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July 2025 by Tracy Moulder
I Had to bring my prepaid phone in because I'd went 2 months without putting minutes on it. I called ATT and they told me that I'd have to go buy another Sim card so I bought one from Walmart and when I came into the att store in lexington to get it set up he made me buy another one from the att store when it was the same kind of Sim card. So I practically waisted money on the one I bought from Walmart and I'm very disappointed in that. Because I didn't have the money to waist and now I can't return the one back to Walmart.
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June 2025 by Blanche Davis
Just a shout out to Dustin the store manager there. He has gone above & beyond to help us out when visiting my father in TN. Not only to get his phone set up properly and iPad but if he has a problem he will take the time to help him fix it. Great customer service and AT& T is lucky to have him!
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June 2025 by Martha Skelton
Wonderful service from Tay.
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August 2024 by Nathan Kell
Got everything I needed were helpful
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July 2024 by Braeleigh Williams
It was great! She helped with everything.
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July 2024 by Dominic santistevan
Absolutely phenomenal customer service. Long story short, I went through the walmart at&t services to start my phone lines and they completely messed things up. Resulting in one of my phone lines being completely useless and the other not even functioning past a week. I went to two different walmarts and called the at&t call centers at least half a dozen times to try and sort things out, but nobody was any help. It wasnt until I went to the lexington at&t store where Krystin Young actually sat with me and got things figured out. She even stayed after her shift to make sure my phone lines got sorted. Huge shout out to Krystin, thank you so much for your help. This store is 10 out of 10 and I won't be taking my business anywhere else.
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June 2024 by Brent Clark
I have used this store several times over the past several years. Went in yesterday 5/18/24 to add a line and purchase a new iPhone. I thought it was a bit off that ALL the phones were locked up in the back in a safe. Said people were stealing them. While I don’t doubt that given the world today BUT the phones have always been attached to cables behind the wall. ( Seems kind of hard to steal them that way to me )The guy didn’t transfer anything from the old phone so now stuck with a phone that can’t be used until all the contacts etc. are transferred. That should have been done when he set the phone up. I would have to say this was the absolute WORST experience I’ve ever had at this place. WILL NOT BE GOING BACK. I will take my business elsewhere.
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May 2024 by Jaime Lawrence
Krystin was awesome! Very helpful, insightful and a pleasure to deal with. Anybody with AT&T, I recommend this store and Krystin
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February 2024 by Jerry Conover
Great customer service!! Thanks for all your help.
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January 2024 by Laurel Cary
We were so very pleased on the service we had on this past Sunday afternoon. We are at&t customers and had gotten new phones but not had time to do the set up . We needed a new card because of the new device update and the store manager, Dustin , was the one working . He has a super great personality and it only took a few minutes to begin our transfer , set up , etc . While we waited there were 5 other customers that came in and all were treated with such respect and caring . He handled the multitasking with each customer so well . We will return there again when we need help .
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January 2024 by Ricky Cary
Could not have ask for a better visit and a more polite service representative than Dustin W. He definitely puts a good name on AT&T.
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January 2024 by Trey Ragon
Friendly and professional staff, short wait time with great service!
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January 2024 by johnny bawcum
Dustin & Braylee are both two very talented professionals that represent the kind of talent that AT&T needs. Thanks so much you two ?
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December 2023 by Delinda J. Jiles
Brylee was at the store all by her self and was able to help every customer that came in a timely manner with the most positive attitude and she definitely needs a promotion and a raise!
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December 2023 by gail “Dayhuff.” kimbler
I receive great customer service at ATT store.
