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January 2024 by Dessa Padilla
Monthly car wash here subscriber here. Again today car wash at Lenoir City closed for maintenance. Past six months this seems to be a regular issue or I am just unlucky the times I swing by. Other observation that they aren't staffing someone to use brush on back portion of vehicle where the automated car wash misses. Also what is up with the dry roller not engaging most washes. I see another car wash being built down 321. I guess I might need to check them out when they open.
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January 2024 by Jason Long
Really gone downhill in quality. It has been closed a lot for maintenance. The employees used to wash off the back of my truck manually. Now, it almost never happens, and today, he stood there leaning on the brush in the bucket and watches my truck go by. The soap did not start until half of my front end was past it. Even then, it did not cover the whole car. Overall, the quality is not great and seems to be getting worse.
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January 2024 by Jason Wiles
Tried this car wash out would not recommend. Pictures were taken directly after. Paid $26 for an unclean vehicle.
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December 2023 by James G.
I gave 1 stars because their wash job is pretty good. As you know they shut down for repairs a lot, as well they should because mechanical things always need adjustments. My timing was bad, because the day I went to the Lenoir City location I heard a very loud bang. If I hadn't had a stroke, I would've gotten out to see if there was any damage. Later on I found some damage so I went to them and explained what happened and got the song and dance about Dec 15th, and the last time I was there was Nov the 14th. He failed to mention how many days they were closed during that time. So if you find any damage show them the same day, because they think everybody is a LIAR. Jim G
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November 2023 by Chris M.
Purchased an Ultimate car wash at the Farragut location. You couldn't even tell the car had been washed. Dust remained on the windshield and there were streaks on the car surface. Clearly the machines and brushes are not doing their job. PureMagic used to be a great place for a car wash but no more.
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November 2023 by Hank Morelock
This Lenoir City location is constantly down for maintenance.... Out of my five most recent visits to this location, I was only able to get my vehicle washed one time due to the facility being down for maintenance. With so much maintenance being performed, its well within reason to expect no less than a top-notch wash utilizing machines in the utmost condition.. Sadly, I've learned that disappointment is the only expectation that $30 a month will get me.
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November 2023 by Jim Cockrum
Decent wash, but for the money, you would think that the attendant would do more than a courtesy spray on the rear of the vehicle. I have noticed a distant difference in service between the 4 carwashes I have visited.
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November 2023 by TCR 223
They don’t maintain their equipment. Place has gone way down hill since the old owners sold the business to this investment firm… everything from the brushes broken and not working, the soap not spraying evenly or enough to cover the car, to the buffer never working… I don’t need a reply from the business asking me what they can do to make it better either. Just simply fix and maintain the car wash like the original owners did.
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November 2023 by Rebecca Thuillez
Obbie! This young man treated me with such kindness. I wanted to pay with cash, they like many of her business' are not taking cash. I didn't know and there were other customers coming behind me. I pressed the help button and Obbie showed up and saved the day. I had started to panic. Afterward when I was vacuuming he asked if wanted to go through again... I declined, but it was so thoughtful. We need more Obbies and forgive me if I spelled your name wrong
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October 2023 by Wolfgang Esslinger
Very clean nice people to work there equipment work properly sometimes. If you have a problem if you just ask they will help you. We had a little problem with tree sap and the man came out and showed his how to remove it which was very good and we took it back through the. Car wash we have unlimited car washes air so is it cost anything and that so very good thing? The price. Yes? Very reasonable.
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October 2023 by Tanya Wilson
The was was good. The vacuums are terrible. Very very low suction. Wouldn’t even get the grass off my floor board. For the price you have to pay for the wash, the vacuum should work properly.
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October 2023 by Tony W.
Definitely not worth $17 car wash. My car wasn't very dirty, and after getting it washed here, all I could do is shake my head at that big waste of money. Machine left streaks and plenty of unwashed services for me to correct. Lesson learned, just hand wash it yourself if you want any type of quality wash.
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October 2023 by Becky B.
I've been a member of pure magic and I go to all there carwashes. This one there's something wrong with it and about broke my mirrors and bent my antenna. Try calling in five minutes. I give up. I just want to make sure people know that there's something not right with this place, the other ones because I've had nothing but wonderful service at all the other locations
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October 2023 by Judy S.
Car was not clean even though I chose the ultimate wash. The right tail light cover was broken and torn off. When I showed it to the attendent, I was told that "Pure Magic was not responsible for any damage to vehicles". COMPLETELY DISSATISFIED WITH THE WASH, ATTITUDE, AND THE LACK OF CONCERN. I had been given a $100. gift card. This was my first and last visit. IF YOU VALUE YOUR VEHICLE, DON'T TAKE IT TO PURE MAGIC IN LENOIR CITY.
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September 2023 by Bill & Joanne H
We had damage done to our Nissan Pathfinder over a month ago now and they kept saying they would take care of it. They would call me. I finally called the headquarters in Alcoa. They said they would call me as of today, September 19th. No one has got in touch with us. The damage is still there, and I'm sure they don't plan on fixing it. They took my name, took pictures. Everything and just lie after lie after lie after that point. I wouldn't take a tricycle to this place to have it washed. My next calls going to be to my lawyer. Bill and Joanne.