-
August 2023 by Brooke Adams
They were incredibly helpful. I was on vacation when I realized I needed an oil change. I scheduled my appointment, but after getting there we realized it was the wrong dealership. They worked me in, in record time, while I enjoyed their free snacks! 10/10 recommend.
-
August 2023 by Andrew Lee
Not only was I greeted in a professional manner, but I also was told an hour and 15 minutes for my service and oil change. I was very happy to get in and out of there in a timely fashion, and I was pleased with the honest communication during my time there. Well done, folks.
-
May 2023 by GLR
We have our vehicle serviced here. The do a good job of taking care of our transportation
-
April 2023 by Felicia H.
Brought my car in due to seized motor. Was covered under Kia warranty, however upon picking my car up my door handle was very loose and my screen and radio would not turn on (which both were working perfectly prior to bringing it in). Before driving out of the lot, I discussed with the service manager who refused to look himself and had another mechanic look then came back and said "we can't prove that it was working before because the car was dead", which was wrong. The car was turning on but would not turn over and had a brand new battery. Asked for the general managers phone number and the service manager tried to give me his. Worse experience and wouldn't recommend having any service done here.
-
March 2023 by Lynda Pooser
Very friendly staff and polite. That's why I have bought 3 cars from them. Service is awesome. Thanks Kia for the service job and for being friendly to your customers.
-
February 2023 by Wendy O.
I have a 2016 Kia Sorento with 122,000 miles on it. It is still drivable and no lights are on the dashboard. It was taking a lot of antifreeze. They told me new engine would be needed. Told me $11,000. Would only offer financing for $2,700. I wanted a second opinion and they told me if I take the car then the diagnostic fee of $160 would not be taken off the engine because I did not sign immediately. I would never buy another Kia. Look it up on the internet, their engines are trash and they will charge you outrageous amount to replace engine and only warranty it for 12 months. Why put another crap engine into my car when they don't last past 6 years. Service rep's are rude. STAY FAR AWAY FROM ANY KIA VEHICLES.
-
February 2023 by scott patterson
Great place to purchase a vehicle. No high pressure sales, very helpful and very customer oriented.
-
February 2023 by Kip L.
Stop in 2 different times to consider buying a new Kia Soul. The first time back in October they wanted $3,995.00 added to the sticker price. They then said they would take $500.00 off the add amount of $3,995.00 The second time, on a used Kia Soul. I offered a price $2,000.00 less than there asking. I left saying call me back if you can take my offer. They never called or tried to sell me another vehicle. I sold cars back in the 80's for a Chevrolet & Cadillac dealership in Florida. If I had dealt with my prospective buyers as Rusty Wallace Kia has me. I would of been fired.
-
December 2022 by Claudia Dyer
Always done on a timely manner with great staff
-
November 2022 by Jack Keating
Excellent guest service and quality service on my vehicle, pleasure doing business with Rusty Wallace Kia Alcoa
-
November 2022 by Terri Mendenhall
Samuel Boyd was really nice and patient. He answered all my questions.
-
October 2022 by Mike Clemmons
Good communication. Great waiting are. Its about time places finally figured this one out. I have bought 4 kias in 20 years from RW kia Alcoa. Always a good experience. No haggling. Straight forward on sales.
-
October 2022 by Jamie Gunter
Always treat me right on my vehicles i really like dealing with Brandon and Terry if you are in need of a vehicle i highly recommend them
-
October 2022 by Kelz Gonz
Brought the car on a Friday morning and they Didn't have my part in stock and it would take 6 days to get it..
-
October 2022 by Lois Maiden
They do a great job thanks to all of them
