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January 2024 by Ronald W.
ATFCU failed to process a requested wire transfer of funds. They claimed they could not contact the intended recipient, a company with over 200 locations nationwide, that is part of a global company. Really? ATFCU flagged the wire transfer as potentially fraudulent. The company is completely legitimate and the wire transfer was a legitimate transaction. I have visited the corporate headquarters of the company and spent time with the president and the VPs. ATFCU did not contact me, the sender, about their determination that the transaction was possibly fraudulent. After 12 days, the intended recipient told me they had not received the funds. I visited the main office of ATFCU. It took a while for them to research what happened. Fortunately, the wire transfer was not time sensitive in this case. I chose to request my wire transfer at another bank, a larger, national bank. The goal of ATFCU is to protect their customers from sending funds to fraudulent recipients. This is a worthy goal. However, they seem to be a bit overzealous, deciding what their customers should do with their own money. They seem to treat everyone as a simpleton who can't think for himself. They should involve the customer in the investigation process to determine the legitimacy of the transaction. They should treat the customer as someone who has value and is capable of making a good decision when enough information is known. There are plenty of legitimate wire transfers that occur every day. ATFCU should not punish the customers who have legitimate transactions. Throughout the process, I was treated as someone who is not smart enough to think for myself, though I'm an accomplished person. They could have at least informed me of their decision so I could take action as necessary. My recommendation is don't request wire transfers from ATFCU, if you have another choice. A larger, national bank is a much wiser choice for wire transfers.
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December 2023 by George D.
Very good products and services. We have been a member at AlcoaTenn since moving here over 30 years ago.
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September 2023 by marvin clayton
Nice enough people but services offered are lacking at best. In desperate need to modernize. No Zelle, Venmo and other modern pay applications available. Still charge fees to transfer money from your account to another bank and limit the amount to $500. Easy access to one's own money is not available here. Pretty much need to live close to a branch and ensure your banking needs are during banking hours. Like I said, the employees are nice enough but the services are something akin to 2003.
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March 2023 by jjsunflower
Great place to be!!! I have been with Alcoa Tn. For over 43 years. I have been so happy With Elizabeth helping me threw everything I need help for she is always there with a smile and happy to help me. Everyone here is extremely nice to help you make life a little bit better. Thank you!
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March 2023 by gordon keith
Excellent! This place has got to be at the top of your list when looking for a banking type of institution and/or a place to apply for a lone. Less red tape.
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July 2022 by Judy Johnson
I have been with Alcoa Tn. For over 43 years. I have been so happy With Elizabeth helping me threw everything I need help for she is always there with a smile and happy to help me. Everyone here is extremely nice to help you make life a little bit better. Thank you!
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January 2022 by Amber Butzen
Never any problems and always helpful
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July 2021 by Alana Breeden
They were very rude to my mamaw and would not allow us to do anything and would not let us talk
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December 2019 by Ronda Walker
The site said the bank at Foothills Mall Drive was open until 6: o’clock pm on Saturday. I’m here and there definitely not opened.
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June 2019 by Teresa Gregory
I have been with them for many years and love it.
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June 2019 by Michael Washburn
They're was once a day where credit unions stood apart from the large banks. They were banks that were ran on individual circumstances not cold black and white policy. The bankers used to have the best interest of their customers in mind. This bank only cares about the bottom line and assesing fees to their customers to make money, instead of using the community of citizens' money to make investments in order to gain profits. Please look elsewhere for a bank that has the best interest of you in mind.
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April 2019 by Heather Mead
My husband has a truck loan through them and a savings account. However to be able to pay his payment that I have been paying for a year now with no problem, they all of a sudden stopped taking payments from me because my I'd didnt match my debit card. So I went and got that switched over and we went to put me on his accounts and open a checking but then they said they couldnt use the paper id. Well we went to alcoa branch and had no problems. This is the worst branch and their very rude. Will never do my business at this location... alcoa branch is much nicer and helpful...
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December 2018 by Live Action
All the Tellers @ this location are Amazing & Very Professional .
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April 2018 by Linda Priano
I had 3 sources of Direct Deposit.. still would Not help me with a Consolidation Loan.. thanks for nothing... took out a loan against my car value at another place
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July 2017 by Rachel Payne
Friendly, helpful staff. They went above and beyond to make me feel welcome.
