03:43 PM CST Hello Debby Hughie, Thank you for contacting Cracker Barrel Guest Services. We appreciate you taking the time to share your question or suggestion. We will review your feedback and respond within 5 business days. We have created a Ticket for you to track the progress of your inquiry. Ticket Number: 00855957 Please do not reply to this email for updates. This will increase your response time. Best Regards, Guest Relations Cracker Barrel Old Country Store ref:!00D4P0gUb6.!500U1054hOX:ref No response after this email. I have been trying to get my balance (25.00 most likely) The phone numbers do not allow you to leave message or ask for a return call. WORST CUSTOMER SERVICE!!!
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February 2024 by Luke Robinson
My son cannot get his W2 from last year and when you call the corporate office. No one answers there isn't a way to speak with someone. Then it ask you only in Spanish what a joke Not 1 word English this is America Cracker Barrel so to leave i believe leave a message because it beeps and if you don't speak it says that it has not detected a voice. Not a good company. Such a joke!
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February 2024 by Stanley Goodman
Sorriest order of steak fries I’ve ever been served in my life. Largest “Steak Fry” on my plate was not even close to 3” long and most were not over an inch. I complained to the person who came around and ask how everything was and he replied “ they are making us cut back on the fries cause we are using too many. But the 4 year old across the isle from me had the kids hamburgers had a huge plate of fries that were probably 5 to 6 inches long.
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February 2024 by Dora P.
I have been emailing , texting and leaving voice messages for months in regards to my W2 I don't work there anymore so my account is locked to get copies. No human answers , only reply is to reset password but account is locked I have been waiting for months for an answer and ALL I need is my W2 to be mail Can someone help? Or direct me to whoever can? Thank you Dora Patino
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February 2024 by Z M.
- Your website STINKS!- What good does it do anyone to get a free reward when there are no instructions on exactly HOW to redeem it?- No option for Paypal or other payment options- No box for special requests on delivery orders- No response from your 'Guest Relations' personnel
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February 2024 by Glenna Darnell-Baughman
We were in the store in Monroe Mi. Sadly, we were there for over an hour without food coming. Unfortunately no one came to update us on the status and it was only after asking on our way out that we discovered they were having issues in the kitchen. We still would have had to leave but if they had kept us updated it would have been more tolerable.Sad
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February 2024 by alan
After all these years that I have ordered breakfast at my location in Gulfport, I can't order hashbrowns regular style, they only come with cheese, I am allergic to cheese, that is very disappointed in
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February 2024 by cyndi nesbitt
My meat loaf had no taste and looked like a mystery meat. The mashed potatoes were dried and crusty around the edge as if it had set under the heater a long time. White gravy was good. Meal was only slightly warm. The veggie soup was not warm Waitress did not offer refills on ice tea I am disappointed as had not been to a CB for awhile and was looking forward to going. This was in Ft Pierce, Florida
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February 2024 by Faye Wade
Ordered Southern fried chicken. It was very dry and way overcooked. I could hardly eat it it was so dry. Turnip greens were like they came out of a can instead of freshly cooked. This is my 2nd bad experience recently. I will NOT be returning. What a shame. And waitress, while friendly, was not attentive in checking if we needed anything more, which we did - refills of beverages
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February 2024 by Pam Davenport
Rudest lady ever at your store Mt Juliet TN working check out just nowPicked up jewelry where sign on fixture said 70 % off but apparently only related to like 10% of items with red dotShe was so rude about your misleading signageNo wonder you company is going to toiletAwful customer service front a renowned Southern company
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January 2024 by Richard Arrington
Stopped in Orangeburg SC and had a horrible experience. I was taken to a seat and sat there for 15 minutes before anyone came to the table. I placed my order and 30 minutes later all I got was a glass of tea. As a truck driver if the wheels are not turning you aren't making money. I paid $3.41 for the glass of tea. I stop at Cracker Barrel often and can go in and order and get my food and eat in 30 minutes. They didn't even give me my points I was due. I would not recommend the Orangeburg SC location to anyone.
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January 2024 by Alan Bostjancic
My family and I eat at your establishment 3-4 times a month. My recent visit left me to ponder if it is my last visit. When I went to the cashier to check out the credit card machine wanted me to take a survey. No doubt in my mind this is a corporate deal, a very bad one. Let your guest enjoy their meal, pay, and leave without answering do I want to tip, would I recommend this store, how would I rate this store. You know after restating this in writing I believe my decision is made.
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January 2024 by mitzi stiffler
Dogs in the restaurant, DISGUSTING.
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January 2024 by Sherry Lay
It has been over 24 hours and I still have not heard back from anyone concerning poor service. This is Unacceptable for a business.
