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November 2023 by brian s
Asked for oil change and tire rotation… upsold an inspection service that would give me free rotation for $10… they refused to rotate the tires due to wear.. said they would remove it from the bill.. hard to tell if they did or not because they don’t give receipts.. $100 for an oil change seems excessive.. also the tires are not worn too much to rotate..would not recommend
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November 2023 by Dwight Walker
Dropped my car off today at 8:30 a.m. for new tires and an oil change. Everything was agreed upon including having the car ready by 3:00 p.m. Called to check on car around 1:45 p.m. and was told it would be an hour. No problem at this point. Show up to shop at 2:35 p.m. to pick up car and find out it is still in the same parking spot it was when dropped off with original tires. Asked desk employee about car as manager told her that my car was next to be serviced. All while acknowledging NOTHING had been done to car and also said, “it won’t take that long.” Needless to say I got my keys back and immediately left. Will not be going back as an entire day was wasted at Firestone. Manager didn’t even acknowledge that they completely dropped the ball nor did he try and remedy it. Piss poor customer service!
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November 2023 by Jeremy Young
Kept us there for 2.5 hours for alignment(we had appointment)just to tell us at checkout that they couldn't align it properly. Not sure why they didn't come tell us and discuss as we were in lobby the entire time.
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November 2023 by James Hensley
Wow, you spend almost $1400 on the firestone card to get the financing deal, 2nd car in three weeks, I believe, they literally do not care about me. Told me a couple hours, I knew was a lie by the smug look in the young persons eyes. And five hours later, "we'll put you in now since you are the first one in today." 5 hours later, yay, they are done. I have 2021 trail boss with very aggressive tread, and the tires are loud. I need quiet tires except when I don't. So I bought them today and have a nice quiet ride. Why would any tire place send the tires out of the shop with nasty grease all over the wheels and the new tires? They did. I love my truck. When I take to you, you are supposed to love my truck! This is why I give you money to give me nice things, so they can be nice things!!! Your lack of caring is obvious from the lady at the counter to the nasty wheels and tires. I spend $1400 for nice clean, beautiful tires on my perfect wheels. Half was right. Take time to care about every customers car you touch.
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November 2023 by David Godcharles
Car broke down at the gas station in town. It had to be towed to firestone. I was from florida Only repair shop open on saturday.Had to buy a New alternator and battery. They took advantage of me. Having to pay $750 for the new items and labor. Price of an alternator at a part store was a $169. Plus a forty dollar charge 22 check the electrical systemAnd they charged me $369. But they had me at a disadvantage.
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October 2023 by LeeEllen Bahr
Employee was very courteous and professional. Really tried to help me with new tires but bc its a luxury vehicle I was forced to go back to dealership.
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August 2023 by Haley Bales
Updating my review as of 8/15- customer service reached out to me and I have now received a full refund for the services I received at this location. I appreciate them taking the time and making the effort to make it right. Thank you.Service: Steering & suspension repair
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August 2023 by Pinky DeSola
It was a bit overpriced if you ask me. Plus they close way too early. I got a flat tire in the parking lot at 5pm and they were closed. I had to call my spouse who was an hour away to come help.
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August 2023 by Matt A.
Today, Firestone called the police on me I brought my tacoma on for a oil change, 24 point inspection & inquire about my tire sensor light on my dashboard. I specifically asked if the dashboard lights were taken care of before I paid 563.00. Walked out after paying & started my vehicle to notice that they DID NOT address the tire light issue because the light was still on. I pulled right back into the parking lot/ stall and told that they didn't fix it & that I was going to report them to the Better Business Bureau for charging me for work they didn't do. As soon as I said that, Daniel, said I was "threatening" him & that he "had something for me"a paying customer. At first I thought he was reaching for a weapon behind the counter, then he proceeded to call the cops. All because I wanted to know why I was charged for work they never did. 2 weeks before that same Firestone broke a Spindle on my work truck, doing a tire rotation & had my work truck for over a week
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July 2023 by Diana Cordle
Leaving this review as a follow up after reading the other review. I am a young woman, early 20s, by no means do I know what car work needs done. The store manager Florin and the techs will explain the work done in detail.. and yes they do sell the credit cards.. but who doesn’t? My Jeep wrangler received new tires, alignment and rotation. The store is clean, and the work was done within reasonable time..Services: Tires
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July 2023 by Nelson Chang
Been bringing my cars here for a while now and I cannot stress how great the staff is but also the work they do. Highly recommend especially the man name Floren, I apologize if I misspelled your name.
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July 2023 by Lena Brown
We use at this Firestone location for most all our auto needs(3 cars)I am sick to death of them repeatedly trying to “upsell” things we don’t need or ask for or a e NOT needed. We should spent over $1500 (two cars) and they kept trying to add things. Also pressuring us to get a Firestone credit card after saying NO several times. Makes us not want to go back ever!!!!!!!Service: Tires
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July 2023 by Pat Hudgens
No one answers the freaking phone! Trying to give you business but cant get through.
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July 2023 by Danielle Walker
They were amazing and went out of their way to take care of my car that was towed there as quickly as possible before they closed on the day before a holiday when they were slammed. Got me on the road quickly and safely.
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July 2023 by Sarah L.
I made an appointment online for 3pm, I show up and they say there was never an appointment. I show them the email saying I have an appointmen, they told me I had to call and that the manager tried to call me, I showed them my call history of that not being true, still not oil change...
