Pinnacle Financial Partners is a Tennessee-based local bank that balances the benefits of a larger institution with a personal touch. Customers appreciate that the bank offers all the perks of bigger banks while still making them feel like valued individuals rather than just account numbers. Many reviews highlight the friendly and professional service at branches, especially in Lebanon and Oak Ridge, where staff are described as caring, understanding, and willing to help. Customers frequently mention that they can reach a live person 24 hours a day by phone, which adds to the convenience and reassurance. The bank is known for its quick and effective handling of issues like fraudulent charges, often reversing them immediately and securing accounts before customers even notice. They also provide on-site printing of new debit and credit cards, saving customers time. The online portal and apps are user-friendly, allowing easy transfers, transaction reviews, and bill payments, making banking simple and efficient. Long-term customers express high satisfaction, noting that Pinnacle offers the best banking experience they've had in over 40 years of dealing with various banks. Overall, Pinnacle Financial Partners is recognized for excellent service, quick responses, and a genuine care for customers' financial well-being.
Super bank to do business with. Get treated like family at both Lebanon locations. This group of people go above and beyond to meet whatever needs you have. You will not be disappointed.
November 2025
You have very nice employee's.👍😊
October 2022
Both Lebanon branches offer friendly, professional service. You can call and get a live person 24 hours a day. I would recommend Pinnacle to anyone.
