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January 2024 by Stephen Barber
Got great help! I have Usaa and had a crazy situation where I didn't think I'd get a tow truck driver due to the rare bad handling of service request. This guy came and got me out of the ditch at almost 12 am and drove my car to the house.
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December 2023 by jason hubbell
Driver tried intimidating my son. told my 15 year old son that if I didn’t have my truck back within the night he would bring the police .. sorry about your wasted diesel. The loan company cost you time and money. FYI I got cameras to
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December 2023 by Jeremy R.
We waited two and a half hours only to have them no-show. I called them a half hour past the latest ETA they provided and was told they would "be just a minute." We were contacted by my roadside assistance company ten minutes later, only to be told this vehicle recovery service didn't have "the proper equipment" to unlock a 2007 Nissan Sentra! Do not use them; they will leave you stranded!
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November 2023 by Kenneth Williams
Driver was extremely rude and unprofessional. Upon my arrival to speak with the driver of the tow truck I asked him a simple question after letting him know that I was the owner of the vehicle about what was his plan to tow my vehicle from the spot it was located. He disregarded my requested and acting as though it was a problem that I asked him how he was going to move the vehicle and completely ignored my repeated attempts to to ask him how he was going to move my vehicle. After asking him one final time he walked off and proceeded to drive off while basically insulting what I requested from him. I would not recommend this company to anyone.
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October 2023 by Jack Beloate
I had a one car accident and needed a tow to get a new tire and rim. They were there in roughly 40 minutes. Fast, friendly, and professional. They also looked out for my safety as they were loading my car. I am very pleased with the service I received and would gladly recommend them to anyone in need.
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October 2023 by Amanda Dalton
My husband has been waiting on this side of a busy road for OVER 4 1/2 hours because this is who USAA Roadside Assistance picked...they just keep extending the time!!!! over 4.5 HOURS!!!!!!
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September 2023 by Martonnio Parham
Terrible. Don't recommend. Leave you stranded for hours. Won't come. 0/10Service: Car towing
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September 2023 by Nagareboshi
I waited almost 2 hours for them only to cancel my tow at the last minute with no explanation. When I tried calling me the lady was rude and hanged up on me , she didn’t even care. Terrible terrible service I would not recommend.Service: Car towing
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September 2023 by Rich Rockwell
Root had paired me up with this joke of a towing company for some roadside assistance after 3 hours of waiting whoever was supposed to come get us stopped replying totally wasted our time
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August 2023 by Marty Passarella
Great folks doing great work. Also Lamar is the man for your car cleanup needs!
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August 2023 by Og Yo
They are terrible point blank period
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August 2023 by Gwendolyn Hayes
My insurance request for roadside assistance on my behalf due to having an issue with my tire on the interstate. I talked to a representative from the company who informed to me that they would be there shortly or less than an hour. I waited over two hours and more and still no show. I tried calling back to see what was their ETA and got no answer. I called my insurance company. My insurance provider, State Farm called them to see what was their updated ETA. There was no response. They had to call another towing service which only took them less than 20 minutes to help me. I would never ever EVER want their services for anything. I was stuck on dark road with a flat tire off the interstate for over 3 hours. Thank God for the other towing company and their professionalism. This company has Poor Services and Very Unprofessional!!!!!!!!!!I wish that I could give only 0000000 stars because that’s what they deserves all ZEROES ??????????????????Service: Car towing
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July 2023 by Hunter Tucker
As others have stated in this review forum “if I could give zero stars I WOULD!!!” All of this review is my own personal opinion and experience! Terrible experience with the owner directly. He did not even make an attempt to speak with me professionally and discuss the issues that I described to him over the phone. I will not go in to detail unless I get a negative unprofessional response to this review. But I will not be removing this post unless things are made right by this business. But at this point I do not recommend using this business and hope that I do not have to deal with anyone associated with them EVER AGAIN!!!
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April 2023 by Mel
Best repo and towing company in the state of TN.
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March 2023 by Tiki wakeford
If I could give them a ZERO I could. The driver was rude. Would not speak to me. Would not look at me. I asked him to help me remove cage that was hitched and he said it was not a problem. Then he started the bus and tried to drive it up the ramp. I stopped him saying their was a broken belt and it should not be driven! Pieces of belt were flying. Also as loading, the cage was digging into asphalt and got stuck. He had to back it up and we removed cage. Then he tried to drive it on the truck again! He realized he was causing more damage and stopped. Then Used the pulley to load. Finally. When he arrives at the diesel shop the mechanic called immediately to tell me transmission fluid was pouring out of the engine as he was unloading. I did not have any fluid leaks. Just a serpentine belt and electrical issue with dash. I texted bad boys towing telling them what happened and offered pictures of him loading. $1100 bill for transmission repair and bad boys will not respond to me. I hope all will head the warning and not use Bad Boys.Service: Special vehicle towing
