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March 2024 by Elaine M
We visited the Popeyes at 507 S. Cumberland St. Lebanon, TN 37087 on 3/23/24, Saturday evening and received extremely poor service. I placed a mobile order for drive thru pick and prepaid for my order. Upon arriving at the restaurant, I proceeded to the drive thru speaker box. The young lady that addressed me was extremely rude from the start. "Um, we only have nuggets available right now," were the first words out of her mouth. I explained that I had placed a mobile order for pickup. "Um, so I'm already packing an order right now and we don't have anything else ready," with a rude attitude. I asked then if we are to just pull up and wait or what was next? "Well I'm packing something, so whatever." I proceeded to the window and waited 5mins for this young lady to even come to the window. Once engaged in conversation, I asked if there was a manager available. "I'm the manager," were the surprising words I heard. So I asked about a refund and if there was a number to the corporate office, to discuss this event. "We don't give refunds in the store, but I can call my GM," which she did from her cell phone. "Um, here you go, talk to my GM, Anna." I explained the situation and requested a refund, as the service was less than acceptable and I was questioning the integrity and quality of my food, at this point. Anna, the GM, guaranteed that no one would do anything to the food, if we wanted to wait 15mins and everything would be fresh. I waited an hour in the car for a mobile order, that NEVER came, before leaving and requesting a refund on the mobile app. I have never had such poor service in all my life. If this is the type of management that we can expect from Popeyes, this will be my last visit and I will be sure to urge all 9000 of my colleagues and all friends and family to avoid Popeyes as well, especially this Lebanon TN location. Someone should definitely address this issue, as this should not be the normal service for paying customers. Absolutely Ridiculous. And this 18 year old girl, who is extremely rude, should not be aloud to work in customer service, let alone be a manager.
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March 2024 by MAIA WEATHERSPOON
Rude and unprofessional staff. It's 9:08pm and the doors are already locked (store hours say it closes at 10pm), been waiting 45 minutes for an online order. I'll NEVER come back to this store.
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March 2024 by Deepak B
I bought tenders combo and i got very less quantity of fries.
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March 2024 by Dionne Lewis
Sloooow, Sloooow, Sloooow!!!!!- 3 cars ahead of me & 20 minutes waiting to ORDER - i left & went to KFC down the street- in & out.
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March 2024 by James
Service is about as slow as you can get. Drive thru at different times of day Mid afternoon 25 minute wait .after 7 pm 20 minute wait. The food is great but employees with slow slow service. Most people don’t have the time to wait that long .
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February 2024 by Carlos Sr
Luv this Popeyes
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February 2024 by Bobby Edwards
The service was very slow, people were leaving because the drive through line was not moving. It took me probably 20 to 30 minutes to get my food, then when I got home my order was wrong,
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February 2024 by Steve c
I was shocked to see they were pretty busy at the drive through and the service and food was still good and fast.
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February 2024 by Mark Blevins
Quick service and I love the red beans and rice. Sweet n spicy wings were just
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February 2024 by dewayne johnson
I normally don't leave bad reviews, but they had employees and people was inside. Sign said the lobby stayed open till 9pm. But when we got there at 830pm both doors was locked. The food is typically good here. The drive thru looked open but the was one car pulled up waiting and was still waiting as we left and other cars pulling off. I know it can be hard if you don't have employees but there was an employee dancing in the lobby.
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February 2024 by Mark Hensley
Never any cars in the lot or drive through. That should speak volumes!!
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February 2024 by Melody Mc
Waited over 20 minutes for a tender meal request for a refund and never going back. I was rushing to work.
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February 2024 by DEJA NEAL
The wait was so ridiculous we got here at 3:10 waiting on food here it is almost four
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February 2024 by Tara Haley
I would strongly advise against using the mobile app to place an order. When we arrived there was no greeting at the speaker box other than rudely telling us that it would be a long wait and they were out of items. After telling them we had a mobile order they said they were out of sides and asked what we wanted instead but it would still be a long wait. We asked for a refund and they said they could not assist and just to get online even though my card had already been charged for $50 and it would be a 48 hr turn around for a refund online. We asked if we could come back in 30 mins to pick up the order and they said we would have to wait again in the drive thru line because they closed their lobby. We ultimately felt out of choices so had to wait. They should close the restaurant if they are understaffed to this extent or at the very least stop accepting online orders. No apology was provided. They do not value their customers and we will not return.
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January 2024 by Michael Paradis
Best chicken place in town. Love their biscuits too. You gotta try the spicy chicken sandwich if you haven't it's great.