-
January 2024 by Cirbo Fishing
This is my new go to place to stay when my kids fly out and fly into Tennessee! Brand new hotel! Clean perfect rooms. Hot showers! Amazing beds! Great customer service! Very nice people!!! Plenty of places nearby to get a bite to eat. Continental breakfast great for heading out with a little meal to start your day. Coffee makers in the rooms are new too so will work well! Very very happy I discovered this spot!! Definitely stay here if you're looking for a budget friendly nights stay!! You will be very pleased!! I guarantee it!!Rooms: ImmaculateWalkability: Can walk to food and snacksFood & drinks: Continental Breakfast and vending optionsNoteworthy details: Spotless clean property! Smells clean as well. Amazing staff.
-
January 2024 by Cre Brown
Room was really nice. One of the male housekeepers was not so great, harassed me in the hallway about checking out at 8:30 am. He definitely had an attitude issue as well. Cleanliness of the room was pretty good.
-
October 2023 by Brandi Borts
I made a reservation a month ago, the day I was due to arrive they tried to charge my card several hours before I even arrived. Then canceled my reservation with out calling me to tell me. My card had been hacked so I was unaware of them trying to charge it and then canceling my reservation. I arrive and the woman at the counter lied saying she tried to call me but I never had a missed call or voicemail mail even though she said she called and left a message. I had other forms of payment but they had already sold out and didn’t have my room available. It was close to midnight and I had to find another hotel a cheaper hotel and pay the same price.
-
September 2023 by Laura Bean
The room was nice and clean with a super cooling air conditioner and hot shower! It doesn't always happen, but we were able to check in early, which made it easier to get to our destination. There were many breakfast options, and the staff was nice. I would stay here again!
-
September 2023 by Jay Langston
We were at the hotel very little, so didn't need a lot of accomodations. The hotel appeared to be in 1st-rate condition, everything new, and service was good, location was good, and a good value.
-
August 2023 by Jacob Elmore
Pretty terrible experience overall. The showers are really weird, the rooms smell like chlorine, wooden floors are kind of strange in a room, the lighting is weird, staff is alright.
-
August 2023 by Julian Sandoval
Hotel is brand new. Great location. Great customer service. Hotel ,like i mentioned before, it smells new and its very very clean. Stocked up with good amount of towels for the whole family. We are very pleased with this hotel.
-
August 2023 by Kelly R.
This hotel is very very clean. Great location, great breakfast. Perfect place for a stay over and reasonably priced. I would definitely come back!
-
July 2023 by Samuel Sparks
Goodluck to anyone with a complaint. I had stayed at this locations on and off for months when I came into town for work. Once I made a complaint regarding my recent stay. I decided to give them another chance because up to that point everything had been fine. I get there after work around 7pm and was refused service because of my complaint as stated by staff "The GM does not want you to stay here because of your complaint." Although the response to my review invited me to come stay again and speak to a manager so they could make things right. Management did not ask me specifically what happened and what went wrong. It was terrible customer service and very immature of them to waste my time and invite me back just to turn me around at the door. A phone call would have sufficed. Once again Goodluck to anyone with complaint you might have to sleep in your car that night.
-
July 2023 by Gina Dixon
I had a family emergency and had to cancel my stay. I had asked Raj, hotel manager, if the hotel could refund me for the nights that I would not be staying. Raj was extremely rude on the phone as he kept interrupting me, would not let me get a word in, and hung up on me, twice. Very unprofessional customer service. Would not recommend.
-
July 2023 by William B.
Very clean, nice hotel, appears new. Stayed for almost a week and had no issues, staff was friendly and helpful and a nice breakfast every morning. I would stay here again.
-
June 2023 by Aimpoint LLC
Went in to use the restroom and was yelled and screamed at for using their facilities. I don't think anyone should be treated with such disrespect and anger. Please find other places to stay until they can be polite and nice to people.
-
June 2023 by S G
Clean, looks very new and all furniture and room was in very good condition.Breakfast is scheduled to begin at 6a.m. When we went down for breakfast the manager was just putting food out and the biscuits were still partially frozen. Food area was very clean and the food was acceptable for the type of hotel.
-
May 2023 by Jasmine Rorrer
Hotel was clean and the staff was friendly. Had to wait a little at check-in but it was later in the evening so I get it. Continental breakfast was good, not many options though. Location was good and easy to find.
-
May 2023 by Carmen Freeman
Our room was clean and fully stocked with plenty of towels. There is plenty of storage for clothes if you're an unpacker. Our room had a desk which was very helpful for taking my exam. The hotel is in a great location near food, gas, and the highway, but it still is a calm and quiet environment. Breakfast was always hot and on time. Check-in was easy, and check-out was even easier. Thank you, Quality Inn, Lebanon!
