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October 2023 by James Huff
Whatever you do don’t buy an IMG Norway recliner. Although it is the most comfortable recline I have ever owned, their customer service is terrible. I’ve been waiting 8 months on a replacement part.
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September 2023 by Alec Dumke
Incredible buying and delivering experience that took all the stress out of everything! The staff were kind, helpful and knowledgeable and my family will ONLY be using Story & Lee for all our future furniture needs.
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July 2023 by Tom Doss
High end furniture with reasonable prices. Unfortunately many pieces are made in China and are worth nothing. But this establishment sells good furniture. We keep returning due to the service and the quality.
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July 2023 by Zach W
We where shopping for recliners and this place had what we wanted in stock and delivered the next day for free! Chip was awesome and super helpful. The in house delivery guys where very helpful and fast in setting up our new chairs!
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June 2023 by Felicia smith
Good selection of quality furniture and Stephanie was wonderful, a great help with our purchases.
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May 2023 by Alex Mayben
Large variety of furniture, and deals, but after 20 minutes in store, not a single associate spoke to me. It’s entirely possible they were all assisting other customers, as it was busy, but nonetheless, I do expect someone taking a quick moment to ask if I have been seen.
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March 2023 by Robin Potts
A+++++ visit!!! I have walking difficulties in which I use 2 canes. I knew I couldn't ambulate the showroom. So, I called and spoke with Stephanie, in sales, to see if they had a means of accommodating me to check on a new recliner. She stated they have wheelchairs. But, she said the recliners I'm looking for aren't far from the door. When I arrived, I was greeted nicely and I asked for Stephanie. Stephanie came over but was in mid transaction with another customer. She said I'm gonna ask Michael to help you. He was very considerate of my physical disability. He asked me all kinds of so he had an idea of just what I was looking for. He asked me to have a seat in one of the recliners as he navigated the inventory looking for what I described during his questioning. He made my experience very easy, pleasant and enjoyable. By the way, I bought the very 1st one he showed me! I should arrive 3/10. I can't wait!!!Thanks Stephanie and Michael!!!!
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March 2023 by Taffy Sexton
Went in looking at couches. Got no pressure, no being followed around. We walked the whole store leisurely and never felt pressured at all. Wonderful experience.
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February 2023 by Bronnie Brown
Recently had an issue with a sofa I purchased years ago, Meta was very helpful in getting replacement cores and Alex came to our home to replace them and was such a nice young man.I highly recommend Story and Lee.
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February 2023 by Dan Norris
I have spent over $30K here over the years, but most I still have. Quality furniture at acceptable prices. It's worth the trip if you live in huntsville or surrounding area.
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February 2023 by Spu Moni
It’s hard to find businesses like this one these days. They really care. They are kind and go out of their way to make you happy. They deserve your business.
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February 2023 by billy c edwards
Very good selection, Fran was the ideal sales person.I would certainly rate her five stars. Overall great experience.
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January 2023 by Debra Ciotola
Lindsey was an exceptional sales person. Very kind and knowledgeable..was not pushy and allowed us shopping space which was so refreshing. We would definitely return because of the variety of furniture but also because of our great salesperson Lindsey!.
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December 2022 by Daniel Joy
Worst service experience I’ve ever dealt with. I am not impressed. 8 month eta when we first inquired about the piece. They delayed it a month, so 9 total. The guys dropping off the cabinet didn’t show up on time today (12 hours late…yes, 12). We had to get out in a SNOW STORM to meet them at our office at 9:30PM. They messed up a wall in our office, and then the cabinet wouldn’t even fit in the room like they said it would. Had to take the whole piece back. Horrible service; I’d choose a piece off of Amazon before using these jokes again.
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December 2022 by Jim Walczak
We made the drive from Spring Hill, so about an hour off the beaten path for us.While our furniture isn't delivered yet (we just purchased), I can assure you the customer service / attention we received was a throw back to a time when people and relationships mattered.It felt like family taking care of family.All that good stuff aside, the selection and quality of the merchandise was awesome at prices that are reasonable.Ask for Stephanie she was extremely patient and helpful.
