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December 2023 by Olivia Ellis
The staff and environment of the Lebanon “First Freedom” location are absolutely wonderful and welcoming. Mary Cate helped me and she was so kind and helpful. Very happy to be banking here.
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December 2023 by Charles Booher
Mary Cate helped make opening account very easy and explained everything great. Would give more than 5 stars if possible. Great experience!
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December 2023 by Rick Nelson
Mary Cate Hodge is very pleasant. She always greet customers with a pleasant "Hello!"
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November 2023 by Faralyn11 P.
I set up an account online and ended up calling regarding never receiving a verification code after the small deposit and withdrawal from my other account and I was told that the process is slow. I went ahead and went to the bank in person to make an initial deposit. I called the following week regarding the process of when I would get a debit card and I was told up to 15 business days!!! The girl on the phone never mentioned that I could/should have received one when I made my initial visit to the bank nor did she state that I could come down right then and get a debit card so I wait and wait and wait...no debit card. I called 3 solid weeks later to find out what the heck is the issue and another girl told me that I did not request a debit card on my application!!!! If that were the case, how many times was the opportunity missed to tell me that??? I was extremely upset and the girl kept covering the phone and talking to someone else when I was trying to find out why no one said anything. She then said I could come down there and get one.....1 month after I initially set up an account and waiting to do business there!!!!! I wouldn't allow this bank to manage anything of mine at this point; much less my money!!! These guys have displayed the absolute worst customer service, incompetence and no one has a clue what they are doing down there nor do they have the slightest clue as to handle a situation except make it 1000x's worse! Coming from Bank of America and how terrible that bank treats people, this bank is worse! That speaks volumes! NEVER!!! Take your money elsewhere! ZERO stars!!
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November 2023 by Radeana Owens
Ryan Woodall was excellent to work with. He was very kind and professional and responded quickly to all my emails and phone calls. He walked me through the entire process. Mary Cate Holbrook was great too. Excellent customer service from both of them.
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November 2023 by Himansu Kansara
We had a very good banking experience. Bank representative has a good banking knowledge always happy to help us.We are highly satisfied.THANK YOU ?
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September 2023 by Rita Vaughn
Holly Wolfe was awesome today! We came in to close my mothers estate and her professional assistance was perfect. 2 of us opened accounts and the other 5 was pleased with her assistance. We thank you for allowing us to take up most of your morning.
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September 2023 by Marlie Saich
This bank always has such nice employees and helps me out great! Especially Alexia, she’s awesome and was so sweet to me when I came in! I love this bank!!
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September 2023 by Jazmine Figueroa
I had the best experience with teller Kasey Johnston. She was so kind and helpful! Keep up the great customer service.
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September 2023 by Payton Michelle
I love this bank! Alexia is always so sweet and kind when helping me with my deposits! I will always come to the Lebanon location for all of my banking needs.
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July 2023 by Myla Snyder
Awesome bank. Everyone very friendly and helpful. Ms. Hedge has helped me many times with unusual requests, and never gotten impatient, when I might haveI will use them as much as I can, and recommend them to you.
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July 2023 by J. Ellen Baker
The best bank with the best staff. Friendly, efficient, helpful and every interaction and transaction there is a good one. Mary Cate a personal banker there was fantastic!
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July 2023 by Erica Kim
Great Bank with the sweetest employees. Anyone you speak with is always so kind and helpful. We love banking with them. Today, Mary Cate was the sweetest and helped me with exactly what I needed
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July 2023 by Kaety Perry
The ladies here helped me so much! Very kind and positive attitude. I was in and out in no time. I love all of the people here at first freedom!!! Best banking experience I’ve had thus far!
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July 2023 by Heather G.
A super, all- around hometown bank. Wonderfully helpful with everything I've ever needed. Polite folks who always greet you when you walk in the door. It feels like family!