-
January 2024 by cathy cullar
Called a week ago to get propane for my home. My whole house runs off propane, my heat, my hot water my stove. They can’t get to me for a good week so I’m supposed to sit at home not able to cook not able to take showers not able to have heat for a week.
-
December 2023 by Robert McAndrew
Very friendly hometown service
-
October 2023 by Quite Mountain Woman
We used to refill our 100lb tanks here until I had a propane leak yesterday and needed a repair man. I dropped by the office on new highway 68 and was verbally attacked as soon as I walked in because I didn't know who's name the account was in. I was upset because of the severity of the leak and was not my sharpest at that moment but to be spoken to and accused of not being a customer and wanting infotainment was insensitive. Never was I ugly back exceptto say..."yall are ugly here".We where a small customer but we where a customer. if you hold accounts on refillable tanks his name was there. Never again
-
May 2023 by Brett T
My elderly mom just became a widow after her husband of 40 years passed in April 2023.She uses propane to heat her home, cook and grill, dry her clothes, and hot water.She just received a notice from Fort Loudoun Propane that in June 2023 they will be removing her propane tank.They were nice enough to include a page of her original agreement which ironically states that if she's not using enough propane they may 1. Raise the tank rent 2. Offer to downsize the tank to a smaller tank and/or 3. Charge a non-usage fee of $150 but at the same time offered her none of these options. Instead she was invited to be an "non-customer" by giving her the option to buy a small 100lb tank (way too small for a 2000 sqft home) for "emergency purposes" so they can walk away.Their motto is "Service you can count on, People you can trust" but it's apparent you can neither count on them or trust them.I would think long and hard before trusting your family with this company, especially if they are Senior Citizens. It's worth it to use a company you can actually count on and trust.
-
March 2023 by Keith Truxton
Good prices, great service
-
December 2022 by Jennifer Tallent
I don’t even know where to start with this company! I need more stars! I HIGHLY recommend FLP for your propane needs! Sonya is the absolute sweetest ever!! Their crewmen?! Beyond words!Let me throw some extra props out to Steve and Kenny! They were so kind, respectful, knowledgeable and helpful!I cannot recommend them enough.
-
July 2022 by George S.
Check your contract, if you aren't using a full tank each year the company will pull their tank and only refund what you paid. They will use it like a bank. If gas goes up they only pay you what you originally paid even though they sell your gas for the current market value. This way they pocket the difference of what they originally paid for the gas as to what they would pay for the gas today.
-
November 2021 by Luc Dorais
First off, the work done was from installers not the company, they have been great. When the installer put in the line ripping through wiring and the shower house sewer line, then patched the break with rags and old tshirt and never said a word about it. Just left it like this. Just wanted people to be aware, hopefully Company will reimburse cost of parts??? Will see...
-
November 2021 by Demetrius McJunkin
Good prices, good hospitality, and great service. Never had an issue that they were not willing to take care of. I've was in a tight spot one winter and forgot to have more gas delivered to my house well of course I ran out at night on one of the coldest days of the year. I was in a panic but called there office as you can reach them 24hrs a day, and to my surprise they were there at daylight the driver and the owner of the company. It's nice to feel like your just not another customer!!
-
November 2020 by Carrie Wakefield
This place has the rudest staff, specifically Myra. They talk down to you and blatantly tell you they will not put you in touch with the owner. They are now just picking up and hanging the phone up when I call. If I could put less than one star I would.
-
November 2019 by John Tyler
Always friendly, courteous, and prompt service.
-
November 2018 by Travis Hutchison
Great Staff, Great Customer Service, and Great Pricing.
-
November 2018 by Anna Adams
The map is showing closed, this business is open, the map is showing incorrect information
