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October 2023 by John W.
I would stay away from these folks. I thought buying from a local family owned store would provide a better customer experience than i would get from a big box store. I was dead wrong. I purchased a microwave for under the counter. It did arrive on time but when the installer, a separate company, came a day later, he told me they sent an open box product and all of the parts needed for installation were missing. I called the store and was treated like this was somehow my fault. They were rude and insolent. They ultimately got me a new in the box product. I didn't buy an open box product and paid full retail. I honestly felt they tried to slip one by me. They seemed more annoyed that i wouldn't accept an open box product with missing parts. Not my kind of store form here on out.
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October 2023 by Dana’s chaney
Buyer beware!!!!! We go here to give our money locally not the big box store. Spent $2500 on Refrigerator. Either installed incorrectly or faulty freezer door. 2 weeks before service will come. Service comes cleans out the freezer full of snow says its okay. We called 5 min later it was doing it again. 2 more weeks. We work can not just sit here. Horrible service guy and department.Update. 2 weeks later they came back and fixed it. Brand new installed incorrectly and took a month to get fixed.
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October 2023 by Dana Alexander
Terrible pricing and terrible service. Go somewhere else for appliances and for customer appreciation. My family and I have been customers for years. It doesn’t matter to them, they’re just out to make as much as they can on their overpriced products without consideration that they might just lose some of their long time customers. I’m telling everyone I know not to shop there.
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August 2023 by Wayne Castleman
My family has shopped DT McCall and Sons for many years. Furniture, Appliances, and Cub Cadet tractor Deliveries are generally free , they may haul off your old appliances***** ????
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August 2023 by Jacob Oliver
Really deserve half a star or no star. Delivery is horrible its free but they will tear your house up and the response from the delivery manager will be "well delivery is free". Service sucks they may or may not order your parts. Avoid this place or you will get screwed.
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June 2023 by Susan Dunn
been waiting since November for a part for the dishwasher they installed with incorrect hose under sink. They shoved a small hose inside one that was there thus restricting water flow. had to wait for part, then had trouble setting time with installation due to my work schedule, told them what days i would be available and the time. told i needed early time because of work only to be told by tech that the service dept girl (very nice)doesnt set appt. Called and asked for manager and kind woman fielded the call and said a manager would call me, never did. I have been dealing with this company over 30 yrs and it saddens me on how it has become over the last few years. Lebanon store is great , Carthage not so much
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June 2023 by LaDonna Shrum
Good price for lazy boy sofa, love seat, recliner! Good customer service, good salesman Jacky Gentry.
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February 2023 by Alan Rand
I should have read the other reviews to see that support after purchase was going to be a risk. The in-store experience was pretty good, but when we received a sofa and one of the feet broke the first day, getting them to order a replacement was a real challenge. We're now ~3 weeks later, multiple calls, and still no replacement part.
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February 2023 by Mark Friedman
We just bought a sofa there and our experience was wonderful. The salesperson was super helpful. We love the sofa.
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February 2023 by Becky Porter
Bought washer in November, had two service calls still not working.we need help.
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January 2023 by David G.
"I recently had the pleasure of working with Joe Tomlinson, the Sales Manager at D.T. McCalls, and I couldn't be more impressed with his service. Joe took the time to listen to my needs and helped me choose the perfect appliances for my new home in Thompson's Station. He was knowledgeable and patient and went above and beyond to ensure I was completely satisfied with the choices. I highly recommend Joe and D.T. McCalls for all your appliance needs."
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January 2023 by Deanne B.
Stopped in for a chair for my father. Very friendly staff. The selection for what I needed was limited to three chairs. Ridiculous prices quoted as suggested retail. Sales floor price was ok but still a bit high for the moderate quality of the chairs. Variety in the store was not extensive in other categories either.
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October 2022 by Ron Hargrove
Went in around closing time and the sales associate Janet was amazing. Didn't rush me out of the door. Janet took her time showing me different styles of recliners until I found the perfect one. Thank you Janet for making the day better. I will be back
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August 2022 by Steven S.
I was instructed by Electrolux Warranty Department to contact DT McCalls to diagnose and repair my defective washing machine, so as to get the part and damage done to my home covered by Electrolux. A quite unprofessional person did show up , sat on the floor of my home, in front of the washing machine, as he ran it through two cycles. At that point it was obvious that he was not going to move the machine, so he could access it, to actually run diagnostics tests. I offered to move the machine for him, so he could actually check the machine, but he said there was no need. At that point he said he was done , it was just a fluke issue, and PROBABLY won't happen again. It has only gotten worse. He required that I pay him $ 120.45, but could not produce a receipt. I also ask for a detailed explanation of what he did, which obviously was nothing, to send to Electrolux. His response, I don't have any receipts on me, and I CAN'T write up a diagnosis, they do that back at the office. Total lack of professionalism !! Weeks later, after receiving nothing, I requested a receipt and a copy of the diagnosis report from DT McCalls. Finally did receive a receipt, but no diagnosis report ! They did type up a nice professional looking report, and sent it to Electrolux, thus stating that the machine was actually checked, which obviously did not happen. DT McCalls refused to send me this bogus report for obvious reasons, I had to get a copy from Electrolux. Because of this bogus report, Electrolux says all is good and they are done. OH, and to keep in line with the DT McCalls way of professionalism, after several requests to speak with the owners, they refuse to respond, I did finally reach a service manager, after several calls , and over a weeks time. In an attempt to explain what happened to the service manager, his professional response was," Go back to where you bought it and you have a very good day." Click, he hung up the phone in my ear.
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August 2022 by Vel Grundy
Josh Sparks is very patient and helpful. Enjoyed his expertise.
