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November 2023 by Carrie Selley
Moving blankets were dirty and covered in debris, appliance Dolly tires were very warn and wouldn’t roll so had to drag it, truck was absolutely disgusting inside and had soda spilled all in cup holders , dash, ceiling and everything was dirty and sticky! The back of the truck was extremely dirty and hadn’t been swept out in a very long time!
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November 2021 by Tim Wayne
Very clean facility. Easy access to rented equipment. Extremely helpful staff.
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April 2016 by Daniel Scott
They get one star because I can't give negative stars. Had a reservation confirmed that guaranteed me a U-Haul at 5:30pm. Arrived at 5:20pm and it was closed. Ben's phone number was written on the wall so I called him to explain the situation. Ben was unconcerned that we had driven all the way from Atlanta to give them money. Who did your customer service training Ben? Ben didn't even apologize for our inconvenience, he just said: "Call Dennis." Outstanding customer service Ben!! I'm sure you will progress quickly up the ladder in your role as Customer Service representative of the Eastern District of Tennessee. Oh, and Dennis, another non caring individual whose phone went to voice mail. What a worthless place with incompetent individuals who don't deserve to run a business that deals with the public on a daily basis.
