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February 2024 by Scarlet Gregory
Usually use enterprise for rental vehicles. So far no issues
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February 2024 by Jean Smith
Reservation was for 7:30. Waited till 9am for a car to get an oil change.. I ended up leaving.. The in-store reps and customers service was very nonchalant about the wait time and the car not being ready.. No effort was made to accommodate me for my inconvenience.
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February 2024 by Jackie Hill
We had a reservation to pick up a TRUCK on Jan 31, 24. Upon arrival we were told there are no vehicles at all even though we had a reservation. The Enterprise office was of no help of finding a solution. 3 days later they called to tell us they had a vehicle available, my boss went to pick it up and it was a small SUV, not a truck, he accepted because he had nothing else to drive as our work truck was already in the shop. They did NOT lower the cost, I would have been better off cancelling the reservation and re-reserving a vehicle. I did call to ask why and they eventually discounted the rental but still nothing for the inconvenience or wasted time. We will NOT use Enterprise again.
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February 2024 by Andrea Fox
The staff was so helpful and professional! Great experience!
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February 2024 by S Phillips
Easy in and out on an insurance claim rental!
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February 2024 by Camille Graves
This branch always exceeds my expectation! The customer service is spectacular and the branch manager Jonathan is amazing!
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January 2024 by Timothy Coleman
Hey Johnathan Crawford was awesome he made sure I get a rental at the time was needed without hesitation I was on the road to my family for the holidays in no time... thanks alot " and he really cut me a break ... you got a good rep for your company I can say more but he was a great salesman and I'm sure he would help anybody .... I will recommend you to go see them at Enterprise in Lebanon thanks brother
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December 2023 by Shuntynia Robinson
The manager was very courteous and professional. ? He was willing to provide accommodations.
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December 2023 by Patti Massey
The man that works at the Lebanon location is rude and unprofessional to deal with. Definitely left a very bad taste in my mouth for this business location.
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December 2023 by Daniel Mccormick
Seemed to be very helpful.
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December 2023 by Edward Kidder
Really friendly people and they'll even come pick you up we recently rented again from enterprise on Thanksgiving week and they were great and Will Corbin took good care of us we will keep going back
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November 2023 by Rebecca Smith
Worst experience with car rental. WILL NEVER USE AGAIN!!! I was involved in a hit and run and had to put my car in the shop. My insurance covered a rental at no cost to me at all, so I decided to get a rental. When I arrived at Enterprise they were pretty busy so they literally took my card for a deposit and taxes (at least what they told me) and gave me the keys and pointed me to my car. While I had the car a rock hit the windshield and left a small crack. I called enterprise as soon as it happened to let them know. They said since it was a small crack they would look at it when I brought it back. I called two more times to verify if I needed to bring it by there first before dropping it off at the collision center. They told me to take it to the collision center and they would call me about the damages after looking at it. The next day I get a call from Enterprise wanting to know why I tried to return the car without telling them about the cracked windshield. I explained to the guy that I had talked to them about it 3 times and I was told they would call me after they looked at it. The guy hung up on me. The next day I was charged 440 dollars for the repair as well as 144 dollars for what I thought was a deposit and taxes. When I contacted the manager I was informed that the $144 was for the car upgrade because they didn’t have a car available in my daily rate.( which I was not told when I picked the car up) he also explained that the $440 was for the windshield repair. This didn’t make since to me since my insurance deductible for window repair or replacement is $100. Thats when I was informed that enterprise doesn’t have to use my insurance for the repair or even offer me the option. When I asked him why I wasn’t told about the upgrade he pretty much called me a liar. I explained to him that the only reason I got a rental is because it was free and I totally understand having to use my insurance to fix the window since i was the one using it when the rock hit it, but that they didn’t even offer it. He reminded me again that they don’t have to offer me anything. I told him that I don’t have a lot of money and that was my grocery money for me and my kids. He could have cared less. I will never use Enterprise again!! Never in my life have I experienced a company this greedy. A Multimillion dollar company that preys on hard working single mothers and don’t even try to hide it or show any remorse for my situation. Worst customer service ever!!!
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November 2023 by daniel miller
It's my first time filing a claim where I needed a rental I was sure it would be a nightmare but a Mister Will I talked with on the phone to set up my pick up date and was patient with all my panicked questions. The day of pick up josiah on front counter was clear with the same instructions and worries I was in and out in under 16 minutes at most with a great ride. Definitely would recommend
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November 2023 by Mitzi Pigg
Overall good experience, very busy when we picked up vehicles and they seemed a little stressed and unfriendly. But the vehicles and everything else went great! Enterprise does a great job escpecially in Elizabethtown Kentucky when we had to rent a car after a situation occured with a non rental vehicle.
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November 2023 by Joshua Linville
Had a reservation set, came in they gave the reservation away. Literally played out like the Seinfield episode. You got 3 agents sitting in the back who after 5 minutes didn’t even bother to make eye contact. Probably the last time I’ll ever set foot in their building. One of the worst customer service experiences I’ve had ever!
