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March 2024 by Delilah S.
Buyer beware!!! Husband bought me a van from there for Christmas, they pulled the check engine light scam! Reset the check engine light and as soon as you get home, the check engine light comes on!!! They took my car and had it for a month, promising to repair it and wouldn't tell me what was wrong or what they did to it. Got it home and the check engine light came on AGAIN with other issues, they took it again... kept the car and gave it back again and the check engine light came on when I get home AGAIN!!!! Brian will no longer answer my call and I'm looking at timing chain issues and bad head gasket possibly blown engine. Even though he claims he owns every car on the lot, the cars are actually owned by a different car lot in Knoxville with a bad reputation of scamming people, if you try to get answers from them they just tell you they don't speak English. Don't get yourself stuck like I am with no vehicle and having to make payments on a vehicle that will not run and lost money on a down payment. I am a mother of four who was excited to finally get a nice van that was supposed to be reliable! Shame on you.
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March 2024 by Sean7
Nothing but respect for this dealership. Honest people who are willing to work with you to help you get the car you want! Very flexible as well which makes the car buying process a lot more relaxing.
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March 2024 by Breanna Wyatt
This was my first time buying a car and i couldn't imagine going to any other place. Brian was super helpful and took the time to find me a car that was exactly what I wanted that was still in my price range. Both him and his financer awnsered any questions I had and made the process wonderful. The business has a very homey feel and Brian even took the time to sit with us and watch tv and talk me through the financing. He even went so far as to offer to pay for the key to get reprogrammed. I can not say enough good things about Brian and his business.
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March 2024 by Courtney Haggard
This was so refreshing. I've never had such an easy and stress-free buying experience. Brian was so kind and genuine over the phone and answered all my questions. I never felt pressured into anything: just “here are warranty options if you’d like them.” After the test drive, there was no pressure to buy, just “let us know what you think.” Here’s the most amazing thing for a working momma with zero time to spare - we were only there for about 10 minutes after the test drive!! I’ve spent 5 taxing hours at a dealership before, and it can be done in 10 minutes?!? I had no idea, and now that I know, I will be back. They’ve earned my return business. I have already started looking at their inventory for a car for my teen. So, so thankful for the experience at Alcoa Auto Center. You all are the best.
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February 2024 by Courtney Rude
My recent visit to the family-owned used car lot was unexpectedly enjoyable. Brian, the owner, was refreshingly straightforward and helpful, without any pressure to buy. Unlike other dealerships, there was no sales pitch, just genuine assistance as we checked out the vehicles. Brian's honesty and knowledge made the experience hassle-free. Even though we didn't end up buying, I'd happily return to this car lot anytime.One of the most notable aspects of our visit was the absence of pressure tactics. Unlike other dealerships where salesmen relentlessly push for a sale, Brian gave us the space and time to explore the vehicles at our own pace. His straightforward approach and willingness to address our concerns without any sales pitch made us feel valued as customers.
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February 2024 by Reatha Hall
Brian was super nice and helpful! Gave us a great deal on a used Acura that was more new than used! I wasn’t just happy I was ecstatic!! I would absolutely give him more business!
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February 2024 by Nikki Pendergrass
Not for people who have less than perfect credit or not much to put down, seemed like we were an inconvenience more than a customer.
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February 2024 by Miles Creasman
Brian Moreland and the Alcoa auto Center team were amazing. They were so helpful and friendly…and patient with us as we searched for the perfect care for our daughter! I highly reccomend!!
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February 2024 by Biblical Life
CAUTION.....I bought a 2016 Nissan Altima on August 24, 2023 for 11,500.00 dollars. It had 105,k on the vehicle when I got it and it has 107,k on it now, the transmission started going out in November 2023. I've had to put back brakes and rotors within the second month of having it.replace the headlights. Front brake pads before the transmission went out. Brain was my salesperson. I'm out over 12,000 and I still don't have a car to drive. The only thing I can do about it is warn anyone who reads this to use caution if you decide to do business with this auto center!!
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February 2024 by Nancy Caulpetzer
My husband and I searched everywhere looking for a vehicle for a particular price, brand of vehicle and condition we wanted in the vehicle. We were able to accomplish all of those on our list at Alcoa Auto Center. Brian Moreland was very professional with completing the transaction. He made the buying of this vehicle very easy and very little stress. We would recommend purchasing a car from Alcoa Auto Center highly, because of OUR experience. We would consider purchasing another vehicle atthis establishment in the future. ?
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February 2024 by BRENT MILLER
Friendly and helpful. Made purchasing a used car a breeze.
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February 2024 by Troy and Dawn Stovall
Our sales associate Brian was honorable and excellent during the purchase process. Prices were very fair and if there was anything wrong with the car he wanted to make it right before final purchase was made. Would recommend them highly!
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February 2024 by Denise McCoy
The staff are super friendly and go the extra mile to help in anyway. I was very pleased with my car shopping experience at this location and they have a great inventory of vehicles. I highly recommend Alcoa Auto Center. Great place, great people
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February 2024 by Elizabeth Raines
If I can give no star will better the guy Brian was rude to me I told him we have aproved from my finacial weslake they did run my credit without my autorización they didn't sent the application to the finacial. Rude and awful
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January 2024 by Mary Pendleton
Brian was so helpful and efficient! Super polite and honest. I had a delightful experience! Highly recommend buying a car from this man
