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February 2024 by Robyn gutherless
Walked in and registered and only waited 6 minutes and I was called back. I think that's pretty good for a walk-in! My 5 stars go to Shea (spelling maybe wrong) just so they get this right. We spoke about me losing my son 19 months ago and she let me cry on her shoulder while she hugged me so tight! I literally felt her love and compassion. You don't know of everyone's struggles, but she cared about mine today. Thank you SheaRobyn Gutherless
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December 2023 by Carey McDowell
There seems to be only one person working. I was a walk-in with only 2 other walk-ins ahead of me. With only 3 ppl in the lobby at any given time, the wait is ridiculous. It really doesn't take that long to test. Other Quest locations, I was in & out even as a walk-in because they kept it moving. In addition, I even then made an appointment for a set time & still wasn't taken back as being EARLY for said appointment which a huge WASTE of time for them when nobody is there for another appointment yet. Smh.I will travel to go anywhere, but here next time.
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December 2023 by Darlene Green
This place is a joke. The wait time is ridiculous with or without a appointment.
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November 2023 by Wesley Haywood
I had an appointment today at 9:00am. I am not a fan of needles, and everyone was very friendly and understanding. I greatly appreciate the time and attention Doria spent helping me.
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November 2023 by SD Davis
I was in today. And I was treated with kindness and respect everyone was great and I appreciate them taking their time with me. Thank you!
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October 2023 by John Moore
I had a wonderful experience at Quest, I was a walkin patient and within a half an hour I had been taken back and had my blood work done.the staff was pleasant and professional, what more can you ask.
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August 2023 by H M Koester
Not impressed. There is a very specific lab I have to have done every six months and can only have it done at a Quest lab. EVERY TIME (every six months for four years) when I go in for this lab, no one can find the orders and they can't seem to figure out their own procedures and protocols. Frustrating.
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August 2023 by Starr Engram (Starree)
Go to another place for drug testing. 2nd day here and their not available.
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July 2023 by Katie Clifford
Mom made an appointment to swing by on the way to dropping me off at the airport. Turns out they had decided to close early, on a cool day, due to the AC being out. Didn't bother to send a text until 9:45 for a 10:30 appt. Considering it's an hour drive and it's illegal to text and drive, my mother did not see the text until we arrived to locked doors. Never bothered to call. She's been trying to get this labwork done for weeks but has been struggling due to the mismanagement of this location. If there was another within a similar distance, my mother wouldn't bother.
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July 2023 by Cassandra Y
My husband used the online appointment scheduler. When he arrived, the door was locked with multiple notes on the door from other people who drove a long way just to arrive at a closed facility. If they are shut down….why do they still allow you to make appointments? It’s also impossible to get someone on the phone.
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May 2023 by Paulette Burnell
Got there a little early. My appt was 10:15 took me back right away. Lakendra did my blood work, she was super nice and professional
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April 2023 by sha
Understaffed and not very friendly. Came in with my infant who is too young to be in daycare to take a pre employment drug screen. I was turned away, they refused to allow me to leave my baby in the carseat in the hallway, refused to check it to verify nothing was hidden. They never told me nor my employer that I couldn't bring anyone. I didn't think an infant would be an issue. Additionally, they don't answer the phone, there is no customer service whatsoever. Even when the automated line gives you the option to speak to someone, once you select that option it then tells you your call can't be completed. Would not recommend to anyone
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January 2023 by Ericka Simon
Waited 30 minutes and did online check in with previous appt created week in advance; however, no one ever arrived to work to unlock the building.
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November 2022 by B G.
I can not recommend the Quest Diagnostics Lab in Lebanon, TN located on Winwood Drive. I had a blood draw early November, 2022 which was sent to California instead of a local lab and I was told it was spoiled because after 7 hours the lab couldn't test the sample. I went back into Quest in Lebanon and had my blood redrawn. The second time, Quest entered the wrong date on the sample and the lab didn't test it because they thought the sample was 2 weeks old (according to the date entered by Quest). These two mistakes have disrupted my appointments because twice now I have had to cancel my Doctor's appointments because I have no blood work results. I am running out of medication and my Doctor won't fill the prescriptions until she sees my blood work results. I will never use Quest again and I can't recommend the Quest lab in Lebanon.
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October 2022 by Neil Steiner
This place is understaffed. I came in to drop of a specimen since I was unable to provide one at a far away hospital. I was told I could drop off at a local lab. I went home filled the cup and brought my bag to the lab. I waited around for 15 min. before anyone appeared from the back at which point she announced to the whole office that if you didn't have an appointment you wouldn't be seen before the whole office takes a 1 hr. lunch. I asked if I could leave the bag with my specimen and was told no and that I could come back after lunch. It's real simple... HIRE A RECEPTIONIST! Definitely makes me question the accuracy of the labs.
