Kroger Pharmacy is a place where customers often find friendly and helpful staff. The pharmacy staff are generally nice, with a pharmacist known for being extremely kind and patient, ensuring customers understand their prescriptions and getting them on time. Customers appreciate the hardworking team, especially during busy times like the holidays, where the staff goes above and beyond despite being stretched thin. The store atmosphere is warm and welcoming, with many customers greeting each other and sharing smiles, creating a small-town vibe. However, there are some issues noted with the system and rules, such as difficulties with app accuracy and confusing lines, especially when other customers are allowed to jump ahead. Some staff members, including newer pharmacists, have been reported as rude, though others try to explain and be understanding. Additionally, policies around controlled medicines can be frustrating, with rules that seem outdated and confusing. Overall, the pharmacy is praised for its friendly environment and dedicated employees, despite some system and policy challenges.
The pharmacist is extremely nice and it lets you understand everything. And they actually get your prescription on time. Unlike Walmart.
February 2024
Very kind people. Be patient. They are always busy.
February 2024
Don't believe their app, your medicine is not ready. The line they create is confusing especially when they allow people to jump line and get their medicine before others that also have been waiting. Staff is friendly but theie system is broken.
