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February 2024 by tina payne
My son was transferred to the adolescent floor a few weeks ago from a rehab facility nearby. As a parent who lives 6 hours away and has never experienced a mental health facility the adolescent floor took WONDERFUL care of my son and helped eased our hearts while we waited on visitation/discharge information. He was allowed to call home everyday, we were able to call and check in on him whenever and the nurses were always welcoming and willing to help ease our concerns. The kindness that they offered from admittance to the discharge nurses exceeded our expectations. My son felt heard and cared for there. The doctor listened and suggested what would be best for him. They helped stabilize him and put him on meds that offered relief. My only hiccup was the initial case worker who thought she could use a special tactic to help him understand his situation and where he was coming from was a bad place. I don’t feel like it was the best thing for her to be offering. Was she concerned for my son and his future? Of course, just needed to be handled a little differently. Was it a deal breaker no? My son continues to praise the care he received during his 5 day stay and says it was very helpful to him. It makes my husband and I feel at ease knowing that he was getting the proper and gentle care he needed while in a different state away from us.
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December 2023 by Caitlyn Ford
It honestly be nice not to give this hospital. Any stars but being nice I just gave one. My name is Caitlyn Ford, and the last five weeks I have unfortunately been at that hospital for more than five days Dr. Ekko was very short and wants to get you out of there without really getting to the source of the problem. The nurses literally don’t know what they’re doing to the point where I already have a medical condition I have a colostomy bag and those five weeks I was there, they were touching me trying to change my colostomy bag every day of the day they taped it using when my skin would burn, an acid would get to my skin to the point where my skin is literally ripped off my body that the bag I have now won’t stay. I’m talking about none of them in excruciating pain. I understand they’re not medical nurses, but they shouldn’t of acted like medical nurses and especially if I don’t change my bag at home why would I change it 1000 times in one day there and then they tried to tell you, your pain scale, which you knew about your body one time I even thought that a medicine I was taking was making me more psychotic than I already am they did not remove me off of the medicine my last time I stayed there November 13 till last Tuesday and I was discriminated against about my bag. They even went as far as not letting me go to groups. I was on the side with people that are paranoid schizophrenic when all I am is literally just stressed all the time to the point where I mentally depressed , I would not recommend this hospital to my worst enemy. Not even Satan I hope in the coming days you change what you’re doing oh and there is a guy named David there. I’m a Christian everybody believes in something but I do not think it’s appropriate to paint your believes on somebody that’s already depressed. It makes it worse whoever’s reading this. Please take notes sign me in 1 million other patients who feel the exact same way. Have a blessed night. Oh let’s not forget there is a nurse named Dj. Dj was very rude like I’m not a robot you can talk to me like a person and she put her hands on me. Once again, would not recommend this to anybody
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August 2023 by Katy-Grace G.
had a craft lady come in all the time and she brought huge scissors which could've been a big safety issue??? and there was this one nurse who i thought i liked at first but then she started getting really mean and threw her pen at me literally for no reason? i think she was just joking but like why?? the same nurse was also in the room one day when we did music therapy and it was all drums and it was super loud and i hate being around loud noises and i started crying and asked to leave, then she said no and threatened me with "booty juice"- aka tranquilizer and put me in the locked soft room. i also had to get my blood drawn and had no issues before, but with the guy who did it, he used i think an 18 gauge needle- which is wayyy too big- and i got up and said i didn't feel good and hit the ground. i was passed out for a while and the nurses took me to my room and just left me there. no one stayed to make sure i was ok. no one gave me anything. they just left. so if you have any other option, don't go here. they don't care about your well being they just care about the money.
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August 2023 by Hailey Rainey
1. Head nurse, I waited for you to talk to me about the other nurse and doctor switching my room because “my treatment” even though I wanted a more detailed answer because I liked that room. The Batman building was in my view in the window and it brought family memories (They moved my room because I was talking to my friend in the next door room in the hall during quiet time, but was to scared to tell me ??♀️)2. My friend also had a problem with this place, when she was crying no nurses helped the only thing they did was shut her in a room because she was distracting for other patients the only person who talked to her and HELPED her was… the janitor? Janitor?! Yeah I said that right. Pathetic, your getting paid at least try to do your job your getting paid more then a janitor and she is more helpful then the nurses here.3. My room got switched after I wanted to talk to the head nurse and I fell asleep because she was taking a while and I wasn’t leaving my room because, I didn’t trust them. I woke up from my nap and ate dinner went back to my room. The doors locked. I’m furious, right after I waited for that head nurse that didn’t even show up. Y’all pack my stuff and lock my doors? So I was upset and you could clearly see I was upset, a older women nurse who I talked about my room after she told me “The move was successful” and she came up checking on me and my friend was there to because she checked up on me first of course because she cares more then those nurses did. And my friend started having a argument with her which I don’t blame her for it because I told the older women to why I didn’t want my room moved she knew and still did it. Two other nurses came and talked with us which “surprisingly” led thing on and made it more intense until they were saying that I needed to make my own decisions. Ha! You are the ones that moved me out of my room when I still wanted to talk to the head nurse about it, didn’t hear my side and just wanted to do it your way mhm. I went with them either way because I knew that if I didn’t it will end with me being held down and getting shot on the bottom which happens to me before in a mental hospital when I was 12 at the time. When I went here I was 16 still am.I went to the other room to talk stuff out I guess their definition of talking stuff out is “Here is your room no refunds” all my stuff was in there packed in the brown bags. I was still upset so what I did was hide in the bathroom because they have a camera in our rooms… never went to a mental hospital where our rooms had a camera, anyway I would put a towel underneath the door and it would shut all the way. I stayed in there for a while one nurse came in there with a attitude so I gave one right back she walked out and open my door telling me to keep it open. I shut the door when she walked away from my view and I knew eventually that I big person was going to come up in my room because I was not listening to what they said to me and I was right. So I’m going to call out this girls name Ann. Well Ann and this other big dude which both of them are pretty big came at my bathroom standing there and the big dude was talking more but Ann she was acting all mad but I didn’t even do anything to her, while the dude who was talking to me telling me how I’m being so disrespectful and talking about his past. So they walked out of my room until a actual nice nurse came in there and talked to me got me out of the bathroom and hang up some Batman tower papers on the wall. But seriously before talking to a child that’s already having intense emotions check yours because anger and anger doesn’t die down anger just makes things more intense.4. Now Ann you have your own paragraph. Yay ? anyway after that happened and things died down I went in the room where the nurses station was there to take my vitals and I was next in line mrs Ann was giving vitals she noticed me and saw that I had a journal in my hand and she said “Not on my watch, journals don’t go in the day room. Go take that back to your room” I wasn’t even in the day room?
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June 2023 by Lindzy K
This place is terrible. SOME of the staff are sweet hearts but the rest do not care at all. The doctors absolutely do not care, they don't listen, I saw the doctor once the whole time I was there and all he did was put me on medicine that hasn't helped anything with a ton of side effects that he didn't warn me about. You are nothing but a number and a pay check to these people.
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May 2023 by •Alison O•
Horrible. Gave me raw chicken and I got food poisoning. It was bull we only got to call our parents certain days. Don’t even get me started with Ms Jennifer. Threatened to take me away from my family; bawled my eyes out and begged her not to bc they weren’t the problem. The doctor didn’t even help! Never go to this place. Would give it 0 stars if I could ?.
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February 2023 by Tina Merhoff
This the worst mental health facility!! The hospital dropped kicked me out the door!!! The day of my release I never saw my dr or my case manager!! When I asked to see them I was told I was already discharged!! To top it off I had to beg for money to pay for my own ride home!! I went in traumatized and left traumatized!! DO NOT GO TO THIS HOSPITAL!!! They don’t care about you!!! In it for the money!! I gave them a very good evaluation, before I was dropped KICKED!!
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January 2023 by Jessiemae Armstrong
My exceptional brother is in this facility. He is unable to handle his care. My husband and I have to help him with paperwork because he doesn't understand. No one called us to give us any info. I called the facility to get updates/to find out where he was, the male nurse snapped, said the patience has rights, as I tried to explain that my brother had mental retardation he was rude again and said have a good night. He hung up. My brother probably has no clue as to what's going on. Still no update! Worst customer care I have experienced in a while.
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January 2023 by Dean Jones
Was always treated with the utmost respect and professionalism, even if I was completely uncooperative!! They saved my life again and again. Ask for Elliott!!! *****
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October 2022 by Elyssa Rich
i was here in February. I LOVED it, I can't remember many of the staffs names sadly. But I do remember Gracen and Mo, they were so nice. there was one night staff guy who was AMAZING, but i can't remember his name. If i knew someone who needed to go to a place like this i would recommend it. staff was very nice and they understood not liking/having issues with textures of food.
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July 2022 by Grace Reed
DO NOT GO there for psychiatric care. Dr. S. thinks he is God. I was there for 10 days and saw this man three times - last one to send me home without me getting any better. I relayed to him that others related seeing either him or Heather, NP daily. He claims I was seen daily by one if them. Not so. The one time he had me come to his office, he scrolled up and down on computer and did not listen or offer any plan to heal my mental illness.I was sent home exactly mentally as I came in.Positives are the staff except for one nurse named Lisa, were caring and always trying to meet your needs as much as they could.I needed a physician to treat me and plan with me how he was going to assist me in healing of mental state.Also, you meet other patients and connect as friends.Again, DO NOT GO there unless you have a hospital stay and are discharged just as you came in mentally. If anything, you will leave worse than when you came in.
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July 2022 by Brina Alexander
I'm a huge advocate for asking for help when you need it, but the "care" I received made me realize why people don't ask for help. Basically depressed people are treated like they have no rights. I left twice as depressed as when I arrived
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June 2022 by Megan Zurlo
I stayed here in the mood and stress unit in February 2022 for 6 days, and it was an okay experience. It didn't help me feel less depressed or less suicidal, but it did allow me to get paperwork for work and school accommodations, so I guess it was worth it? The other patients were absolutely amazing, and I made several friends. Most of the staff was decent, but there were a few people who seriously creeped me out and made me feel super uncomfortable. The bathroom in my room had flies and cockroaches; I complained to multiple people about it, and one of the higher ups told me that it was completely normal to have flies in bathrooms and that there wasn't anything they could do about it :/ During my 6 day visit, they never once cleaned my room or bathroom. I went through 3 roommates, and the staff didn't change the sheets in between each person. Overall, this isn't the best psychiatric hospital around, but it was the only one that had a free bed when I went to the ER.
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April 2022 by Michelle Pearson
My teenage daughter was inpatient here for 4 days. During a traumatic time and crisis situation, this facility and staff were so wonderful and helped to calm things and give us some peace back. They communicated above and beyond with us about her care and well being. We received calls from Dr, therapist, nurses, discharge/outpatient followup care department and also financial department. They are very thorough and helpful. They did not do anything that was against our wishes and allowed us to call as often as we needed to check on her. She was obviously wanting to come home but felt safe there and was able to get the care that she needed. They have helped with getting us resources for her care even after leaving their care and have called to check on her. She didn't not feel like she was in prison but was kept safe. She participated in the many opportunities for group therapy and individual sessions and felt much better afterwards. Accomodations were good and food was also. She was able to get help that she needed in a good environment that was fit to her needs and also learn from others around her in similar situations. She did not learn or develop any bad habits from other teens in the facility. We recommend this facility to others in similar situation and if needed again in future will be returning here.
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March 2022 by Caesar Jones
I had 2 strokes while I was driving down the highway at 40 years old. I was in a coma for 2 weeks and then I woke up and realized that my right arm was inoperable. I stayed another month. I also had my right legs disparaging and I was in a wheelchair as a result on my day of discharge.Rehab worked on me for a year. Now I can walk, drive and pick up my daughter from school. I’m back to life and I owe it all to the grace of God and Skyline Medical center. So glad to say I worked there back in the day (2014-2017)Thank You
