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“I think the 5 stars say it best! The manners,, quick response, the smiles, and if I ask them to double check something that I forgot, they do it with a smile and efficient! They are doing something at this Branch that I've been going to for the last 8 years, that you just don't get at other places, or maybe they do, but I'm not leaving this one to take the chance! Sincerely Derek Hawks”
“Very respectful and awesome employees will definitely continue banking with them they were very helpful and quick with their work was in and out within 10 minutes”
“I have been a UTFCU member for over 15 years. I called their customer service number and spoke with ERICA. She wanted 6 pieces of information to verify it was actually "me". She was NOT PROFESSIONAL and was extremely CONDESCENDING & RUDE!!!!! She has NO business being in "customer service". Customer service is an OXYMORON to her!! She is COMPLETELY WORTHLESS!!!Debbie Jones, UTFCU CEO called me to discuss my experience. We discussed the reasons for my concerns and Debbie explained the reasoning for the verification needs with some current fraud trends. I appreciated Debbie's call and we were able to "work things out". Thank you Debbie.”
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“I’ve been coming in for 2 years to deposit $ for the company I work for. They have been so kind, so prompt and so friendly the minute I walk in. Courtney even took things a step further when I spoke about my move to Tennessee, and my personal needs, and she recommended just what I needed with First Citizens. They all listen and have valuable recommendations! Everything with what I personally needed went smoothly and made my life run more efficiently. I appreciate the 3 tellers, as well as those in the offices and at the desk as you walk in. It’s always a welcoming atmosphere! Thank you all!!”