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March 2024 by Dave Pugh
Best bank in TN for me, they always accommodate my needs to the best they can. They’re always polite, friendly and professional. Very happy with their service
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January 2024 by Eli Stone
We had an amazing experience using this branch for our home construction loan. Larry and his staff were so professional and offered the best rates and best experience. We are so grateful! We highly recommend if you’re new in town, or been here forever! Thank you again, to Larry and everyone there.
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December 2023 by Tamara Hinerman
I hate leaving bad reviews , however we are having a miserable experience for the second time around. We came to this bank for a construction loan as a reference from a homebuilder who banks with Troy, back in August I believe. The loan officer , Troy Cross was kinda rude like he didn't want to help us, made us wait while he had he personal conversation with an employee while we waited awhile for him and I'm sorry but we work 3rd shift so it was just a bit rude to come out of your office and talk to someone you work with all day versus helping a customer who is waiting for you. Then after that visit , we couldn't reach him again. Now we are back, because my husband said let's just use Troy, he's got all our paperwork already. I advised him this would not be a good idea.This is December and we have a new builder. We contacted Troy a week ago to resume the loan process which I had a feeling would be a nightmare...I sent him everything he needed promptly - meaning within minutes. We have called and emailed twice with no response to see if we got the loan or what we needed to do as our permits will all expire in a month. The builder is asking if we heard from the bank. This is frustrating and embarrassing. We were already preaproved at other places within hours so I don't understand. It's also unprofessional.
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March 2022 by Andrew Sullivan
Melissa or Merissa was one of the rudest people I've ever dealt with. Went to start an account and she was impatient and gave nothing but attitude. Made up lies and excuses as to not do her just and overall was extremely unwelcoming. So I leave and call the folks who recommended me to the bank, to let them know how I was treated and they have had the same issue with the same person. You know what they say though one bad apple ruins the batch. Terrible customer service.
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July 2021 by Cynthia Wynn
Everyone is very nice and greet you at the door to assist your banking needs. I love this bank and would recommend it very highly especially for African Americans and other minorities. I say this because Beth Ann Mitchell at the bank helps me with things that I don't understand and she doesn't get frustrated with you. She just talks to you real nice and explains what you want to know and if she doesn't know she gets you to someone who can help you more. If I could give this bank 6 stars I would!!!!
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September 2019 by Dirt Nasty
Wonderful place to bank. If you overdraft every other week a couple bucks because you live check to check, you get treated the same as the millionaire who just gives his money to the bank. Southern charm throughout. Great rates, friendly service, and willing to help any way possible.
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June 2018 by Shelly Jo Lynn
Thank you
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November 2014 by Elisa Mairena
Good bank
