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July 2023 by Jeffery Cox
DO NOT USE THIS COMPANY. They are incompetent. I sold my car online and they were supposed to pick it up between 11:00 and 3:00 on a Wednesday. Despite three broken promises from them, they never showed up. I called early the next morning and they assured me the tow truck was on it's way with my check. That was at 9AM. They said they would call when on their way. Then at 2:30 in the afternoon I received a text saying they had canceled because they called and I didn't answer er. That was a lie because I had my phone with me the entire time and I had no record at all of this supposed "call." STEAR CLEAR!!
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July 2023 by Amy Dunlap
I had the same experience as the other review. They called to say they were booked and needed to reschedule sometime in the week. When I said that wouldn’t work for me, the customer service woman says “well we can try”. When I said I need to know one way or another, she got irritated and said “have a nice day lady”, then hung up on me. Meanwhile I’m confused as to the status of my car. Extremely rude and unprofessional behavior.
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May 2023 by Adrenia Frazier
Terrible communication, poor customer service, and a bunch of excuses. Peddle utilizes this company as a third party towing for junk cars. Pickup was scheduled for Fri 7am-12pm, no one showed. Contacted peddle and they connected me with Shepherds Towing. I asked what their ETA was and explained I had plans for the rest of my Friday. Allison had nothing but excused (something about a pickup involving the police, another pickup they had in Murfreesboro, ETC) she never provided an actual pickup time just stated it would be Friday afternoon. Which was obvious because they were already late. The driver shower up at 5:48PM and CANC the order after driving by. I reached out to Allison and the driver(Who I gave directions) and both numbers fwd me to VM. By the time I was contacted an hour later. Allison states they are 24 hours and they will pickup as soon as their system is back up. That turned into "We'll pickup tomorrow". I contacted Peddle who apologized for the inconvenience and assisted with assigning a separate company to my pickup. They did absolutely nothing to rectify the issue or show that they have any company values.
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May 2023 by Adrenia F.
Terrible communication, poor customer service, and a bunch of excuses. Peddle utilizes this company as a third party towing for junk cars. Pickup was scheduled for Fri 7am-12pm, no one showed. Contacted peddle and they connected me with Shepherds Towing. I asked what their ETA was and explained I had plans for the rest of my Friday. Allison had nothing but excused (something about a pickup involving the police, another pickup they had in Murfreesboro, ETC) she never provided an actual pickup time just stated it would be Friday afternoon. Which was obvious because they were already late. The driver shower up at 5:48PM and CANC the order after driving by. I reached out to Allison and the driver(Who I gave directions) and both numbers fwd me to VM. By the time I was contacted an hour later. Allison states they are 24 hours and they will pickup as soon as their system is back up. That turned into "We'll pickup tomorrow". I contacted Peddle who apologized for the inconvenience and assisted with assigning a separate company to my pickup. They did absolutely nothing to rectify the issue or show that they have any company values.
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March 2023 by Margaret Jaco-Powell
THIS TOWING CO.WENT BEYOND THEIR DUTY TO HELP US GET HOME & OUR CAR SOMEWHERE SAFE..WE ARE GRATEFUL TO KENNY & ALLISON AND THEIR 2 HELPERS..WE'LL NEVER FORGET Y'ALLS KINDNESS..MAY GOD BLESS U AND YOUR FAMILY...Services: Car lockouts
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August 2022 by Elitha S.
We called them at 1:22 pm on Saturday 8/27 got picked up at 8:00 pm. We was supposed to be picked up 2 hrs after first call so we were stranded in heat all afternoon.
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July 2022 by Thomas G.
The owner is the most awful human being in existence. Did not show up to tow vehicle despite telling us for for over 12 hours he was on his way, then when we called another tow truck he sent my wife multiply text messages saying he doesn't need to tow for BMW, but if we complain he is going to sue us for slander. Then goes off via text msg calling my wife names and saying several awful things about her. We never said a mean word to him, just "when are you coming" and "don't bother coming". Would not recommend him to tow a outhouse let alone a car.
